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The course is used in the following curricula, certifications, specializations, and learning maps:CCNA Collaboration


TARGET AUDIENCE:
The primary target audiences for the course are:• Network administrators and network engineers• CCNA Collaboration candidates

COURSE OBJECTIVES:
Upon completing this course, students will be able to meet these objectives:- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications- Describe how to maintain a Cisco Unified Communications solution

Upon completing this course, students will be able to meet these objectives:- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications- Describe how to maintain a Cisco Unified Communications solution

Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Lab: Explore Administrator Interfaces
  • Lab: Explore End-User Interfaces

Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Lab: Explore Call Flows in Cisco Unified Communications Manager
  • Lab: Explore Call Flows in Cisco Unified Communications Manager Express

Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Lab: Implement End Users
  • Lab: Implement Endpoints

End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features
  • Lab: Enable Telephony Features
  • Lab: Enable Mobility Features

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service
  • Lab: Implement End Users and Voice Mailboxes
  • Lab: Enable Cisco Unified Communications Manager IM and Presence Service

Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System
  • Lab: Provide End-User Support
  • Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab: Monitor the System with Cisco Unified RTMT
  • Lab (Optional): (Optional) Back Up Cisco Unified Communications Manager
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Virtual Live2/12/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3595.002269316
KY Louisville2/12/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days3595.002305902
Virtual Live4/2/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3595.002269318
LA Metairie4/2/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days3595.002305991
Virtual Live6/4/2018 8:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>5 days3595.002269320
CO Aurora6/4/2018 8:00:00 AM<span class="course-type type-cv" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'HVILT')" onmouseout="clearHoverInfo()">Cv</span>5 days3595.002305947
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