It is commonly said that up to 90% of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within the organization. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course learners will learn how to plan and manage project communications.
Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam.
This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®. Learning Objectives
- Recognize how the processes of the Project Communications Management Knowledge Area interact with other processes during the management of a project
- Identify guidelines for planning an appropriate approach to project communications management
- Identify the types of information to be gathered in order to begin creating a communications management plan
- Perform a communications requirements analysis for a project, given a scenario
- Choose appropriate methods and technologies to achieve effective communication, given the needs of specific project stakeholders
- Identify the elements of the communication model
- Recognize examples of information contained in a communications management plan
- Identify project documents that may need to be updated as a result of creating the communications management plan
- Recognize the type of information the inputs to the Manage Communications process contribute to it
- Recognize how performance reporting is used as a method to manage communications
- Recognize examples of outputs of the Manage Communications process