Course Description
Keys to Managing, Resolving, and Working Through Disagreements
Dear Professional:
I have a confession to make, and one I’ll bet you can relate to: I used to absolutely dread
conflict of any kind. It’s true!
I couldn’t stand the thought of confronting someone over a work-related issue. I would
either avoid confrontation completely or end up saying things I always regretted later. How I
handled those situations cost me a lot in my professional and personal life. I had
unresolved anger, lots of stress and frustration, and damaged workplace relationships. I
lost time stewing, fretting and being mad, and worst of all, my productivity and job skills
began to suffer.
But that was before I mastered the conflict-resolution skills taught in How to Handle
Conflict & Confrontation — a new one-day workshop coming to your area soon.
Unresolved Conflict Can Cost You Plenty
If you dread confrontation, chances are you could be paying a heavy price, at the expense
of your career success and personal happiness. In just one day, you can learn the rock-solid
conflict-management skills you need to succeed on the job and get ahead in your
career.
At How to Handle Conflict and Confrontation, you’ll discover how to get to the real cause
of the problem … how to disarm disagreeable people … how to defuse tense situations …
how to handle anger (your own and others’). You’ll also learn “what to say when” scripts for
specific conflict situations that arise at work, so you will NEVER be at a loss for the right
words again.
Mastering Conflict-Resolution Skills Will Change Your Life
We know that conflict comes in all shapes and sizes, and as long as two or more people
work together, it will never go away. But if we don’t learn to master the art of managing
conflict, we will continue to hurt ourselves and others. The skills and tips you’ll get at this
workshop will change your life and put you in a position for amazing career success. You’ll
gain more cooperation from others, strengthen workplace relationships, enjoy your job
more, be more productive, decrease your stress, and earn the respect of everyone you
work with.
This program worked miracles for me, and it can do the same for you. Attend this workshop
and you’ll never again be reduced to hiding, avoiding, and blowing up during conflict and
confrontation. Instead, you’ll resolve it quickly, confidently and professionally.
Sincerely,
Susan Enyeart
Director of Curriculum
P.S. A training opportunity this important is too good to keep to yourself. Bring
your coworkers and save your organization a bundle: When 3 enroll, the 4th
attends FREE!
Agenda
I. Understanding Conflict – and Why It Makes Us So Uncomfortable
Exploring the basic causes of conflict
Proven strategies for minimizing causes of conflict so you can prevent disagreements from occurring in the first place
How fear of conflict can hold you back personally and professionally
Recognizing why avoidance, power plays, pouting, and manipulation never resolve conflict
The positive side of conflict: How you can benefit and grow from conflict
II. Conflict-Resolution Skills Guaranteed to Help You Work Through Disagreements
Mastering the 3-step A.C.E. method of conflict resolution
Exercise: Using problem-solving worksheets to diagnose what’s really going on in a disagreement
Never place blame, and other big “don’ts” to avoid during conflict
Negotiating secrets that master diplomats use to resolve disagreements
Critical steps that lead to agreement
Self-validation: A powerful take-home tool that teaches you how to come out on top in conflict
III. Mastering Calm Confrontation: A Professional Approach That Will Improve Your Results Immediately
Do you dread confrontation? Steps for getting beyond the fear
Confrontation 101: How-to’s for confronting someone in a calm, professional manner
Stop … think … use your head: How to avoid over-reacting
If anger or tears threaten: Proven techniques for neutralizing your emotions
What to do if someone gets verbally abusive during confrontation
How to respond when others try to drag you into an argument you don’t want to be part of
Recognizing when its better not to confront
IV. Effectively Managing Your Anger – and That of Others
Basic must-know facts about anger
Anger management made easy: A 4-stage response to anger
How to get your point across without blowing your top
Your options when you’ve said something you immediately regret
Keys to minimizing antagonistic behaviorTactics for defusing an angry person
Crisis management: What do when someone’s anger threatens to turn into violence
V. Handling Conflict and Confrontation in Specific Tough Situations
“What to say when” scripts to guide you through common conflictrelated situations
Techniques for dealing effectively with backstabbing, ridicule, and malicious gossip
What to do when you’re challenged or put down in front of others
Tips for handling criticism without getting defensive or upset
Power tips for handling various negative behaviors of difficult people
“Kid glove rules” for handling confrontations with customers or clients
VI. Effective Communication: Your Key to Minimizing Conflict and Resolving Disagreements
The 3 C’s of conflict communication
Essential communication skills for resolving disagreements
Conflict-escalating words that you should never use during confrontation
End mixed messages with clear communication
Assertive responses that can head off conflict before it starts
Active listening skills that help you hear what’s really being said – and avoid misunderstandings
VII. Taking Care of No. 1 When the Stress of Conflict Takes its Toll
Recognizing the long-term health hazards of stress, anger, and unresolved conflict
Identifying and dealing with toxic stressors that lead to conflict in your life
Quick de-stressing tips guaranteed to help you keep your cool
Why you must let go of rage and self-pity if you care about your career – and your health
Negative self-talk: How to eliminate internal dialogue that can sabotage your best efforts
The 5-step process for reclaiming your self-esteem after a difficult confrontation
QUICK LINKS
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.