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SAP R/3 4.6 SD Customer Service Representative Training Class |
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SAP R/3 4.6 SD Customer Service Representative Training Seminar
The trainee will first be introduced to the basics of the Sales and Distribution component. Following this, the general functions in SD and the sales process will be explained.
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Price |
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$74.95
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Agenda |
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Unit 1 Overview and Objectives
Starting the R/3 System
- The learner will be able to The trainee will be shown how to start the R/3 System using the SAP Logon 4.6D dialog box.
Logging on for the First Time
- The learner will be able to The trainee will be shown the sequence of steps required to log on to the system for the first time.
General Structure
- The learner will be able to The trainee will be introduced to the basic structure of the SAP Easy Access screen.
Screen Header
- The learner will be able to The trainee will be shown the most important changes that have been made to the header of the SAP Easy Access screen.
Screen Body
- The learner will be able to The trainee will be shown the most important changes that have been made to the body and status bar of the SAP Easy Access screen.
Easy Access Menu Structures
- The learner will be able to The trainee will be able to identify the components of the SAP Easy Access screen.
Calling up Program Functions
- The learner will be able to The trainee will be shown which options are available for calling up an executable program.
General Settings
- The learner will be able to The trainee will be shown the general settings for the SAP Easy Access screen.
Workplace
- The learner will be able to The trainee will be introduced to the structure of the Business Workplace.
Workflow - Overview
- The learner will be able to The trainee will be shown how workflow processes are integrated in the Business Workplace.
Printing from the R/3 System
- The learner will be able to The trainee will be shown how workflow processes are integrated in the Business Workplace.
Unit 1 Summary
Post Assessment
Unit 2 Overview and Objectives
Processes in Sales and Distribution
- The learner will be able to The trainee will be introduced to the processes involved in Sales and Distribution.
Organizational Levels in SD
- The learner will be able to The trainee will be presented with the organizational levels in the SAP Sales and Distribution component.
Integration
- The learner will be able to The trainee will be shown how the functions in Sales and Distribution are integrated in R/3.
Role-Based Sales and Distribution
- The learner will be able to The trainee will learn what is meant by SAP's role-based approach.
Customers and Business Partners
- The learner will be able to The trainee will learn what customers and business partners are in the SAP R/3 System.
Products and Services
- The learner will be able to The trainee will learn what is meant by products and services in the SAP R/3 System.
Conditions and Agreements
- The trainee will be shown how to create conditions and agreements in the master data.
Sales Documents
- The learner will be able to The trainee will be introduced to sales documents.
Material Determination
- The learner will be able to The trainee will be introduced to the basic material determination function.
Partner Determination
- The learner will be able to The trainee will be introduced to the basic partner determination function.
Unit 2 Summary
Post Assessment
Unit 3 Overview and Objectives
Creating and Changing Inquiries
- The learner will be able to The trainee will be shown how to create and change inquiries.
Creating and Displaying Quotations
- The learner will be able to The trainee will be shown how to create and display quotations.
Creating and Changing Orders
- The learner will be able to The trainee will be shown how to create and change orders in the SD component.
Contract Types
- The learner will be able to The user will be introduced to the various types of contract.
Creating Contracts
- The learner will be able to The trainee will be shown how to create a contract.
Master Data
- The learner will be able to The user will be shown how to access master data in the information system.
Contracts
- The learner will be able to The trainee will be shown how to access detailed information on the list of contracts.
Inquiries, Quotations, Orders
- The learner will be able to The trainee will be shown how to access the lists for the individual functions.
Unit 3 Summary
Post Assessment
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Audience |
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The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course.
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