Course Description
The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 9.0 system.
Upon completing this course, the learner will be able to meet these overall objectives:
•Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
•Describe the components that are required for user call processing by Cisco Unity Connection
•Implement the various features and options that are available to users in Cisco Unity Connection
•Explore the version 9.0 features and function of Unified Messaging, including Single Inbox, Text to Speech and calendars.
•Use the various applications, tools, and reports that are available in Cisco Unity Connection
The primary audience for this course is as follows:
•Administrator
•IT support personnel
•Helpdesk support staff
The secondary audience for this course is as follows:
•Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
Agenda
Introduction to Cisco Unity Connection
- An Overview of Cisco Unity Connection
Navigating Cisco Unity Connection
Understanding Call Handlers, Users, and Call Flow
•Lab 1-1: Verifying Connectivity and Call Flow
•Lab 1-2: Verifying and Configuring Call Handlers
•Lab 1-3: Working with Users and Extensions in Voice Mail
Configuring Users and Contacts
- Explaining Users and Contacts
Managing Multiple Users
•Lab 2-1: Preparing to Configure Users and Contacts
•Lab 2-2: Managing Users and Contacts
•Lab 2-3: Managing Multiple Users
Implementing Features
- Implementing the Dial Plan
Understanding User Features
Accessing Voice Messaging and User Features
Managing Distribution Lists
•Lab 3-1: Implementing the Dial Plan
•Lab 3-2: Understanding User Features
•Lab 3-3: Implementing Messaging and User Features
Using Cisco Unity Connection Applications, Tools and Reports
- Designing an Audiotext Application
Using Cisco Unity Connection Tools and Reports
Using the Disaster Recovery System
•Lab 4-1: Implementing an Audiotext Application
•Lab 4-2: Using Cisco Unity Connection Tools and Reports
Comments
Virtual Cisco® Unity Connection Administration v9.0 (UCA) Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.