Course Description
Program Description:
Don’t leave the safety and security of your organization to chance.
As a front desk professional, your organization counts on you to handle any situation that walks through the front door. And in this day and age, there’s no telling how serious a security threat you may find yourself up against.
Bomb threats ... irate visitors ... suspicious packages ... these are only a few of the safety issues you must be able to handle. If you’re unsure how to respond in these situations, you can’t afford to chance it. After all, the lives of your coworkers and visitors — not to mention your own life — are at stake. That’s why we've created Front Desk Safety & Security to help you gain the crucial techniques to handle these threatening situations and many more!
Learn how to protect your organization and yourself.
You’ll walk away from this webinar with the knowledge and skills to protect your organization’s front line and yourself. You’ll master proven strategies for spotting and correcting weaknesses in front desk procedures, for dealing with emotionally unstable visitors, and for handling fires, bomb threats, and medical emergencies. Give yourself the peace of mind that comes from knowing you’re well prepared to handle any situation that walks through the front door. Enroll now!
Why a course on front desk safety and security is so important:
On average, 1.7 million violent workplace crimes occur yearly
20 percent of workplace crime result from bombings, stabbings, or beatings
Workplace violence is the No. 1 cause of death for women at work
About 84,000 robberies take place every year at work
Employers’ costs stemming from incidents of workplace violence total $836,533
(Data Source: U.S. Department of Justice, Bureau of Justice Statistics)
Take a Glimpse at Your Agenda:
How to spot and correct potential safety risks at the front desk
Procedures for screening visitors and controlling the flow of front door traffic
Tips that will help you project a confident and authoritative image
Top strategies for recognizing and defusing problem behavior
Strategies for screening incoming mail and packages
Why it’s so important to trust your intuition
How to respond to a variety of emergency situations, from medical emergencies to fires
Q&A Session
Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.