Course Description
A seminar for EVERYONE in the workplace!
Give vs. Receive: There’s a Big Difference, and It’s Important to Master BOTH!
Every time two or more people get together to discuss anything in the workplace, an opportunity exists to either build
relationships or damage them. So when it comes to discussions that require absolute clarity (feedback) and/or potentially sensitive
subjects (criticism), it’s important that you are skilled enough to handle whatever comes your way ... regardless of which side of
the table you happen to be sitting at.
We developed the Giving and Receiving Feedback and Constructive Criticism seminar to help you handle yourself
professionally and effectively in every situation you face. Regardless of your title, there are basically four distinct roles you play
when it comes to feedback and criticism, and each requires a different effort and strategy from you. Here’s a glimpse of what
you’ll learn in this training that will make you both a better GIVER and RECEIVER of feedback and criticism ...
GIVING FEEDBACK: The rules of giving feedback are
pretty clear make sure the person receiving the
message knows what you’re saying and why you’re
saying it.
Effectively communicating feedback to achieve those
goals isn’t always easy ... especially when the message
is complex or the receiver isn’t listening. We’ll show
you the techniques that’ll help you get your message
across effectively every time.
RECEIVING FEEDBACK: When you’re receiving
feedback from others, it’s your job to make sure that
you completely understand what they’re saying and why
they’re saying it ... as well as what you’re supposed to
do next.
At this seminar you’ll learn how to ask probing and
clarifying questions to make sure you understand and
can act upon the feedback in appropriate ways ... even
if the person delivering feedback is flat-out lousy at
making him- or herself clear!
GIVING CRITICISM: When it comes to giving
criticism, you must focus on making that criticism 100%
constructive. Egos are fragile and important
relationships are on the line.
You can’t afford to be wishy-washy and have your
message go unheard, nor can you afford to damage
relationships by offering scathing criticism. There’s a
fine line here and it’s one you don’t want to cross! In
this training, you’ll learn how to give honest, helpful
criticism in a way that builds understanding and
cooperation.
RECEIVING CRITICISM: Hands down, this is the
hardest challenge you face in the workplace. The simple
truth is that sometimes you’re going to receive criticism
that may be well-intentioned, but that feels like
someone is pelting you with a ton of bricks. That’s when
your professionalism is put to the test.
This doesn’t mean you have to take anything anyone
dishes out, but it does mean that you need to be strong
enough to not overreact and smart enough to probe for
the real message. We’ll show you how to do that when
you attend this seminar!
Agenda
I. Handling Personalities
- Develop a sense of trust and open the lines of
communication so feedback becomes a part of the
culture
- Deliver criticism and feedback to a variety of
personality styles
- Adapt your communication approach to meet others’
needs, not your own
- Protect people’s egos, fragile or large
II. Handling Emotions
- Keep from crossing the line between constructive and
destructive criticism
- Use succinct, specific language to deliver messages with
sensitivity and generosity
- Listen and respond with empathy and respect
- Help others change their thinking from victim
to controller
III. Constructing the Message for
a Variety of Situations
- Give one-on-one feedback or criticism
- Give feedback or criticism to a group or team
- Give feedback or criticism to a peer
- Give feedback or criticism to a boss
IV. Receiving Feedback and
Criticism With Grace
- Learn to listen first and react later
- Look for the truth in every message, theirs and yours
- Separate the messenger from the message to maintain
positive relationships
- Practice receptive posture and other nonverbals
- Convey genuine gratitude
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.