Course Description
The course is used in the following curricula, certifications, specializations, and learning maps:CCNA Collaboration
COURSE OBJECTIVES:Upon completing this course, students will be able to meet these objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- Describe how to maintain a Cisco Unified Communications solution
Agenda
Upon completing this course, students will be able to meet these objectives:- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications- Describe how to maintain a Cisco Unified Communications solution
Cisco Unified Communications Solutions
- Understanding the Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
Administrator and End-User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
- Lab: Explore Administrator Interfaces
- Lab: Explore End-User Interfaces
Call Flows in Cisco Call Control Platforms
- Understanding Call Flows and Call Legs
- Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
- Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
- Lab: Explore Call Flows in Cisco Unified Communications Manager
- Lab: Explore Call Flows in Cisco Unified Communications Manager Express
Endpoint and End-User Administration
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
- Lab: Implement End Users
- Lab: Implement Endpoints
End User Telephony and Mobility Features
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
- Lab: Enable Telephony Features
- Lab: Enable Mobility Features
Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
- Understanding Cisco Unity Connection
- Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Understanding End User and Voice Mailbox Implementation Options
- Understanding Cisco Unified Communications Manager IM and Presence Service
- Enabling Cisco Unified Communications Manager IM and Presence Service
- Lab: Implement End Users and Voice Mailboxes
- Lab: Enable Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Solutions Maintenance
- Providing End-User Support
- Understanding Cisco Unified Communications Manager Reports
- Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Monitoring Voicemail in Cisco Unity Connection
- Understanding the Disaster Recovery System
- Lab: Provide End-User Support
- Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
- Lab: Monitor the System with Cisco Unified RTMT
- Lab (Optional): (Optional) Back Up Cisco Unified Communications Manager
Audience
The primary target audiences for the course are:
• Network administrators and network engineers
• CCNA Collaboration candidates