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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Cisco CAPPS 8.0: Cisco Unity Express Users and Auto Attendant $74.95
Cisco CAPPS 8.0: Troubleshooting Cisco Unity Express $74.95
Cisco CAPPS 8.0: Voice Profile for Internet Mail Implementation $74.95
Cisco CAPPS 8.0: Understanding Cisco Unified Presence Implementation $74.95
Cisco CAPPS 8.0: Integrating Cisco Unified Presence and its Components $74.95

Bundle Price: $199.00
Total Savings: $175.75


Cisco CAPPS 8.0: Cisco Unity Express Users and Auto Attendant

In a Cisco Unity Express environment, voice-mail users are added to the Cisco Unity Express system and assigned at least one mailbox. Each user account is configured with different characteristics; such as being configured to notify a cell phone when an urgent voice-mail message arrives. This course describes how to manage Cisco Unity Express user accounts. This course also introduces the Cisco Unity Express Auto Attendant. Many businesses require an automated system for processing inbound calls. This type of service is referred to as an automatic attendant. This course describes the Cisco Unity Express Auto-Attendant application.
  • describe the host system setup
  • describe the characteristics of Cisco Unity Express mailboxes
  • describe the Cisco Unity Express Message Notification feature
  • describe how to configure the Cisco Unity Express privileges
  • describe the Cisco Unity Express VoiceView Express feature
  • recognize the steps to configure systemwide Integrated Messaging
  • configure a Login Policy in Cisco Unity Express
  • identify the features of the Cisco Unity Express Auto-Attendant application
  • describe the steps to configure the Cisco Unity Express Auto-Attendant
  • describe the characteristics of Cisco Unity Express prompts
  • describe the characteristics of Cisco Unity Express scripts
  • determine how to manage Cisco Unity Express application ports in a given scenario
  • determine how to configure Cisco Unified Communications Manager Express and Cisco Unity Express in a given scenario
  • configure the Auto-Attendant

Cisco CAPPS 8.0: Troubleshooting Cisco Unity Express

This course describes how to troubleshoot issues within a Cisco Unity Express voice-mail solution. It focuses on an integrated Cisco Unity Express voice-mail system with Cisco Unified Communications Manager Express.
  • describe the Cisco Unity Express troubleshooting methodology
  • describe Cisco Unity Express debug commands
  • describe the Cisco Unity Express troubleshooting tools
  • describe how to troubleshoot the SIP integration of Cisco Unity Express and Cisco Unified Communications Manager Express
  • recognize how to troubleshoot an MWI light issue
  • recognize how to troubleshoot a voice-mail access issue

Cisco CAPPS 8.0: Voice Profile for Internet Mail Implementation

In many organizations, the voice-mail deployment follows the distributed messaging model with multiple single-site messaging systems. With multiple voice-mail systems, each messaging system controls local voice-mail access and communicates with other systems across a messaging backbone that spans all locations. Voice Profile for Internet Mail (VPIM) is one method for communicating between messaging systems. This course describes how to implement voice-mail networking using VPIM.
  • describe how voice messaging systems are networked together
  • identify the characteristics of VPIM networking
  • describe the features of VPIM Networking
  • recognize considerations for implementing VPIM in Cisco Unity Connection
  • describe the characteristics of the Cisco Unity Connection smart host feature
  • describe the considerations involved in the configuration of the automatic contact creation feature
  • recognize how to add remote users in Cisco Unity Express
  • identify the tasks that the Cisco Unified Real-Time Monitoring Tool allows the administrator to perform

Cisco CAPPS 8.0: Understanding Cisco Unified Presence Implementation

This course introduces Cisco Unified Presence by presenting the different administration menus and providing an overview of the Cisco Unified Presence features. Cisco Unified Personal Communicator features are also briefly discussed. This course also describes the Cisco Unified Presence architecture, protocols, and interfaces. Native presence in Cisco Unified Communications Manager is presented and the different Cisco Unified Presence approaches are described. Cisco Unified Presence can be configured to peer with another Cisco Unified Presence cluster in the same domain or can be federated with Cisco Unified Presence clusters in a different domain. Enterprise instant messaging that is implemented with the Jabber framework allows persistent chat, message archiving, and compliance server integration. Finally, some Cisco Unified Presence single and multisite deployments are presented.
  • identify the key components of Cisco Unified Communications Presence
  • match applications that interface with Cisco Unified Presence to their benefits
  • match the characteristics of Cisco Unified Personal Communicator as either deskphone mode or softphone mode
  • recognize features of Cisco Unified Presence cluster
  • describe Cisco Unified Communications Manager Presence Groups
  • describe the preparation required before implementing a federated deployment
  • describe Jabber XCP
  • recognize a design for a single Cisco Unified Communications Manager cluster requiring Cisco Unified Presence for a given scenario

Cisco CAPPS 8.0: Integrating Cisco Unified Presence and its Components

This course begins by describing the integration of Cisco Unified Communications Manager and Cisco Unified Presence. The Cisco Unified Communications Manager is first prepared to be connected to Cisco Unified Presence and users are assigned with presence capabilities. This also course describes how to implement Cisco IP PhoneMessenger and how Cisco Unified Personal Communicator can be used as a softphone. The Cisco Unified Personal Communicator setup is covered and the integrated applications are tested. The deskphone mode is implemented to control the IP phones and the calendaring feature is set up. Finally this course covers the Cisco Unified Presence system troubleshooter and the Cisco Unified Personal Communicator server health tool, which help the administrator resolve presence issues quickly. Some common issues for Cisco Unified Personal Communicator are presented and resolved. Tracing is activated and some example trace outputs are shown.
  • identify the steps to enable the SIP trunk to support Presence information
  • sequence the steps involved in the Post Install Setup
  • describe Cisco Unified Presence services
  • describe how to connect two Cisco Unified Presence clusters to exchange presence information
  • recognize the steps to enable end users for Cisco IP Phone Messenger in Cisco Unified Communications Manager
  • recognize the required steps for enabling Cisco IP Phone Messenger on Cisco Unified Presence
  • describe how to create a Cisco Unified CSF device
  • describe how Cisco Unified Personal Communicator is configured to allow users access to their voice messages
  • identify the statuses displayed in the Server Health Tool
  • recognize how to use the system troubleshooter to verify the desk phone control configuration
  • describe how to set up the Microsoft environment for integration with Cisco Unified Presence
  • recognize a solution of the system troubleshooter in a given scenario
  • recognize how to troubleshoot Cisco Unified Personal Communicator in a given scenario
  • describe how to troubleshoot SIP integration
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CAPPS 8.0: Integrating Cisco Unified Communications Applications Part 2 e-learning bundle
  • Course ID:
    252715
  • Duration:
    9 hours
  • Price:
    $199