Course Description
In this course, you will gain the knowledge and skills required to support a Windows 8.1 deployment in a medium and large enterprise environment. You will learn to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.
This course incorporates materials from the Official Microsoft Learning Product 20688 Managing and Maintaining Windows 8 and it can assist you in your preparation for Exam 70-688: Supporting Windows 8.1.
What You'll Learn
Troubleshoot startup issues and operating system services on a Windows 8.1 system
Resolve issues related to hardware devices and device drivers
Troubleshoot computers remotely
Troubleshoot issues related to network connectivity
Troubleshoot client configuration failures and GPO application issues
Troubleshoot issues related to user settings
Troubleshoot remote connectivity issues
Resolve issues related to accessing resources from computers that are domain-joined
Resolve issues related to accessing resources from computers that are not domain-joined
Troubleshoot issues related to application installation and operation
Maintain Windows 8.1 following deployment
Design and implement extranet connectivity for Windows 8
Recover a computer running Windows 8.1
Who Needs to Attend
Experienced information technology (IT) professionals that remotely manage and maintain Windows desktops and devices
Desktop support technicians and IT consultants who support medium- to large-sized organizations
Prerequisites
Two years of experience in the IT field managing and maintaining Windows client operating systems
Two years of experience performing:
Windows application installation and support
Network configuration in Windows
Windows operating system installation and updates
Understanding of how Windows client computers integrate with server computers
Configuring Windows 8.1 (M20687)
Course Outline
1: Introduction to Troubleshooting Windows 8.1
Common Windows 8.1 Troubleshooting Scenarios
Overview of Windows 8.1 Architecture
Overview of Troubleshooting Steps
2: Troubleshooting Computer Startup
Overview of the Windows 8.1 Startup Recovery Environment
Optimizing and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
3: Troubleshooting Hardware and Device Drivers
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Troubleshooting Device Driver Failures
Monitoring Reliability
Configuring the Registry
4: Remote Troubleshooting
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
5: Troubleshooting Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity Issues
6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
7: Troubleshooting User Settings
Troubleshooting Sign In Issues
Troubleshooting User Profiles
Troubleshooting Folder Redirection
Troubleshooting USMT
8: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
9: Troubleshooting Resource Access within a Domain
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients
Configuring and Troubleshooting Workplace Join
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting SkyDrive Access
11: Troubleshooting Applications
Troubleshooting Application Installation Issues
Troubleshooting Desktop Apps
Troubleshooting Windows Store Apps
Troubleshooting Internet Explorer
Troubleshooting Client Hyper-V
12: Maintaining Windows 8.1
Troubleshoot Windows Activation Issues
Monitoring and Configuring Performance Options in Windows 8.1
Protecting Windows 8.1 from Malware and Viruses
Applying Application and Windows Updates
13: Recovering Windows 8.1
Restoring Files in Windows 8.1
Recovery Options in Windows 8.1
Labs
Lab 1: Troubleshooting Windows 8.1
Developing a Plan of Action
Lab 2a: Troubleshoot a Startup Failure
Resolving a startup problem (1)
Resolving a Startup Problem (2)
Lab 2b: Troubleshoot a Startup Failure
Recovering a BitLocker Encrypted Drive
Creating New BitLocker Keys
Recover BitLocker-protected drives
Lab 3: Resolving Hardware Device and Device Driver Issues
Resolving Hardware Issues
Configuring Group Policy to Control Device Installation
Lab 4: Troubleshooting a Remote Computer
Using Remote Desktop
Using Remote Assistance
Using Windows PowerShell Remoting
Lab 5: Troubleshooting Network Connections
Troubleshooting a Network Problem (1)
Troubleshooting a Network Problem (2)
Troubleshooting a Wireless Network
After completing this module, students will be able to:
Determine the network configuration of client computers.
Troubleshoot network connections.
Lab 6: Troubleshooting the Application of GPOs
Resolving Group Policy Application (1)
Resolving Group Policy Object Application (2)
Lab 7a: Resolving Sign In Problems
Resolving Sign In Problem (1)
Resolving Sign In Problem (2)
Lab 7b : Resolving Folder Redirection Problems
Resolving Folder Redirection Problem (1)
Lab 8a: Troubleshooting DHCP NAP Enforcement
Troubleshooting NAP
Lab 8b: Troubleshooting DirectAccess
Configuring DirectAccess
Troubleshooting DirectAccess Client-Side Settings
Lab 9: Troubleshooting Resource Access
Resolving a File Permissions Issue
Lab 10a: Configuring and Troubleshooting Workplace Join
Configuring Workplace Join
Lab 10b: Configuring Work Folders
Configuring Work Folders
Lab 11a: Troubleshooting Desktop Apps
Troubleshooting AppLocker Policy Application
Troubleshooting Application Startup
Lab 11b: Troubleshooting Internet Explorer Issues
Resolving an Internet Explorer Issue
Lab 12: Identifying Performance Problems
Troubleshooting a Performance Problem
Lab 13a: Recovering Files
Recovering Files on Windows 8.1
Lab 13b: Recovering a Windows 8.1 Computer (2)
Recovering a Windows 8.1 Computer
Agenda
1. Planning and Implementing Management of Windows 8
- Local and Remote Management of Windows 8
- Using Windows PowerShell for
Management
- Using Group Policy for Management
- Additional Tools for Managing
Windows 8
2. Designing and Implementing an
Installation Strategy
- Determining a Deployment Strategy for Windows 8
- Planning a Migration Strategy to Windows 8
- Planning and Implementing
Additional Windows 8 Deployment Methods
- Planning for Operating System
Virtualization
3. Planning and Implementing
Authentication for Windows 8
- User Authentication
- Domain-Based Security
4. Planning and Implementing IP Addressing and Intranet
Connectivity
- Designing IPv4 Addressing
- Designing IPv6 Addressing
- Wired
Network Connectivity
- Designing Wireless Network Connectivity
- Securing
Network Connectivity with Windows Firewall
5.
Implementing an Application Strategy for Windows 8
- Designing Application
Deployment
- Planning an Application Compatibility Strategy
- Managing Windows
8 Apps
6. Planning and Implementing a Solution for
User Settings
- Managing User Profiles
- UE-V
- Deploying and Using UE-V
7. Configuring Cloud Services
- Cloud Services
- Office 365
8. Implementing Windows Intune
- Windows
Intune
- Deploying Windows Intune Clients
- Basic Windows Intune
Administration
9. Managing Computers Using Windows
Intune
- Working with Policies and Updates
- Deploying Software with Windows
Intune
10. Planning and Implementing Access to File and Print Resources
- Managing Local Storage
- Planning Access to File Shares
- Planning File
Caching
- Planning, Installing, and Configuring Printing
11. Planning
and Implementing Encryption for Windows 8
- Planning Encrypting File System
(EFS)
- Planning and Implementing BitLocker
12. Designing and
Implementing Endpoint Security for Windows 8
- Planning an Update Strategy
- Implementing Virus and Malware Protection
- Implementing AppLocker
13.
Designing and Implementing Extranet Connectivity
- Configuring Virtual Private
Networks for Windows 8
- Planning Direct Access for Windows 8
- Managing
Mobile Devices
14. Planning and Implementing a Recovery Solution
- Windows 8 Boot Process
- Repairing Stability Issues in Windows 8
- Planning
User Data Recovery for Windows 8
Audience
- Two years of experience in
the IT field managing and maintaining Windows client operating systems
-
Two years of experience performing:
- Windows application
installation and support
- Network configuration in