Font size:

TSHOOT v2.0, a five-day ILT course, includes major updates and follows an updated blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added.


TARGET AUDIENCE:
Learners who aim to be network professionals and who have knowledge that is obtained from Cisco CCNA courses

COURSE OBJECTIVES:
Upon completing this course, the learner will be able to meet these overall objectives:Describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networksIsolate and fix the network issues that your company, SECHNIK Networking Ltd., is facingIsolate and fix the network issues that your customer, TINC Garbage Disposal Ltd., is facingIsolate and fix the network issues that your customer, PILE Forensic Accounting Ltd., is facingIsolate and fix the network issues that your customer, Bank of POLONA Ltd., is facingIsolate and fix the network issues that your customer, RADULKO Transport Ltd., is facing

COURSE OUTLINE:


Tools & Methodologies of Troubleshooting

  • Lesson 1: Describing Troubleshooting Methodologies
  • What Is Troubleshooting?
  • Diagnostic Principles
  • Troubleshooting Methods
  • Structured Network Troubleshooting
  • Common Troubleshooting Approaches
  • Top-Down Method
  • Bottom-Up Method
  • Divide-and-Conquer Method
  • Following the Traffic Path
  • Spot the Differences
  • Swapping Components
  • Case Study: Troubleshooting Approaches
  • Lesson 2: Using Troubleshooting Procedures
  • Network Troubleshooting Procedures
  • Defining the Problem
  • Gathering Information
  • Analyzing the Gathered Information
  • Proposing and Eliminating Potential Problem Causes
  • Proposing a Hypothesis
  • Testing and Verifying a Hypothesis
  • Solving and Documenting the Problem
  • Case Study: Troubleshooting Procedures
  • Lesson 3: Following Recommended Practices During Routine Network Maintenance
  • Common Maintenance Tasks
  • Troubleshooting as Part of Maintenance
  • Maintenance Planning
  • Change Control
  • Saving Configurations
  • Restoring Configurations
  • Archiving Configurations
  • Labeling Interfaces and Cables
  • Documentation
  • Implementing Time Services
  • Implementing Logging Services
  • Creating a Baseline
  • Communication
  • Summary
  • Lesson 4: Using Basic Cisco IOS Troubleshooting Tools
  • Layer 2 Switching Process
  • Layer 3 Routing Process
  • Filtering show Commands
  • Filtering show Command Output Using Regular Expressions
  • Redirecting show Command Output to a File
  • Basic Hardware Diagnostics
  • Debug Commands
  • Summary
  • Lesson 5: Using Specialized Troubleshooting Tools
  • Troubleshooting Tools
  • Categories of Troubleshooting Tools
  • Case Study: Syslog
  • Case Study: Troubleshooting with SPAN
  • Case Study: Troubleshooting with SNMP
  • Case Study: NetFlow
  • Introducing the Cisco IOS Embedded Event Manager
  • EEM Example: Logging when Configuration Mode Is Entered
  • EEM Example: Bring Up a Disabled Interface

Troubleshooting at SECHNIK Networking Ltd.

  • Lesson 1: Debrief of the First Troubleshooting at SECHNIK Networking Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 Unable to Access Data on the Server
  • Troubleshooting Trunks
  • Example of Troubleshooting Flow: PC2 Unable to Access the Internet
  • Troubleshooting NAT
  • Example of Troubleshooting Flow: PC3 Unable to Use SSH to Connect to the Server
  • Troubleshooting Interfaces
  • Example of Troubleshooting Flow: PC4 Unable to Access the Internet Through IPv6
  • Troubleshooting IPv6 Address Assignment on Clients
  • Lesson 2: Debrief of the Second Troubleshooting at SECHNIK Networking Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 Unable to Access the Internet Host
  • Troubleshooting Network Layer Connectivity
  • Example of Troubleshooting Flow: PC2 Cannot Use SSH to Connect to the Internal Server
  • TCP Handshake
  • Example of Troubleshooting Flow: PC4 Does Not Acquire an IP Address via DHCP After Port Security Is Implemented
  • Troubleshooting an Error-Disabled Port
  • Lesson 3: Debrief of the Third Troubleshooting at SECHNIK Networking Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 and PC2 Cannot Ping the Internet Host
  • Troubleshooting DHCP
  • Passive Interfaces with Different Routing Protocols
  • Example of Troubleshooting Flow: PC3 Cannot Connect to the Internet
  • IPv6 Review

Troubleshooting at TINC Garbage Disposal Ltd.

  • Lesson 1: Debrief of the First Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: GW2 Does Not Serve as the Backup to the Internet
  • Troubleshooting BGP Neighbor Relationships
  • Example of Troubleshooting Flow: PC1 and PC2 Do Not Have Internet Connectivity
  • Troubleshooting Port Security
  • Example of Troubleshooting Flow: Classroom PC2 Does Not Have Internet Connectivity
  • Troubleshooting VLANs
  • Troubleshooting a Native VLAN
  • Lesson 2: Debrief of the Second Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: GW1 Only Has OSPF Adjacency with GW2
  • Troubleshooting OSPF Adjacency
  • Example of Troubleshooting Flow: R2 Is Not Accessible Via SSH v2
  • Troubleshooting Management Access
  • Example of Troubleshooting Flow: Duplicate IP Addresses on Routers R1 and R2
  • Troubleshooting HSRP
  • Lesson 3: Debrief of the Third Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Sporadic Access to Internet
  • Troubleshooting Problems with Routing Sources
  • Example of Troubleshooting Flow: Multiple Masters in a VRRP Group
  • Troubleshooting VRRP
  • Example of Troubleshooting Flow: Nonfunctional EtherChannel
  • Troubleshooting EtherChannel
  • Lesson 4: Debrief of the Fourth Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Occasional Lack of Network Connectivity for PCs 1 and 2
  • Troubleshooting GLBP
  • Troubleshooting FHRPs
  • Example of Troubleshooting Flow: Sporadic Loss of Connectivity on PC4
  • DHCP Snooping
  • Cisco TAC
  • Example of Troubleshooting Flow: No SSH Connectivity to GW2 From PC4

Troubleshooting at PILE Forensic Accounting Ltd.

  • Lesson 1: Debrief of the First Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Branch Without Internet Connectivity
  • Troubleshooting EIGRP Adjacency
  • Example of Troubleshooting Flow: ISP2 Not Serving as a Backup
  • Summary
  • Lesson 2: Debrief of the Second Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC3 Unable to Remotely Access the Branch Router
  • Example of Troubleshooting Flow: No Internet Connectivity
  • BGP Filtering
  • BGP Transit Area
  • Troubleshooting BGP
  • Example of Troubleshooting Flow: HQ1 Does Not Synchronize with the Primary NTP Server
  • Troubleshooting NTP
  • Summary
  • Lesson 3: Debrief of the Third Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Connectivity Issue After Disaster
  • Disaster Recovery
  • Troubleshooting Inter-VLAN Routing
  • Example of Troubleshooting Flow: Connectivity Issue When Using Domain Names
  • Troubleshooting DNS
  • Remote Device Management Challenges
  • Summary
  • Lesson 4: Debrief of the Fourth Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: EIGRP Reconfiguration Issue
  • EIGRP Named Configuration
  • Troubleshooting the EIGRP Stub
  • Example of Troubleshooting Flow: Lack of Management Access
  • Providing the Default Route on Layer 2 and Multilayer Devices
  • Summary
  • Lesson 5: Debrief of the Fifth Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: Internet Access via Router HQ0 Does Not Work
  • Troubleshooting BGP Route Selection
  • Example of Troubleshooting Flow: PC3 Is Able to Use Telnet to Connect to Router BR
  • Securing the Management Plane
  • Summary

Troubleshooting at Bank of POLONA Ltd.

  • Lesso
Find a class and register in three easy steps:
  • 1. Select Location:
  • 2. Select Date Range:
    to
  • 3. Select Class Type:
    • All Types
    • C Classroom
    • V Virtual Live
    • Cv In-Class Virtual
    • O Online
FL Tampa2/12/2018 5:45:00 PM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>11 days3495.002267262
Virtual Live2/19/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3495.002269297
CA San Diego2/19/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days3495.002303648
Virtual Live4/23/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3495.002269299
OH Dublin4/23/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days3495.002303744
Virtual Live6/25/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3495.002269301
IN Carmel6/25/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days3495.002303753
FL Orlando7/23/2018 6:00:00 PM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>11 days3495.002268282
seek-warrow-w
  • 1
arrow-eseek-eitems per page1 - 8 of 8 items