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Define the Six Sigma Opportunity Training Class |
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Define the Six Sigma Opportunity Training Seminar
Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs. You'll also learn about Six Sigma improvement opportunities from a financial perspective: what to consider before launching a project, the financial metrics that will be involved, and how to calculate the cost of poor quality. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belongs to Motorola.
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Price |
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$74.95
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Agenda |
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Identifying the Improvement Opportunity
- choose the benefits of knowing how to identify an improvement opportunity for a Six Sigma project.
- choose examples of the steps for establishing a Six Sigma improvement opportunity.
- match customer categories with examples of each.
- match methods for capturing the voice of the customer with examples.
- match the Kano Model categories with examples of each.
- determine the appropriate Kano Model category on which to focus customer improvement efforts for a given business scenario.
Developing Financial Metrics
- identify the benefits of using financial metrics in Six Sigma projects.
- identify cost-benefit categories that should be considered before launching a Six Sigma improvement project.
- choose the example that correctly indicates the given metric's calculation model.
- match kinds of poor quality costs with their examples.
- apply the steps for determining COPQ in a given business scenario.
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Audience |
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Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; and organizations implementing a Six Sigma project
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