HR always seems to be caught in the middle between employees who complain all the time and managers who want HR to handle all the conflict.
Because most HR professionals possess good interpersonal skills and are approachable, employees would rather run to HR to "vent" than deal with their manager. Why? It's easier to let HR handle it than dealing with the conflict themselves. Also, most supervisors would rather have a root canal than confront employees and hold them accountable.
In this informative audio conference, you will learn how to spot the "Bermuda Triangle", how to avoid getting lost in it, and how to establish boundaries in HR to stop handling issues that HR doesn't own. Learning Objectives:
By attending this 90-minute audio conference, you will learn:
About Your Speaker
- How HR has evolved into the "Employee Relations Complaint Department" - and what to do to fix this perception
- How to spot the "Bermuda Triangle" of employee relations
- Why employees and managers avoid dealing with conflict themselves — and run to HR
- The danger in getting involved: doing the senior leader's job
- The three words that help HR to decide which issues to deal with, and which issues to give back to managers
- How to coach employees on how to handle conflicts with supervisors
- How to coach supervisors on how to handle conflicts with employees
- How to establish boundaries in HR and gain support for the boundaries
Natalie Ivey is President and CEO of Results Performance Consulting, Inc., a firm specializing in leadership and employee development training and continuing education programs for the HR profession. Ms. Ivey is an author and a national public speaker with more than two decades of leadership and HR management experience with Fortune 500 organizations. She is a member of the Society for Human Resource Management and holds the Senior Professional in Human Resources certification (SPHR). Ms. Ivey is a nationally known speaker on a variety of topics within the HR profession and is known for her “tell-it-like-it-is”, direct approach to teaching HR education.
Her specific areas of expertise and that of her firm’s include: designing and delivering contemporary leadership training with emphasis on “people skills”; employee relations and legal compliance training courses for HR professionals and management teams; and consulting with employers on how to improve organizational behavior and employee performance.
Ms. Ivey routinely works with individuals, small businesses, and larger corporations to address destructive leadership behaviors and organizational dysfunction. She designs customized training programs to help employers correct poor behaviors, minimize legal exposure, and improve performance and profitability. PHR / SPHR Credits!
This program has been approved for 1.5 recertification credit hours through the HR Certification Institute.