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Creating Friction-Free Relationships: Tools for Working with Anyone

Overview

Whatever your position in the organization, you have to work with and for other people to get things done. Within every business environment, interpersonal friction is inevitable. 

Making the situation worse is that today we are all overworked and overwhelmed. 

Whether it’s your boss, colleagues, or direct reports, people are prone to react emotionally, and they may prioritize their own agendas instead of focusing on what you need from them. In turn, these behaviors cause you friction in the form of distraction, frustration, and work delays.

Here’s your chance to get immediate solutions for turning around every one of those difficult or out-of-control relationships. 

This webinar provides the concrete tactics, sage advice, and proven techniques for alleviating the friction and discomfort in all of your business relationships.

What You Will Learn

Attend this program to discover simple guidelines and ground rules for establishing and maintaining friction-free relationships, including:

  • Ways to take the emotions out of charged situations and not get reactive
  • Strategies for staying poised and factual when other people are being emotional 
  • How not to take things personally
  • Tactics for getting information and deliverables you need when someone isn’t coming through for you (and how not to go home bothered by the person every day)
  • Word-for-word scripts to get someone else to want to change his or her behavior
  • Tips for building greater trust among team members
  • Advice for navigating office politics so you no longer worry about how you are perceived 
  • How to speak up and ask questions without fear of being judged and to accept help without feeling weak
  • The first thing to say in every meeting to make sure that the meeting will end quickly and to ensure you get and give the information you need
  • A simple, stress-free approach to awkward conversations (so you don’t have to avoid them)
  • Ways to influence others to get them to follow your requests

Attendance at this webinar is limited, so register now!

How You Will Benefit

After completing this course, you will be able to:

  • Understand the emotions involved in charged situations
  • Demonstrate approaches for not getting reactive when other people are being emotional 
  • Use word-for-word scripts to influence others to modify their behavior
  • Apply steps to build trust in relationships
  • Plan for navigating office politics

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your office without the need for travel costs and time.

Because the webinar is live, you can ask our expert questions via online chat during the program. In addition, we will be sending you pre-work approximately one day before the program date via email. Please register early to get these materials that will help guide your learning process!

In addition, paid registrants will have a single-user license to access a recorded archive of the program for a full year.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

This webinar offers continuing education credits to registered participants. To qualify for CEU credits, you must register for and attend the live event using your individual log-in ID for the full 90 minutes and participate in all of the polling exercises. Archived/On Demand webinars do not qualify for CEUs.

About the Presenters

Sharon Melnick, PhD, is an executive coach and dynamic corporate trainer who combines leadership effectiveness coaching with behavior change methods she developed over ten years as a psychologist at Harvard Medical School. She is also a leading authority on practical techniques to help executives be resilient in high-stress conditions. Her clients have included, among others, Deutsche Bank, Monster Worldwide, Oracle Corp., Merrill Lynch, Pitney Bowes, Deloitte Consulting, UBS, Korn/Ferry International, Northwestern Mutual Financial Network, Visiting Nurse Service of NY, and Carpenter Technology.



Cancellation:

Transfer, Cancellation and Refund Policy. For Classroom, Live Online and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Please call us if you have any questions.
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