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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Using Voice of the Customer in Six Sigma $74.95
Developing Project Charters and Tracking Six Sigma Projects $74.95
Final Exam: Six Sigma Black Belt (2007 BOK): Define $74.95

Bundle Price: $139.00
Total Savings: $85.85


Using Voice of the Customer in Six Sigma

Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their requirements. Voice of the customer is a critical input at every stage of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process, particularly at the Define stage. At this stage, critical customer requirements are collected, measured, and translated into actionable goals using a number of tools. Using VOC begins with defining Six Sigma goals for collecting and analyzing customer requirements. For this, the Six Sigma team must identify various customer segments – especially the ones most concerned with the project. Then the team needs to identify and select the most effective methods for collecting customer feedback and requirements. From there, customer requirements are translated into measurable, actionable project goals. This course examines how an organization uses the voice of the customer to define the problem at hand and to set the direction of its Six Sigma efforts. It introduces the tasks associated with the voice of the customer strategy and some general criteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection methods – such as surveys, interviews, and focus groups – and looks at how to ensure validity and reliability in data collection. In addition, the course illustrates how tools such as Kano analysis, critical-to-quality (CTQ) analysis, and quality function deployment (QFD) are used to translate customer data into critical customer requirements and measurable, actionable goals for the Six Sigma team. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
  • match the voice of the customer (VOC) strategy tasks to their descriptions
  • identify how to perform different aspects of a customer-segmentation analysis in a given scenario
  • identify examples of the three main customer-segmentation criteria
  • recognize considerations associated with gathering customer data
  • determine the most appropriate customer data collection method to use in a given scenario
  • recognize key concepts related to the measures for ensuring validity and reliability of data collection outcomes
  • recognize how various tools are used to identify and analyze customer requirements

Developing Project Charters and Tracking Six Sigma Projects

A project charter is the most important document used to initiate and manage a Six Sigma project, and it is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project management tools, such as schedules, Gantt charts, and tollgate reviews.This course deals with the key issues in developing project charters and tracking a Six Sigma project. It takes you through some of the key elements of a Six Sigma project charter, including the problem statement and the project's scope, goals, and objectives. It also explains project performance measures and how to review the performance of a Six Sigma project using these measures. In addition, the course introduces common tools for tracking a project's progress and deliverables. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
  • determine whether a problem statement adequately describes the problem and recommend changes for improvement if needed
  • identify the best practices for determining project scope
  • assess project goal statements using the SMART criteria
  • identify examples of considerations related to the key performance measurement areas in a Six Sigma project
  • match the steps in a Six Sigma project performance review to their related activities
  • identify key concepts related to Six Sigma project tracking tools

Final Exam: Six Sigma Black Belt (2007 BOK): Define

Generally taken near the end of a program, Final Exam: Six Sigma Black Belt (2007 BOK): Define enables the learner to test their knowledge in a testing environment.
  • Topic T2 Objective O4
  • Topic T6 Objective O8
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Six Sigma Black Belt (2007 BOK): Define e-learning bundle
  • Course ID:
    271515
  • Duration:
    n/a
  • Price:
    $139