Please complete the form below and a TrainUp.com support specialist will send you information on the course you've selected. Our staff typically responds to your requests within 30 minutes or less. You can also reach us toll-free at 1-866-540-9677
Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
TARGET AUDIENCE: Everyone dealing with day to day work environment
COURSE OBJECTIVES: Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
The Parking Lot
An Introduction to Conflict Resolution
What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process
The Thomas-Kilmann Instrument
Creating an Effective Atmosphere
Setting Ground Rules
Choosing the Time and Place
Creating Mutual Understanding
What do I Want?
What Do They Want?
What Do We Want?
Focusing on Individual Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution
Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions