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Description

This course covers various communication styles, the impact of first impression, building rapport, providing feedback, and working with supervisors, coworkers, customers and vendors. Participants will also learn the impact of organizational culture on communication styles.



Objectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to: • identify communication styles and methods. • give good first impressions, build rapport, and build positive relationships. • build relationships through feedback. • identify supervisor roles and handle human resource issues. • communicate with colleagues and subordinates. • communicate with customers and vendors. • identify cultural networks, manage physical culture, and manage emotional culture.

Prerequisites

There are no prerequisites for this course.

Outline

Communication Styles and Methods • Communication Styles • Communication Styles: Primary • Communication Styles: Secondary • Verbal and Nonverbal Communication • Using Verbal Communication • Using Nonverbal Methods First Impression and Building Rapport • The Importance of First Impression • Identifying Elements of First Impression • Communicating to Build Rapport • Building Rapport • Establishing Credibility • Building Positive Relationships • Asking Questions Building Relationships through Feedback • Importance of Providing Feedback • Using Paraphrasing • Providing Feedback • Providing Positive Feedback • Providing Constructive Feedback Supervisors • Understanding Supervisor Styles • Handling Ineffective Supervisors • Promoting an Idea • Handling Human Resource Issues • Negotiating a Raise • Handling Resignation Colleagues and Subordinates • Communicating With Colleagues • Responding to a Colleague’s Idea • Communicating With Subordinates • Refusing a Subordinate’s Request • Handling Dismissal Customers and Vendors • Communicating With Customers • Responding to Complaints • Communicating With Vendors • Rejecting a Vendor’s Proposal • Complaining to a Vendor Organizational Culture • Understanding Organizational Cultures • Socializing to the Culture • Organizational Culture Elements • Identifying Organizational Culture • Cultural Networks • Using Cultural Networks • Roles in Cultural Networks • Managing Physical Culture • Arranging Meeting Space • Managing Emotional Culture • Using Positive Language • Encouraging Initiative

Cancellations:

Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

Communication Styles and Methods
• Communication Styles
• Communication Styles: Primary
• Communication Styles: Secondary
• Verbal and Nonverbal Communication
• Using Verbal Communication
• Using Nonverbal Methods

First Impression and Building Rapport
• The Importance of First Impression
• Identifying Elements of First Impression
• Communicating to Build Rapport
• Building Rapport
• Establishing Credibility
• Building Positive Relationships
• Asking Questions

Building Relationships through Feedback
• Importance of Providing Feedback
• Using Paraphrasing
• Providing Feedback
• Providing Positive Feedback
• Providing Constructive Feedback

Supervisors
• Understanding Supervisor Styles
• Handling Ineffective Supervisors
• Promoting an Idea
• Handling Human Resource Issues
• Negotiating a Raise
• Handling Resignation

Colleagues and Subordinates
• Communicating With Colleagues
• Responding to a Colleague’s Idea
• Communicating With Subordinates
• Refusing a Subordinate’s Request
• Handling Dismissal

Customers and Vendors
• Communicating With Customers
• Responding to Complaints
• Communicating With Vendors
• Rejecting a Vendor’s Proposal
• Complaining to a Vendor

Organizational Culture
• Understanding Organizational Cultures
• ocializing to the Culture
• Organizational Culture Elements
• Identifying Organizational Culture
• Cultural Networks
• Using Cultural Networks
• Roles in Cultural Networks
• Managing Physical Culture
• Arranging Meeting Space
• Managing Emotional Culture
• Using Positive Language
• Encouraging Initiative

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Virtual Live2/5/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264748
FL Fort Lauderdale2/5/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002262998
Virtual Live3/5/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264751
FL Miami3/5/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002263002
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