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In this course students will understand the different methods of communication and how to make the most of each of them.
1 - Getting Started
The Parking Lot
2 - The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
3 - Understanding Communication Barriers
An Overview of Common Barriers
Differences in Time and Place
4 - Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
5 - Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
6 - Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
7 - Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
8 - Asking Good Questions
9 - Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
10 - Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
11 - Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages
12 - Wrapping Up
Words from the Wise
Review of Parking Lot
Completion of Action Plans and Evaluations
Virtual Communication Strategies Online Live training option Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.