Font size:

In this short course, you'll gain tools and insight into effective approaches for managing conflict and those difficult conversations we find ourselves trying to avoid. Prepare yourself by becoming aware of the roles emotions play in these conversations. Learn to get past the procrastination to take in the big picture and really listen.

Virtual short courses do not include materials or headsets.

PMP is a registered mark of the Project Management Institute, Inc.



Highlights:
  • Hidden costs associated with putting off challenging conversations
  • Prepare for and start challenging conversations
  • Deal with emotion surrounding challenging conversations
  • Steps to defuse tense and or emotional situations
  • Suggestions for dealing with various types of difficult people

Audience:

Project Management Professional (PMP) -certified project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members who want to continue to develop their skills and renew their PMP certification.


1. Hidden costs of avoiding challenging conversations

2. Beginning a Difficult Conversation

3. Dealing with Strong Emotion: Yours and Theirs

4. Dealing with Difficult People

5. Reprimanding or Firing an Employee

6. Managing the Real Conversations that Take Place During Every Interaction

7. Steering the Conversation to Maximize the Outcome

Find a class and register in three easy steps:
  • 1. Select Location:
  • 2. Select Date Range:
    to
  • 3. Select Class Type:
    • All Types
    • C Classroom
    • V Virtual Live
    • Cv In-Class Virtual
    • O Online
Virtual Live3/9/2018 3:00:00 PM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day200.002457375
Virtual Live6/8/2018 3:00:00 PM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day200.002457376
seek-warrow-w
  • 1
arrow-eseek-eitems per page1 - 2 of 2 items