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Description

This one-day class emphasizes fundamentals of change management, the change process, and obstacles to changes. This course also covers managing and adapting to change, coping with uncertainty, and moving forward.



Objectives

Upon successful completion of this course, students will be able to: • Apply the fundamentals of change management. • Implement the change process. • Handle obstacle to change. • Manage change through encouraging creativity, developing commitment, and communication. • Adapt to change. • Cope with uncertainty and move forward.

Prerequisites

• None

Outline

Fundamentals of Change Management • Basics of Change Management o Understanding Levels of Change o Identifying Misconceptions About Change • Importance of Change o Understanding the Benefits of Change o Identifying Essential Areas of Change • Leading Change o Promoting Successful Change o Understanding Resilience Change Process • Steps of a Change Process o Analyzing a Situation o Understanding the Aspects of Change • Choose an Action o Choosing an Action • Implement the Action o Creating a Sense of Urgency o Motivating Employees o Preventing Failure • Monitor the Progress o Monitoring the Progress Obstacles to Change • Resistance o Resisting Change o Understanding Negative Reactions o Easing the Tension • Complacency • Identifying Causes Of Complacency • Crisis o Reactions to a Crisis o Preparing for a Crisis Managing Change • Creativity o Encouraging Creativity • Commitment o Developing Commitment • Communication o Communicating During a Change o Demonstrating Support By Listening o Controlling Grapevine Adapting to Change • Truths and Misconceptions o Identifying Truths and Misconceptions o Understanding the Transition Process • Factors Affecting Response o Factors Affecting Response o Understanding Response Styles • The "Endings" Phase o Understanding the "Endings" Phase o Managing the "Endings" Phase Coping with Uncertainty • The "Exploration" Phase o Understanding the "Exploration" Phase o Understanding Responses o Understanding Requirements • Management of the "Exploration" Phase o Managing the Uncertainty Moving Forward • The "New Beginnings" Phase o Understanding the "New Beginnings" Phase o Understanding Requirements • Management of the "New Beginnings" Phase o Understanding Communication Guidelines

Cancellations:

Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

Fundamentals of Change Management
• Basics of Change Management
o Understanding Levels of Change
o Identifying Misconceptions About Change
• Importance of Change
o Understanding the Benefits of Change
o Identifying Essential Areas of Change
• Leading Change
o Promoting Successful Change
o Understanding Resilience

Change Process
• Steps of a Change Process
o Analyzing a Situation
o Understanding the Aspects of Change
• Choose an Action
o Choosing an Action
• Implement the Action
o Creating a Sense of Urgency
o Motivating Employees
o Preventing Failure
• Monitor the Progress
o Monitoring the Progress

Obstacles to Change
• Resistance
o Resisting Change
o Understanding Negative Reactions
o Easing the Tension
• Complacency
• Identifying Causes Of Complacency
• Crisis
o Reactions to a Crisis
o Preparing for a Crisis

Managing Change
• Creativity
o Encouraging Creativity
• Commitment
o Developing Commitment
• Communication
o Communicating During a Change
o Demonstrating Support By Listening
o Controlling Grapevine

Adapting to Change
• Truths and Misconceptions
o Identifying Truths and Misconceptions
o Understanding the Transition Process
• Factors Affecting Response
o Factors Affecting Response
o Understanding Response Styles
• The "Endings" Phase
o Understanding the "Endings" Phase
o Managing the "Endings" Phase

Coping with Uncertainty
• The "Exploration" Phase
o Understanding the "Exploration" Phase
o Understanding Responses
o Understanding Requirements
• Management of the "Exploration" Phase
o Managing the Uncertainty

Moving Forward
• The "New Beginnings" Phase
o Understanding the "New Beginnings" Phase
o Understanding Requirements
• Management of the "New Beginnings" Phase
o Understanding Communication Guidelines

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