Course Description
This course will give you an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting.
•Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment• Install and configure a Cisco Unified CCE system• Create routing options using an external SQL database and an Application Gateway• Install and configure Cisco Outbound Option• Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center
Cisco Unified Communications system Channel partners and resellers- system Engineers
Agenda
Cisco Unified Contact Center Enterprise Overview
- Presenting Cisco Unified Contact Center Enterprise
- Cisco Unified Contact Center Enterprise Deployment Models
Cisco Unified Contact Center Enterprise Component Architecture
- Understanding Cisco Unified Contact Center Enterprise Processes
- Understanding Cisco Unified Contact Center Enterprise Fault Tolerance
Installing Cisco Unified Contact Center Enterprise
- Introduction
- Integrating Cisco Unified Communications Manager
- Integrating Cisco Unified IP IVR
- Installing the Cisco Unified CCE Main Installer
- Installing the Central Controller
- Installing the Peripheral Gateway
- Agent Desktop Options
- Installing CTI Services
- Completing the Configuration
Database and Application Driven Routing Options
- External Database Routing
- Application Gateway
Installing Cisco Outbound Option
- Cisco Outbound Option Overview
- Cisco Outbound Option Installation
Reporting and Maintenance Tools
- Cisco Unified Intelligence Center Overview
- Cisco Support Tools
- Cisco Unified Analysis Manager
Comments
Virtual Cisco® Deploying Cisco® Unified Contact Center Enterprise v1.0 (DUCCE) Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.