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Description:

This is a bundled training package. It contains training for each of the bundled items below:

Course Price
Processes and Customer Analysis in Six Sigma Projects $74.95
Basics of Six Sigma Projects and Teams $74.95
Tools for Planning and Managing Six Sigma Project Opportunities $74.95
Using Six Sigma Analysis Tools and Metrics for Project Decisions $74.95
Six Sigma Project Identification $74.95
Voice of the Customer in Six Sigma $74.95
Basics of Six Sigma Project Management $74.95
Six Sigma Management and Planning Tools $74.95
Performance Metrics for Six Sigma $74.95
Six Sigma Project Team Dynamics and Performance $74.95

Bundle Price: $349.00
Total Savings: $400.50


Processes and Customer Analysis in Six Sigma Projects

A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and deliverables using such tools as Kano analysis, CTQ analysis, and the House of Quality matrix. The course is aligned to the ASQ Certified Six Sigma Green Belt certification exam and is designed to assist learners as part of their exam preparation.
  • identify the key components of a typical organization's core process
  • interpret a project stakeholder worksheet to determine the appropriate actions to take
  • identify the characteristics of stakeholders and owners
  • identify the internal and external customers for a given project
  • identify the most appropriate research tools to collect customer data in various situations
  • recognize how number-driven customer data analysis tools are used
  • recognize how idea-driven customer data analysis tools are used
  • identify how different need-level examples are represented on a Kano analysis diagram
  • sequence the steps involved in creating a CTQ tree
  • evaluate different areas of a House of Quality matrix
  • identify the steps involved in creating a House of Quality matrix

Basics of Six Sigma Projects and Teams

"Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders – Master Black Belts, Black Belts, and Green Belts – to effectively lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project charter that reflects a shared understanding of project expectations, scope, deliverables, and schedule. This course will examine the fundamental project management tools used in a successful Six Sigma project. The course introduces the essential elements of a project charter, explains how project scope and metrics are developed, and gives an insight into the tools used to plan and implement improvement in a Six Sigma initiative. It also looks at team building, team roles, and team dynamics, and examines a variety of team tools that are commonly used in Six Sigma. Along with that, it identifies the most common communication techniques used in the workplace and the situations they are best suited to. This course is aligned to the ASQ Certified Six Sigma Green Belt certification exam and is designed to assist learners as part of their exam preparation.
  • match elements of a project charter for a Six Sigma project to examples of the information they contain
  • identify the characteristics of tools used to develop Six Sigma project scope
  • match the metrics types to their definitions
  • sequence the steps for creating a Pareto chart
  • identify correct interpretations of a Gantt chart
  • identify the critical path for an activity network diagram
  • identify and apply the PERT formula for calculating expected time
  • identify the characteristics of key documentation categories
  • identify key characteristics associated with risk analysis
  • identify the activities associated with project closure
  • identify the teams typically used on projects
  • identify descriptions of key team roles
  • identify true statements about the roles of key players in Six Sigma deployments
  • identify the group behaviors characteristic of the key stages of team evolution
  • identify solutions for resolving common team problems
  • identify characteristics of key team tools used in Six Sigma projects
  • identify situations best suited to different communication tools

Tools for Planning and Managing Six Sigma Project Opportunities

In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits, and uses real-life examples to show the situations that they are best suited to. It also outlines the steps for using each tool in a Six Sigma context. This course is aligned to the ASQ Certified Six Sigma Green Belt certification exam and is designed to assist learners as part of their exam preparation.
  • recognize the use of best practices for creating an affinity diagram
  • sequence the examples of steps for creating a matrix diagram
  • identify areas for improvement in a given tree diagram
  • interpret a prioritization matrix
  • interpret an interrelationship digraph
  • identify the critical path for an activity network diagram
  • interpret a process decision program chart

Using Six Sigma Analysis Tools and Metrics for Project Decisions

Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products and processes is improved. In addition, the course explores how failure modes and effects analysis (FMEA) is used to identify improvement opportunities that have the highest priority for Six Sigma teams. This course is aligned to the ASQ Certified Six Sigma Green Belt certification exam and is designed to assist learners as part of their exam preparation.
  • calculate defects per unit (DPU)
  • use the formulas for calculating rolled throughput yield (RTY)
  • calculate first time yield (FTY)
  • calculate defects per million opportunities (DPMO)
  • identify correct formulas for Cp and Cpk based on given data
  • match types of cost of poor quality (COPQ) to their examples
  • sequence the key steps in the failure modes and effects analysis (FMEA)
  • calculate and analyze risk priority numbers (RPNs)
  • calculate the percentage reduction in RPN

Six Sigma Project Identification

Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Six Sigma teams responsible for these deployments need to exercise due diligence to identify and select the right project opportunities and appropriate Six Sigma methodology for the chosen project. Having done that, Six Sigma teams need to define various elements of the process of interest and other important aspects related to it such as process stakeholders and input and output variables. This course covers key considerations around the selection of projects and the methodology to apply to the selected project. It covers process elements, project benchmarking and the process inputs and outputs as well as the roles of various project stakeholders on the selected projects. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates in achieving their certification and becoming productive members of their Six Sigma project teams.
  • match problem-solving approaches to corresponding descriptions
  • identify the questions that should be asked during a Six Sigma readiness assessment
  • calculate the priority score for a given project
  • select the best Six Sigma methodology for a given project
  • make Six Sigma project and methodology selections, given a scenario
  • identify expected outcomes of benchmarking
  • distinguish realities about benchmarking from misconceptions
  • match types of benchmarking with corresponding characteristics
  • demonstrate your understanding of benchmarking as it is used in Six Sigma
  • recognize the components of a given process
  • recognize the cause of a given problem on a cross-functional process improvement team
  • recognize the challenges that may arise for a given cross-functional process
  • recognize the importance of understanding process variables when conducting a Six Sigma project
  • label process variables according to where they belong in a SIPOC diagram
  • evaluate the input and output variables for a given process
  • recognize the importance of stakeholder management to the success of a project
  • identify the process owner on a given Six Sigma project
  • identify the process owners and stakeholders on a given project

Voice of the Customer in Six Sigma

A high-quality process that follows Six Sigma standards will create and deliver goods and services that meet and exceed customer requirements and expectations, This requires you to collect the Voice of the Customer (VOC) and translate that to product features, performance measures, or opportunities for improvement. You need a seamless process of identifying customers, collecting customer data, identifying customer requirements, and finally translating requirements into measures that are easy to understand and follow for employees who are responsible for processes, products, and services in the organization.   In this course, you will learn the differences between internal and external customers and examine concepts and tools for collecting and analyzing customer information and feedback and eliminating data biases. The course also explains how customer requirements are translated into deliverable goals using tools such as the Quality Function Deployment (QFD) and the House of Quality matrix. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
  • identify the considerations associated with the Voice of the Customer (VOC) and the Voice of the Business (VOB) when determining project requirements
  • sequence the five key steps for implementing a VOC strategy in a Six Sigma project
  • identify the internal and external customers in a given situation
  • identify potential effects of projects on customers
  • identify the internal and external customers of a project and the potential effect the project will have on them if the requirements are met or exceeded
  • recognize key concepts related to the importance of customer data in a Six Sigma project
  • identify the best data collection method to gather data for a given scenario
  • determine the most appropriate data collection tool to use for a given situation
  • identify the definitions of validity, reliability, and margin of error as they apply to data collection
  • identify descriptions of the types of data and bias errors that may be introduced into data collection efforts
  • match poor data collection practices with the type of issue they represent
  • take steps to ensure the reliability and validity of customer data collected for a project
  • classify examples of the types of customer requirements
  • match three levels of customer needs with their descriptions
  • sequence the phases of QFD
  • identify key concepts related to translating customer requirements into product features, performance measures, or opportunities for improvement for a Six Sigma project
  • identify statements that describe what an HOQ matrix is and how it translates the Voice of the Customer into requirements
  • identify statements that describe how the customer focus is documented in an HOQ diagram
  • match each section of the technical focus area of the HOQ with a description of the type of information it contains
  • match each area of an HOQ matrix with the description of the type of information it contains
  • sequence the steps involved in creating an HOQ matrix
  • prioritize customer requirements in an HOQ matrix
  • interpret the patterns in an interrelationship matrix for a given HOQ
  • interpret the customer and technical requirements in a given HOQ matrix
  • prioritize and rank various types of technical data in a given HOQ matrix
  • prioritize and rank various types of technical data in a given HOQ matrix
  • interpret technical correlations and targets on a given HOQ matrix
  • recognize how an HOQ is used to set technical targets
  • interpret the data on an HOQ matrix

Basics of Six Sigma Project Management

Effective management of a Six Sigma project is critical to delivering expected organizational results. It requires a disciplined approach to managing schedules, costs, and deliverables. This course will examine the basic project management tools used in a successful Six Sigma project. You will learn how to create a project charter and how project scope and metrics are developed, and gain insight into the tools used to plan and implement a Six Sigma improvement initiative. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
  • recognize examples of the elements of a project charter
  • recognize a well-written problem statement
  • recognize a well-written project charter
  • identify the purpose of establishing a well-defined project scope
  • identify best practices when scoping a Six Sigma project
  • identify characteristics of a given process by interpreting its process map
  • sequence the steps for creating a Pareto chart
  • determine the scope for a Six Sigma project using scoping tools
  • classify examples of metrics as either primary or secondary
  • determine the metrics for a Six Sigma project
  • identify how planning tools are used during a Six Sigma project
  • interpret a given Gantt chart
  • identify the critical path for a given activity network diagram
  • use the PERT formula to calculate expected time
  • use planning tools to gather project information and determine durations
  • identify the characteristics of key documentation categories
  • recognize the requirements for documenting a Six Sigma project
  • identify key activities associated with risk analysis
  • assign a priority score based on probability and impact to a given risk
  • identify the activities associated with project closure
  • perform activities related to project risk analysis and closure

Six Sigma Management and Planning Tools

In the early stages of a Six Sigma project, a set of management and planning tools are used to analyze and understand the quality and improvement issues at hand. Once this is done, the team measures current processes, analyzes them, and finds improvement solutions. In this course, you will learn about several management and planning tools that are used on Six Sigma projects. You will also be presented with some real-life examples of situations where these tools are best suited. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certification and becoming productive members of their Six Sigma project teams.
  • identify situations for which affinity diagrams are used when planning Six Sigma projects
  • recognize best practices when creating affinity diagrams
  • assess a given affinity diagramming session
  • identify uses for interrelationship digraphs
  • recognize best practices when creating interrelationship digraphs
  • interpret a given interrelationship digraph
  • identify uses for tree diagrams
  • recognize best practices when creating tree diagrams
  • interpret a given tree diagram
  • identify uses for prioritization matrices
  • recognize the steps for creating a prioritization matrix
  • interpret a given prioritization matrix
  • identify uses for matrix diagrams
  • recognize the steps for creating a matrix diagram
  • interpret a given matrix diagram
  • identify uses for process decision program charts
  • recognize information presented in a given process decision program chart
  • use a given process decision program chart to manage risks on a project
  • identify uses for activity network diagrams
  • recognize information presented in a given activity network diagram
  • interpret a given activity network diagram

Performance Metrics for Six Sigma

In the Define phase of Six Sigma DMAIC, teams identify improvement projects that have the maximum potential for return on time, money, and resource investments. For an accurate assessment of these opportunities, you need to have correct performance metrics and knowledge of where and how to use them. Later, during the Control phase, performance is assessed again using the same metrics to ensure improvements have been achieved. This course explores some of these metrics, such as defects per unit, defects per million opportunities, rolled throughput yield, process capability indices, and sigma level. It also explains using cost of poor quality to assess the potential gains to the company if the quality of products and processes is improved. This course is aligned with the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certification and becoming productive members of their Six Sigma project teams.
  • recognize performance metrics that are based on calculating defects or nonconformities
  • recognize characteristics of two approaches to measuring process performance
  • recognize characteristics of two approaches to measuring process performance
  • calculate defects per unit (DPU)
  • use DPU calculations to plan a project
  • recognize examples of defect opportunities
  • calculate defects per million opportunities (DPMO)
  • use DPMO calculations to plan a project
  • calculate first time yield
  • calculate rolled throughput yield
  • use yield calculations to plan a project
  • recognize the level of capability of a given process
  • calculate Cp and Cpk
  • use Cp and Cpk calculations to plan a project
  • identify accurate statements about cost of poor quality (COPQ) and its use as a performance metric for planning Six Sigma projects
  • match types of cost of poor quality (COPQ) to corresponding examples
  • use COPQ as a metric to assist in planning a given Six Sigma project

Six Sigma Project Team Dynamics and Performance

Six Sigma needs both effective leadership and management to deliver its promised results to an organization. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. This course will examine Six Sigma team roles and responsibilities, tools for effective team management, and strategies for overcoming challenges. This course is aligned to the ASQ Body of Knowledge and designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
  • identify the types of teams typically used on Six Sigma projects
  • recognize the stages of team evolution
  • recognize concepts related to managing a Six Sigma team
  • identify Six Sigma organizational roles
  • match Six Sigma team roles with corresponding responsibilities
  • recognize Six Sigma project team roles and responsibilities
  • recognize how to solve interpersonal issues on a team, given a scenario
  • recognize the effects of excessive cohesion on a team and ways to overcome the issues
  • recognize strategies for avoiding common problems during team meetings
  • determine the best approach to take given a specific team challenge
  • recognize activities that take place during a brainstorming session
  • evaluate a given brainstorming session and recommend a corrective course of action
  • recognize principles of the nominal group technique
  • evaluate a given NGT session and recommend corrective actions
  • identify situations best suited to different communication tools
  • recognize examples of organizational communication technique
  • use effective communication practices on a Six Sigma project
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Six Sigma Green Belt: Define e-learning bundle
  • Course ID:
    271517
  • Duration:
    n/a
  • Price:
    $349