Course Description
Building Relationship
Versatility:
Social Styles at Work
In every organization, there
is a hidden diversity—the diversity of Social Styles. Leveraging Social Style
differences can lead to more effective collaboration, productive relationships,
and greater productivity and business results. Recognizing others’ work
preferences and adjusting to them allows for more efficient communication and
the persuasive ability to influence others.
Improving versatility reduces tension in relationships and enables
people to focus efficiently on the task and work to be done.
Building Relationship Versatility: Social Styles at Work (BRV) is built around a four-quadrant Social Styles matrix. After being profiled, participants are assigned a Social Style, interpersonal versatility rating, and specific versatility behaviors. During the workshop they learn how to identify others’ Social Styles and, based on understanding their own and others’ style, learn to modify their own behaviors to communicate more easily and effectively with others.
Building Relationship Versatility (BRV) provides participants with results-oriented versatility skills that help them to improve their ability to work effectively with others. Individuals are better able to build productive relationships, handle conflict, and create more focused and productive teams.
Implemented as a flexible and integrated Human Performance Improvement (HPI) solution, Building Relationship Versatility offers practical skills and tools to help both managers and individual contributors.
All can be delivered in modular format over non-consecutive days to allow application between sessions. BRV, as a workshop component, is taught as an on site training course.
BRV ensures the organization supports the use of the new skill. Post-learning reinforcement activities (optional) for both the manager and participant support skill application and implementation.
As a result of this integrated approach, participants will continue to apply the skills and tools learned in Building Relationship Versatility long after the learning event is completed.
BRV has 6 modules that are taught in a 2 day workshop.
Evaluations and 360 feedback surveys are to be completed before the session.
4-5 respondents are emailed, and provide feedback into how and which "social style" that person exhibits.
Agenda
Building Relationship Versatility (BRV) is divided into 6 modules, and spans 2 day workshop.Module 1 – The Business of Versatility (Time: 1 hr, 20 mins)
The purpose of this module is to:
· Describe the benefits that building good relationships with others has on participants’ effectiveness and on business results
· Define Versatility and its importance to participants’ work
· Describe a simple three-step approach for communicating and working more effectively with others
Module 2: Identify Style (2 hours, 55 minutes)
The purpose of this module is to:
· Understand the fundamental premises of Social Styles
· Define the two behavioral dimensions of assertiveness and responsiveness
· Describe the four main clusters of Social Style behavior
· Find out how other people perceive your behavior in terms of the Social Style model
· Develop skills to accurately identify others’ styles
· Apply Social Style identification skills to the people with whom you work
Module 3: Reflect on Style Expectations (1 hour, 30 minutes)
The purpose of this module is to:
· Reflect on the expectations and preferences people of the different Social Styles have for those with whom they work and interact
· Identify how these preferences apply to you on the job
· Find out how some people perceive your Versatility with them
Module 4: Modify Your Behavior (35 minutes)
The purpose of this module is to:
· Define an approach to adapting your behaviors and understand its impact on Versatility
· Describe various strategies for the Modify step of the Versatile Response
· Apply the Modify step to improve your relationship with one of your coworkers
Module 5: Managing Styles in Conflict (2 hours, 5 minutes)
The purpose of this module is to:
· Identify how the different styles react under tension or stress
· Reflect on the needs of others when they are under tension
· Develop strategies for managing one’s own stress
· Learn and practice strategies for dealing with others under tension
Practice the Modify strategy developed for a coworker
Module 6: Mastering Versatility (4 hours, 10 minutes)
The purpose of this module is to:
· Identify four behavioral tactics for the Modify step of the Versatile Response
· Apply these tactics to adapt your behavior when performing specific work-related tasks with people of different Social Styles
· Apply the Modify step to a work-related task in a situation of your choice
· Identify the next steps you can take in using Versatility with the people you work with
Audience
Organizations/individuals in sales, leadership and coaching, sales teams, sales leaders, business managers, sales managers, business leaders, business coaches.