Course Description
Dont let personal disagreements drag your productivity down learn how to overcome them.
Nothing destroys morale faster in a workplace than personality clashes. When two (or more)
people cant get along for whatever reason, it drags down the entire organization. But what can
you do? You cant force people who dislike one another to become friends.
Thats where How to Handle Personality Clashes in the Workplace comes in. This one-day
training event has the strategies you need to overcome hostility and dislike and create a better,
more professional work environment right away.
Decrease hostility and improve motivation with the skills you learn here.
How to Handle Personality Clashes in the Workplace is a fast-paced and effective one-day course
thats exactly what youve been looking for. Jam-packed with the strategies you need to overcome
personality clashes, the strategies you learn here will help you take your organization from a war
zone to a professional workplace in no time.
Sign up for How to Handle Personality Clashes in the Workplace and youll learn how to:
- Identify and eliminate the causes of personality conflicts before they arise
- Maintain your professionalism, even when others around you arent
- Defuse the situation with a joke or other tension reliever
- And much more!
Get to the root of the problem to find real solutions well show you
how!
When personalities clash in the workplace, its easy to take sides. And while it may appear that one
person is just an obnoxious jerk, theres usually more to the situation. Maybe hes having issues in
his home life and theyre carrying over to work. Maybe your less-than-pleasant coworker simply
doesnt realize her behavior is offensive. And more often than not, personality clashes are a two-way
street.
Sign up for How to Handle Personality Clashes in the Workplace now and learn how to get to the
root of personality clashes and get real results. What are you waiting for? A world of better
relationships is waiting for you!
Agenda
Personality Clashes: The Basics
- Common underlying causes of personality clashes
- The negative impact of personality clashes on workplace
morale
- How communication failures can lead to conflicts
- The role of gossip, back-biting, and office politics in
employee confrontations
- Different values, backgrounds, and priorities: how these
can lead to conflict and how to form a common goal
- How to prevent a small conflict from spreading
Getting to the Root of the Problem: What’s
Really Going On
- Identifying sore spots and problem issues in your
coworkers
- How to spot issues early and proactively handle attitude
problems before they’re out of hand
- Understand why certain employees behave the way they
do and not the way you want them to
- Finding a way to separate emotions from the facts of the
situation
- Personal loyalties and how others get sucked into
personal disputes
Maintaining Professionalism: A How-to Guide
- Delivering criticism in a way that doesn’t offend and
creates positive change
- Dealing with negative and hostile people without
stooping to their level
- Why techniques like pouting, the silent treatment, and
other negative responses do more harm than good
- Strategies for delivering difficult things in a non-confrontational
manner
- How to work with people who drive you up the wall
Defusing the Situation
- Humor: how a joke can sometimes help and sometimes
make a situation worse
- How to keep one bad apple from disrupting the
effectiveness of the team
- Mediation: who should do it and what to expect
- Initiating frank, open discussions to solve problems
- 5 strategies for easing tensions when things are
threatening to explode
Overcoming Personal Feelings for the
Common Good
- 5 simple steps to banishing hostility
- Stop, listen, think: how to avoid overreacting
- Important dos and don’ts during conflict and
confrontation
- Maintaining objectivity: simple strategies with big
rewards
- Making sure you’re sending the right message
Keeping Emotions in Check – Expert
Strategies
- The importance of cooling off and getting control
- Tips for regaining control when you feel yourself losing
control of your emotions
- Identifying your emotions and understanding your role
in the conflict
- Accepting limitations (both yours and others’) and
working to overcome them
- Taking personal responsibility for your mistakes and how
to encourage others to follow suit
Managing the Aftermath and How to Get
Back to Normal
- How to follow up once personality clashes have been
settled
- Eliminating grudges and how to make sure the conflict is
truly over
- Breaking down barriers for a better work environment
- Building and maintaining good relationships with people
you have clashed with in the past
- Heading off potential conflicts before they arise
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.