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What is Lean?

Introduction to Lean

  • Definition of Lean IT
  • Historical development of Lean and Toyota Production System
  • 5 key Lean principles: customer value, value stream, flow, pull, and perfection
  • Study waste (muda), variability (mura), and overburden (muri)
  • Classification of Lean activities: value-add, necessary non-value-add, and non-value add
  • Utilizing the Deming circle for quality improvement
  • Discussing the key players: Shingo Prize

Lean IT Dimensions

Focusing on the Customer

  • Identifying the Voice of the Customer (VoC)
  • Considering types of customers and customer values
  • Reviewing the concept of Critical to Quality (CTQ)
  • Analyzing the VoC
  • Linking the VoC to CTQs
  • Identifying other sources of continuous improvement

Improving Existing Processes

  • Defining process and the basic processes in an organization
  • Utilizing goal, result, input, throughput, output, customer
  • Push and pull concepts
  • Definition of SIPOC mode
  • Value Stream Map
  • Importance of process metrics
  • Value improvement sources including heijunka and 5S

Enhancing Operational Performance

  • Improvement of performance to Deming circle
  • Key Performance Indicators
  • Time as an important factor within IT
  • Process Cycle Efficiency and Value Stream Mapping
  • Using skill and knowledge to ensure performance

Organization

  • Communication cascade and performance dialogue
  • Organizational requirements for Lean IT structuring
  • Speed of communication throughout the organization
  • The goal of management to empower employees
  • Kanban and other visual management boards

Behavior and Attitude

  • Types of Lean behavior
  • Traditional versus Lean management
  • Lean leadership: Go see, ask why, show respect
  • Making your lean transformation a long term success

Kaizen

  • Understanding the concept of Kaizen
  • Relating Kaizen to system, process and activity
  • Identifying Kaizen Events, Tools and Pitfalls
  • DMAIC: Define, Measure, Analyze, Improve and Control
  • Applying A3 to problem solving

Foundation Exam

Preparing for the exam

  • Gaining insight into the exam process
  • Applying proven tips for exam success
  • Practicing with sample test questions

Foundation Exam (Day 2)

  • Registration with APMG
  • Taking the Foundation Exam
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