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Description

IT service management is a core responsibility for the IT department. Changes, incidents, problems, and service releases need to be tracked and controlled in order to provide a robust and seamless IT service. In this course, you'll learn how to implement structured service management using Service Manager in System Center 2012 R2. This course is one of a series in the Skillsoft learning path that can be taken in preparation for the exam 70-247 - Configuring and Deploying a Private Cloud.

Learning Objectives
  • Start the course
  • Recognize the components of Service Manager
  • Plan a Service Manager deployment
  • Describe the Service Manager security functions
  • Recognize the requirements for Service Manager and install it
  • Recognize the process for upgrading an existing Service Manager infrastructure
  • Plan a Service Manager upgrade
  • Describe the Service Manager Change Management workflow functionality
  • Describe the Service Manager Release Management workflow functionality
  • Describe the Service Manager Incident Management workflow functionality
  • Describe the Service Manager Problem Management workflow functionality
  • Describe the Service Manager service request workflow functionality
  • Describe the Service Manager Knowledge Management workflow functionality
  • Configure service request, problem, incident, data retention, user roles, and database settings for Service Manager
  • Configure the Service Manager Active Directory connector
  • Configure the Service Manager Configuration Manager connector
  • Configure the Service Manager Operations Manager connector
  • Configure the Service Manager Orchestrator connector
  • Configure the Service Manager Virtual Machine Manager connector
  • Configure the Service Manager notification channels
  • Configure the Service Manager notification subscriptions
  • Configure the Service Manager notification templates
  • Configure the Service Manager self-service portal
  • Configure Service Manager
  • Audience

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