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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
ITIL® Service Strategy Processes $74.95
ITIL® Service Strategy Concepts $74.95
ITIL® Service Design Processes $74.95
ITIL® Service Design Concepts $74.95
Overview of the ITIL® Service Lifecycle $74.95

Bundle Price: $199.00
Total Savings: $175.75


ITIL® Service Strategy Processes

A well-executed service strategy that encompasses proper demand management, financial management, and customer relationship management results in both customers and IT service providers achieving their goals. In this course you'll learn about the demand management process, including the purpose and benefits of service level packages. You'll also learn about key financial management concepts and the importance of the business case. This course also covers the business relationship management process, including its scope and key challenges. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize challenges of managing demand for services
  • identify guidelines for creating service packages
  • identify features of SLPs
  • distinguish between the purpose of service valuation, accounting, and cost modeling
  • identify the outputs of financial management
  • recognize the five components of a business case
  • distinguish between the two phases of risk management
  • recognize the scope of the BRM process
  • distinguish between the purpose of the customer portfolio and the customer agreement portfolio in BRM
  • identify the challenges of BRM

ITIL® Service Strategy Concepts

It's critical for IT service providers to regularly evaluate and optimize the services they provide in light of their strategic goals. Service Strategy is a stage of the ITIL® Service Lifecycle that helps IT organizations create value for their organizations through their service assets. In this course you'll learn about fundamental service strategy concepts like internal and external services, and stakeholder groups. This course also covers service automation, strategy management, and service portfolio management. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
  • distinguish between internal and external customer characteristics
  • distinguish between internal and external services
  • identify external stakeholder groups
  • identify the guidelines to consider when determining value to customers
  • distinguish between resources and capabilities
  • recognize the advantages of service automation
  • recognize guidelines for implementing service automation effectively
  • identity objectives of the strategy management process
  • recognize benefits of strategy management
  • identify key activities of the strategic assessment stage of the strategy management process
  • identify key activities of the strategic generation stage of the strategy management process
  • identify key activities of the strategic execution stage of the strategy management process
  • distinguish between continual service improvement and expansion and growth activity tasks of the strategy management measurement and evaluation stage
  • identify potential challenges in strategic management
  • identify the objectives of the service portfolio management process
  • distinguish between activities in the define and analyze phases of service portfolio management
  • distinguish between the objectives of the approve and charter phases of the service portfolio management process
  • identify challenges of service portfolio management

ITIL® Service Design Processes

Effective IT service solutions must be designed to meet all IT service provider and customer needs. In this course you'll learn about the processes in the service design stage of the ITIL® service lifecycle including their purpose, expected benefits, scope, and key activities. This course also covers the management roles involved in service design processes and their key responsibilities. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize service design processes
  • identify the objectives of the SLM process
  • identify key negotiating phase activities in the SLM process
  • distinguish between monitoring phase and reporting phase activities in the SLM process
  • identify key reviewing phase activities in the SLM process
  • recognize the scope of the design coordination process
  • distinguish between overall and individual service design activities conducting in the design coordination process
  • recognize some of the challenges and risks of the design coordination process
  • identify characteristics of the service catalog
  • distinguish between the three aspects of service measured, monitored, analyzed, and reported in the availability management process
  • distinguish between the responsibilities of the service catalog manager and the availability manager
  • distinguish between the three supporting sub processes of capacity management
  • recognize the information that should be included in an SCD
  • distinguish between the capacity manager role and the supplier manager role in ITIL® service design
  • identify the components of an effective ISM framework
  • distinguish between the four stages of the ITSCM process
  • distinguish between the responsibilities of the information security manager and the IT service continuity manager roles

ITIL® Service Design Concepts

Aligning IT services with business objectives and needs is critical for effective IT service management, and the design specifications to provide these IT services must be well-planned to ensure this vital alignment. In this course you'll learn about the key concepts of the service design stage of the ITIL® service life cycle, including the five aspects of service design. This course also covers service solution considerations to keep in mind, the elements of architectural design, and enterprise architecture components and roles. Finally, you'll be introduced to process design, including the elements of a process, types of metrics, and the benefits of metrics trees. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.
  • recognize the five aspects of service design
  • identify the considerations to make when designing service solutions
  • distinguish between service status options in the service portfolio
  • identify the elements that architectural design includes
  • recognize the five enterprise architecture areas
  • identify the benefits of using management architecture to integrate IT needs with business needs
  • identify the elements of a process to include in process design
  • distinguish between the four types of metrics
  • recognize the benefits of using a metrics tree

Overview of the ITIL® Service Lifecycle

Organizations that provide IT services to internal or external customers need to have the capabilities to manage these services, and good practices to ensure capabilities are fully utilized. In this course you'll learn about the ITIL® framework, including its benefits and role in IT service management. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • recognize key ITIL® characteristics
  • identify the benefits of ITIL®
  • distinguish between the five categories in the ITIL® qualification scheme
  • identify the features of a service
  • distinguish between utility and warranty
  • identify the features of service management
  • distinguish between the five ITIL® service lifecycle stages
  • recognize the purpose of each ITIL® service lifecycle stage
  • recognize the scope of each ITIL® service lifecycle stage
  • identify the value of each ITIL® service lifecycle stage to the organization
  • distinguish between functions and processes
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ITIL® 2011 Service Foundation Part 1 e-learning bundle
  • Course ID:
    267676
  • Duration:
    n/a
  • Price:
    $199