• TrainUp Voices: Meet the Team: Wes Lanning, TrainUp Sales Director

    TrainUp Voices: Meet the Team: Wes Lanning, TrainUp Sales Director

    In this edition of TrainUp Voices, we are taking some time to introduce you to our sales director, Wes Lanning. Wes has been on the TrainUp team since the beginning, and works tirelessly here to […]

  • Social norms, unwritten rules, and the Horrors when you break them.

    Social norms, unwritten rules, and the Horrors when you break them.

    It is invisible, it is respected, it is unwritten, and it is law. I’m writing today about something that need not be transcribed on paper, but that we follow as instinct. This elusive force is […]

  • How to get the most out of your virtual course

    How to get the most out of your virtual course

    Virtual courses are becoming ever more popular these days, as priorities and schedules shift, and training is becoming more accessible and convenient. Gone are the days of mandatory travel, and four-walled classrooms. Here we are, […]

  • 2016: It wasn’t terrible

    2016: It wasn’t terrible

    So, we can all agree that this year had its share of upsets, I mean, we lost Prince, Bowie, and Princess Leah….Nuff’ Said. However, amidst the tragedies, there were a few good things that happened […]

  • Customer Service and the Customer Experience

    Customer Service and the Customer Experience

    What does Customer Service mean? It is far more than simply the method in which an agent speaks with a customer. In fact, Forbes defines the customer experience as the “cumulative impact of multiple touchpoints”. […]