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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Converting a Call Center to a Profit Center $74.95
Managing Your Call Center More Efficiently $74.95
Customer Service Training - The Interview and Beyond $74.95
Disaster Recovery - Keeping the Lines Open $74.95
Preventing Agent Absenteeism through Better Working Conditions $74.95
Workforce Management Software - Is It Worth It? $74.95
Prioritizing Rewards and Recognition in Call Centers $74.95

Bundle Price: $239.00
Total Savings: $285.65


Converting a Call Center to a Profit Center

This Business Impact explores how a call center can play a vital role in the financial success of a company, generating revenue to sustain itself and drive future business.

Managing Your Call Center More Efficiently

This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
  • Topic t2 Objective o3 - Objective Text

Customer Service Training - The Interview and Beyond

This Business Impact explores the idea that training should begin at its earliest point in a CSA's professional lifecycle - the interview.

Disaster Recovery - Keeping the Lines Open

Planning for disaster is important for all companies. This Business Impact explores the communications aspect of disaster recovery strategies for holding on to top performers.

Preventing Agent Absenteeism through Better Working Conditions

Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.

Workforce Management Software - Is It Worth It?

Call centers strive to provide outstanding customer service while simultaneously keeping down labor costs. This Business Impact examines how workforce management software can help achieve this.

Prioritizing Rewards and Recognition in Call Centers

Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a rewards and recognition program effective.
  • Topic t2 Objective o3 - Objective Text
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Inbound Call Center Management e-learning bundle
  • Course ID:
    252586
  • Duration:
    n/a
  • Price:
    $239