Course Description
Learn How To:
* Effectively assign and guide progress on work
* Provide focused feedback to sustain or improve future performance
* Handle difficult performance issues
* Use essential skills for getting better results in coaching situations
* Apply a structured coaching and mentoring model to guide you
through the coaching process
* Apply techniques for evaluating impact, including your own
* Assess and improve the current performance of others
Do you find yourself with too little
time—and with too few resources with
the necessary knowledge and skill to do the
work that needs to be done? Are resource
or performance issues creating roadblocks
to your own success, and to the success of
others? Imagine the benefits you and your
organization would realize if you could apply
proven techniques to delegate successfully
and to achieve the results you want—
whether you have formal authority or not.
Coaching and Mentoring for Improved Performance
will teach you how to apply a powerful
behavioral coaching and mentoring
model and a set of integrated tools that will
improve the quality, efficiency and effectiveness
of your coaching with lasting results—
whether with direct reports, peers or those
in more senior positions. Through practical
exercises, group discussions and case studies,
you will determine what work can be
assigned and to whom based on current
performance levels and work load. You’ll also
learn how to delegate work with improved
clarity and efficiency in order to establish a
strong foundation for success.
As a participant, you will gain techniques for
delegating work with the appropriate level
of instruction and guiding others’ progress
on the work assigned, focusing on the most
suitable type of help people need in order
to be successful. You’ll learn how to evaluate
results of the finished work and to provide
focused feedback that helps sustain performance
in the future.
During class, you will assess your own
personal coaching style and learn how to
leverage that style. You will learn how to
more effectively deal with the typical and
very challenging realities faced by coaches
and managers in all types of organizations.
And, you will also have opportunities to
assess and discuss your own real-life coaching
issues in a practical, highly engaging and
thought-provoking environment. You will
come away from this course with a structured
approach for improving the performance
others—and, ultimately, a tool for raising the
effectiveness for all those who work
with you.
Agenda
* Why Coach?
o Benefits of coaching
o Impact of coaching
o ESI Mindset Model
o Coaching Statement of Purpose
o Coaching and mentoring
* Coaching and Mentoring Model
o Determining the appropriate style
o Coaching styles
+ Direct
+ Advise
+ Entrust
o Coaching actions
+ Delegate
+ Guide
+ Evaluate
* Preparing to Coach
o Assessing personal coaching style
o Assessing learning styles
o Setting expectations
o Creating a plan
* Coaching
o Aligning coaching style with performance level
o Delegating tasks
o Guiding performance
o Evaluating performance
o Providing feedback
o Handling performance problems effectively
* Job and Career Coaching
o What’s the difference?
o Job proficiency and job mastery
o Techniques to manage performance
Comments
Ace Recommendations
Undergraduate 2 credit hours