3 month Access and Exam voucher for your certification.
This official ITIL Foundation certification course (18 hours in length) provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions. These include:
|Service Lifecycle Stage||Processes & Functions|
|Service Strategy||Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management|
|Service Design||Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management|
|Service Transition||Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management|
|Service Operation||Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk|
|Continual Service Improvement||Seven-Step Improvement Process|
WHAT YOU WILL LEARN
The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:
The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.
BENEFITS OF THE SELF-PACED ONLINE ITIL FOUNDATION COURSE
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and PEOPLECERT.
You can expect to learn from the industry’s most knowledgeable experts on how to lead a successful ITIL implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD PARTICIPATE & PREREQUISITES
ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.
There are no mandatory prerequisites. Work experience in IT services is recommended.
EXAM, CERTIFICATIONS & AWARDS
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