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Description

Make positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.



Objectives

Upon successful completion of this course, students will become knowledgeable in: • Develop Positive Assertiveness • Ensure Successful Change • Feelings: The Emotional Part of Assertiveness • Changing Your Behaviors • Expanding Your Assertiveness • Assertive Power Steps • Assertive Confrontation

Prerequisites

There are no prerequisites for this course.

Outline

Lesson 1: How to Develop Positive Assertiveness • Three Basic Behavior Styles • Can Behaviors Change? Lesson 2: Ensuring Successful Change • The Five Ps of Successful Change • Are You Using the Right Maps? • Self-Fulfilling Prophecy • Positive Mental Imagery • Programming Yourself for Success Lesson 3: Feelings: The Emotional Part of Assertiveness • The Emotions of Assertiveness • Choice and Win-Win Relationships • Talking About Feelings Lesson 4: Changing Your Behaviors • Choosing Assertive Words Carefully • Body-Language Signals • Stop Signs and Green Lights Lesson 5: Expanding Your Assertiveness • Four Assertive Styles • Sending Assertive Messages • Identify Styles to Enhance Communication Lesson 6: Assertive Power Steps • Four Steps to Assertive Communication • Step 1: Repeat the Question or Statement • Step 2: Command, Don't Ask • Step 3: Add Emotion • Step 4: Introduce Consequences Lesson 7: Assertive Confrontation • Defining the Problem • Five Tools for Successful Confrontation • Active Listening • Goals for the Present and Future • Give Yourself Credit for Success Appendix • Summary and Review • Follow-Up Practice Exercises

Cancellations:

Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.
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Virtual Live3/13/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264769
FL Miami3/13/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002263013
FL Fort Lauderdale4/10/2018 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.002263017
Virtual Live4/10/2018 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.002264773
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