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  • calendar Image 6-12 Months
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Description

Quality service is the basis of great customer service.

In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the extra mile, and customer appreciation. These rules will make work more enjoyable for yourself and more effective for your business.

Benefits
  • Learn new techniques to improve customer service
  • Learn how to create business enhancing connections with customers
  • Learn the do's and don'ts for great telephone customer service
Session 1
  • Section A: Serving Customers, Helping People
    • Customer Service
    • Making Your Customers Feel Welcome
    • Asking and Listening
    • Giving Your Undivided Attention
    • Going the Extra Mile
    • Showing Appreciation
    • Golden Rule

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