Course Description
Administering Cisco Unified Communications Manager v7.0 (ACUCM 7.0) course focuses on the basic administration of the Cisco Communications Manager v7.0 product and the devices that register to the Cisco Communications Manager. The AUM portion of the class lays a successful foundation for participation in the Engineer course because a student must understand the products' features and how to use them before being able to install, configure, maintain and troubleshoot them. The class partially prep
•Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
•Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
•Describe the parameters that affect phones and devices in the network, their configuration, and registration
•Develop a basic route plan, explain its purpose, and configure in the IP telephony network
•Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
•Describe partitions and CSSs and their use, function, and configuration
•Describe CAC and Cisco Unified SRST
•Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
•Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
•Describe the available phone and directory number options, user web pages, and BAT
•Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
•Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
•Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
•Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
•Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
ACUCM is intended for individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration-level tasks and provide level one support. AUM is intended for End-user system administrators: People responsible for the day-to-day management of corporate messaging systems; IP telephony specialized Channel Partners (Field Engineer 2 role): People responsible for the planning,
design, and implementation of Cisco Unity systems in an IP telephony environment, and Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment.
Agenda
Introduction to IP Telephony
- Traditional Voice vs. IP Telephony
- CUCM Platform Requirements
- Clustering Overview
- Intra-Cluster Communications
- Cisco Unified CM Clusters
- Clustering Options
- Single-site Deployment
- Centralized Call Processing Deployment
- Distributed Call Processing Deployment
- Business Edition
- Distributed Single Cluster Deployment
- Hybrid Call Processing Deployment
Defining the CUCM Basic Configuration
- Navigation Menu
- Command Line Interface
- Logging In to CUCM Administration and Serviceability
- Logging in CUCM OS Administration and Disaster Recovery System
- Configuring Enterprise Parameters
- Server Configuration – Eliminating Reliance on DNS
- Creating End Users
- Creating Roles
- Creating User Groups
- Assigning Users to User Groups
- Step to Configuring Multi-Level Administration
- DRS – Backup Procedures
- DRS – Restore Procedures – Restore Wizard
Preparing for Phone Registration
- Unified CM Configuration
- Unified CM Group Configuration
- Phone NTP Configuration
- Date/Time Group
- Codecs and Regions
- Location Configuration
- Device Pool Configuration
- DHCP Server Configuration
- Clusterwide Enterprise and Service Parameters
- Licensing
- Cisco IP Phone Models
- CUCM Phone Support
- SCCP
- SIP
- Phone Button Templates
- Softkey Templates
- Cisco IP Phone Registration
- Manual Registration
- Auto- Registration
- Phone Configuration
- CUCM to Cisco IP Phone Communications
Configuring a Basic Route Plan
- Cisco Access Gateways
- Gateway Protocols
- SGCP
- MGCP
- H.323
- Core Gateway Requirements
- Network Modules
- Dial Plan Overview
- Route Pattern Overview
- Digit Collection
- Call Routing
- Call Routing Configuration
Discovering Route Filters and Digit Manipulation
- The 9 Pattern
- Route Rilters
- Translation Patterns
- Discard Digit Instruction
- Transformation Masks
- Route Plan Report
Exploring Class of Control
- Partitions
- Calling Search Space
- PLAR Application
- Call Restriction
- Class of User
- Geographic Location
- Time of Day Routing
Explaining Call Admission Control (CAC) & Survivable Remote Site Telephony (SRST)
- Overview & Need for Call Admission Control
- Call Admission Control in a Centralized Deployment
- Deploying Automated Alternate Routing (AAR)
- Call Admission Control in a Distributed Deployment
- Bandwidth Considerations in Call Admission Control
- SRST Failover
- SRST Configuration
Understanding Media Resources
- Conference Bridge
- Media Termination Point (MTP)
- Transcoder
- Music on Hold
- Annunciator
- Media Resource Management
- Configuring Media Resource Groups
- Configuring Media Resource Group Lists
Describing CUCM Features
- Call Park
- Call Pickup
- Callback
- Shared Lines with Barge and Privacy
- Line Group Configuration
- Hunt List Configuration
- Hunt Pilot Configuration
- Final Forwarding
- Cisco IP Phone Services
- IP Phone Service Configuration
Exploring Moves, Adds, Changes and Administration
- Phone and Directory Number Options
- Copy with Lines
- Adding a User
- Addociate Devices to a User
- User Group Configuration
- User Web Pages
- Overview of the Bulk Administration Tool (BAT)
- Bulk Administration Tool (BAT) Procedures
- Overview of the Auto-Regis
Comments
Virtual Cisco® Administering Cisco® Unified Communications Manager (ACUCM) Version 7.0 w Administering Unified Messaging (AUM) Version 5.0 Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.