Course Description
This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, i
COURSE OBJECTIVES:After completing this course, students will be able to:
Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Use the various applications, tools, and reports that are available in Cisco Unity Connection
Agenda
Introduction to IP Telephony
- Exploring IP Telephony
- Describing Deployment Models
- Understanding Advanced Multisite Features
Defining the Basic Configuration
- Logging In to Cisco Unified Communications Manager
- Examining Basic Server Configuration
- Describing Multilevel Administration
- Configuring DRS Backup and Restore Procedures
User Administration
- Understanding User Configuration
- Using the User Web Pages
Exploring Phone Registration and Cisco Unified IP Phones
- Configuring System Parameters
- Supporting Cisco Unified IP Phones
- Exploring Phone Registration and IP Phone Communications
- Utilizing the Bulk Administration Tool (BAT)
Basic Route Plan Configuration
- Implementing Dial Plan Connectivity
- Creating Route Plans
Route Filters and Digit Manipulation
- Configuring Translation Patterns and Route Filters
- Implementing Digit Manipulation
Class of Control
- Defining Class of Control
- Using Class of Control Features
Understanding Media Resources
- Defining Media Resources
- Exploring Media Resource Management
Features and Services
- Describing Basic Features
- Exploring Hunt Groups
- Describing Phone Services
Introduction to Cisco Unity Connection
- Overview of Cisco Unity Connection
- Navigating Cisco Unity Connection
- Understanding Call Handlers, Users, and Call Flow
Configuration of Users and Contacts
- Explaining Users and Contacts
- Managing Multiple Users
Implementation of Features
- Implementing the Dial Plan
- Understanding User Features
- Accessing Voice Messaging and User Features
Use of Cisco Unity Connection Applications, Tools and Reports
- Designing an Audiotext Application
- Using Cisco Unity Connection Tools and Reports
- Using the DRS
ACUCM v10.x Lab Outline
- Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
- Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
- Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
- Lab 3. Managing User Accounts in Cisco Unified Communications Manager
- Lab 4: Implementing IP Phones
- Lab 5: Implementing PSTN Gateways
- Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
- Lab 7: Implementing Digit Manipulation
- Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
- Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
- Lab 10: Implementing Media Resources
- Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager
AUC v10.x Lab Outline
- Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
- Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
- Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
- Lab 3: Verifying Cisco Unity Connection Default Services
- Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Lab 5: Implementing Unity Connection Voice Mailboxes
- Lab 6: Unity Connection User Features
- Lab 7: Implementing the Unity Connection Dial Plan
- Lab 8: Understanding User Features
- Lab 9: Using Cisco Unity Connection Tools and Reports
Audience
The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments.