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Advanced Six Sigma: The Define Phase of DMAIC Training Class |
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Advanced Six Sigma: The Define Phase of DMAIC Training Seminar
This course focuses on the Define phase of the DMAIC model. In this course, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help you obtain a basic understanding of the Kano Model, utilize the '5 Why' root cause analysis technique, and specify the Critical to Quality (CTQ) characteristics
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Price |
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$74.95
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Agenda |
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Unit 1 Overview
Using DMAIC to Resolve Problems
- Define a 'good' problem.
- Implement the DMAIC model to resolve problems.
Six Sigma Champion
- Identify the role of a Six Sigma Champion.
Project Expectations
- Set project expectations regarding duration, time involved, and results to expect.
Unit 2 Overview
Meeting Customer Needs
- Define customer needs in terms of quality.
- Identify how the Kano model can be used to collect customer feedback.
Critical to Quality (CTQ)
- Derive Critical to Quality (CTQ) characteristics.
The 5 Why Technique
- Identify the "5 Why" technique as a tool for gauging customer requirements.
Unit 3 Overview
Need for Process Maps
- Identify the goals and uses of Process Maps.
- Define value-added and non value-added processes.
Supply, Input, Process, Output, Customer (SIPOC)
- Define the scope of your project using SIPOC.
Deployment Map
- Establish the Deployment Map as an effective tool to identify hidden problems and waste in a process.
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Audience |
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This series is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course..
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