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SAP R/3 3.x: Business Process Introduction - Service Management Training Class |
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SAP R/3 3.x: Business Process Introduction - Service Management Training Seminar
To provide the student with an overall view of the service management cycle in R/3
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Price |
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$74.95
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Agenda |
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Introduction to service management
- To introduce the service management process in the SAP R/3 system
Service management - no contract
- To explain the call management process in the R/3 system
Service management - contract
- To examine how maintenance services are provided to a customer using a service contract
Reporting and analysis
- To explain how to use the Service Management information system (SMIS) and online reports in the Service Management module
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Audience |
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Managers, power users, end-users, and project team members responsible for providing service and maintenance to customers
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Pre-Requisites |
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A knowledge of the Windows graphical user interface, the SAP R/3 system, and the specific service management procedures and the basic plant maintenance procedures of the student's organization
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