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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
The Importance of Call Tracking and Ticketing $74.95
Creating an Effective On-hold Message $74.95
Aligning Agent Behaviors with Caller Types $74.95
Determining Proper Expectation-management Techniques $74.95
Training Methods for CSRs in the Customer Contact Industry $74.95

Bundle Price: $199.00
Total Savings: $175.75


The Importance of Call Tracking and Ticketing

As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.

Creating an Effective On-hold Message

Ineffective on-hold messages can frustrate and alienate customer callers. This impact explains how to create an effective on-hold message.

Aligning Agent Behaviors with Caller Types

Successful customer service agents know how to recognize the tone of a caller and adapt to it. This Business Impact explores three of the more common caller types and outlines workable coping techniques.
  • Topic t2 Objective o3 - Objective Text

Determining Proper Expectation-management Techniques

This Challenge Series explores the options CSAs have at their disposal to manage customer expectations by recognizing which techniques and approaches are appropriate for a given situation.

Training Methods for CSRs in the Customer Contact Industry

There are several options available for training customer service representatives. This Challenge involves selecting the best method for training CSRs how to use new call management software.
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Frontline Call Center Skills e-learning bundle
  • Course ID:
    252585
  • Duration:
    n/a
  • Price:
    $199