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Handling Difficult Conversations: The Art of Constructive Confrontation Training Class |
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Handling Difficult Conversations: The Art of Constructive Confrontation Training Seminar
Nobody likes having difficult, even uncomfortable conversations with employees. The easy way out for many managers (and HR professionals, too) is to practice avoidance. To hope the problem - whether it involves performance, behavior/attitude issues, personal hygiene or something else - will just go away.
But the truth is, when difficult conversations don't take place, problems fester, the manager loses credibility -- and your organization suffers serious problems with morale, productivity and retention.
How many managers and supervisors does your company have? How many conversations are NOT taking place every day? How much is at stake for your organization if your managers lack the skills to "constructively confront" situations that require intervention?
We're delighted to have partnered with the nation's top speaker on the topic of difficult conversations, Susan Scott, author of the best-selling book, "Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time." She will conduct a 60-minute conference that will transform the way you and your managers think about their relationships in the workplace.
At the end of this conference, participants will be able to:
Outline the seven principles for handling difficult conversations
Explain the concept that Individuals and organizations succeed or fail - one conversation at a time, and that in the dynamic between manager and employee -- the conversation IS the relationship.
Describe "the Confrontational Model' - a framework that will allow a manager to:
- Confront tough issues with confidence and skill
- Overcome barriers to meaningful conversations
- Enrich even the most challenging relationships
- Handle strong emotions - your own as well as others'
- Create impetus for change
Other topics covered include:
- How to handle predictable objections from employees
- How to communicate more clearly and dramatically reduce misinterpretations
- Active listening skills that pave the way for dialogue rather than disagreement
- Assertiveness skills that help us express our thoughts and requests honestly and directly.
ABOUT THE SPEAKER: Susan Scott founded Fierce, Inc. in 1999 after 13 years leading think tanks for CEOs and senior executives. Over 12,000 hours (and counting) of conversations with clients provided an epiphany: Our careers, our companies, our relationships and our lives succeed or fail, gradually then suddenly, one conversation at a time. Ms. Scott is a frequent speaker with Vistage, a CEO forum group, and has consulted for many major companies including Microsoft, Xerox, Accenture, Allstate and Hewlett Packard.
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Price |
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$219.00
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