Course Description
Overview
Leadership presence is about your ability to command a room. It’s your ability to engage, empower and motivate employees. Strongly linked to how you communicate, presence is about your ability to deliver a clear, compelling, authentic message that inspires confidence.
You already know how to communicate, or you wouldn’t be an organizational leader. But are you as effective as possible at maintaining harmony within your diverse team? Persuading anyone from employees to vendors to follow through on your requests? Or protecting your company’s image when there’s a crisis?
Brought to you by SkillPath in partnership with Graceland University, this ALL-NEW virtual certificate program is a series of 5 LIVE, online, instructor-led sessions that provide you with the essentials for building the communication skills you need to enhance your leadership presence and excel as a manager or supervisor.
Engaged, active learning: Dynamic 3-hour sessions deliver lively, interactive training daily. Log into sessions from any device and you’ll still have time left in your day to put what you’ve learned into practice. Then if you'd like, you can report back to your instructor and fellow participants the next day to share your experiences and ask any questions you might have. This unique, feedback-enabled format helps to reinforce learning and strengthen your retention of vital concepts — so they stick.
Earn a Professional Certificate: By the end of the week, you’ll have the enhanced skills, knowledge and insights you need to be more successful in your leadership role. And you’ll receive a signed Certificate of Completion, along with a digital eBadge to display your new skills and competencies.
NOTE: To protect the integrity of this virtual certificate program, participants must attend this training with cameras on for the duration of the event.
Agenda
VIRTUAL PROGRAM AGENDA
Program time: 5 days (15 total hours)
Day 1: Using Leadership Presence to Connect a Diverse Team
Describe how to help employees see the value of diversity
Identify the elements that shape communication and affect the way people think, act and interact at work
Discuss the diversity communication mistakes people make and how to overcome them
Explain how diversity can contribute to conflict and the guidelines for addressing it
Understand what a motivating climate looks and sounds like in a diverse workplace
Get your team closer to communication’s idealized goal: common understanding
Day 2: Refine Your Presence, Presentation Skills and Storytelling Abilities
Discuss ways to connect with your audience
Evaluate organizational patterns for presentations
List options for enhancing your presentations
Describe how to use voice and diction to your advantage
Explain how to create effective visual aids
Understand how the narrative arc can strengthen your presentation
Day 3: Authentically Influence Others and Improve Your Negotiation Skills
Discuss how to use emotion, logic and the principles of persuasion to win commitment
Describe how to convey believability through your verbal and nonverbal communication
Explain the necessary conditions for the different possible outcomes in a negotiation
Understand how to conduct a relationship-saving, win-win negotiation
List some of the communication mistakes that can harm negotiations
Describe how to finalize a negotiation and close a deal
Day 4: Demonstrating Leadership in Conflict Situations
Explain what makes a person seem difficult
Assess whether you are the difficult person and what to do about it if you are
Discuss communication techniques that help build alliances
Describe what causes emotional reactions
Use the escalation cycle as a guide to recognize and respond to an intensifying conflict
Evaluate and remedy damage after a heated interaction
Day 5: Leading in the Moment or in the Face of Crisis
List preparation strategies for impromptu speaking
Learn how to avoid nervousness and stay calm during a crisis
Discuss how to deliver any speech with confidence
Describe the roles mass media and social media play in crisis communication
Identify guidelines for effectively communicating with the media
Explain how to evaluate public opinion and message effectiveness