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Effective Telephone Techniques Training Class |
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Effective Telephone Techniques Training Seminar
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls.
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Price |
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$74.95
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Agenda |
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Making a Good Impression on the Telephone
- recognize the importance of making a good impression on the telephone.
- identify examples of the principles of non-verbal communication.
- identify examples of the principles of good telephone etiquette.
- use good telephone etiquette in a simulated telephone conversation.
- match the factors that impact image over the telephone with examples.
- recognize examples of techniques used to build a caller's trust.
- build a caller's trust using appropriate techniques in a simulated conversation.
Making the Most of Telephone Technology
- recognize the importance of telephone technology to the business world.
- identify examples of the principles for effective use of voicemail.
- apply the principles for effective use of voicemail when presented with a scenario.
- identify examples of the rules for speakerphone etiquette.
- use speakerphone etiquette in a simulated meeting scenario.
- select examples of appropriate cellular phone etiquette.
- match the principles for the effective use of conference calls with examples.
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Audience |
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This course will benefit business professionals who wish to communicate more effectively over the telephone.
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