Course Description
How To Handle Emotionally Charged Situations In The Workplace
11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET
Few skills are more important to your career than your
ability to stand strong and be calm under pressure, stress, chaos, and
conflict.
Do you ever find yourself knee-deep in an emotionally
charged situation that you don’t know how to handle? Ever regret your response?
You’re not alone!
The truth is, handling emotionally charged situations at
work requires a specific set of skills that most of us have never had the
opportunity to learn.
If you don’t possess the tools and techniques you need to
manage confrontation, anger, and emotional tension, you’re bound to feel
frustrated, anxious, and even stressed whenever these situations arise.
How you handle emotions at work speaks volumes about you.
Don’t risk saying the wrong thing!
This powerful hour of training is packed with essential
how-tos you need to identify and disarm emotionally charged situations in the
early stages — before tensions escalate out of control.
You’ll discover how to hold your own in any situation and
how to turn conflict into an opportunity to build stronger, more positive
working relationships.
And that’s just for starters! You’ll also get tips for
staying in control when tears threaten, and you’ll learn strategies for
shutting down the “pressure cooker” tactics of others. You’ll be amazed by just
how easy it is to tame unproductive emotions and build cooperation once you’ve
mastered these new techniques.
Don’t wait any longer to put an end to the anxiety and
frustration that unchecked emotions bring to your life. Enroll today.
Agenda
WORKSHOP AGENDA
Program time: 3 hours each day (6 hours total)
DAY 1
Session 1: Achieving Emotional Balance
The importance of embracing your emotions, while staying in control of your responses
6 traits of an emotionally balanced individual
How emotions catch you off guard and play into your patterned approach to situations; and how to change old habits
Steps for maintaining emotional control by choosing how you respond when you feel afraid, anxious, angry
Session 2: Using Self-Awareness and Empathy to Tackle Conflict in its Early Stages
How to become more conscious of your emotional triggers so you can choose your reactions
3 parts of empathic communication and how they help you show others that you understand
Important interpersonal skills for strengthening relationships and to use in emotionally charged situations
De-escalate conflict by using a consistent, planned method
Session 3: Controlling Your Reactions
React to stressful situations better by understanding which things you can control and which things you can’t
How to effectively communicate and get people to respond during intense or urgent situations
Techniques for responding constructively to criticism
DAY 2
Session 1: Tactful Communication for Difficult Situations or People
Communication techniques to fall back on when facing a difficult conversation
Tools to help you work through disagreements or misunderstandings
How to reword what you’re saying so you don’t make things worse when dealing with difficult people
Tactics to say “no,” deliver bad news or give constructive feedback with fewer negative effects
Techniques for calming an angry person so they’ll be receptive to your words
Session 2: Assessing and Resolving Conflicts
5 basic causes of conflict and how they affect the approach you use
Positive, constructive techniques that will help you gain cooperation
Questions to ask to help you get all the facts and build rapport as you deal with conflict
Tactics to use when you’re caught in the middle of other people’s conflicts
Ways to prevent people from getting defensive
Session 3: Using Social Awareness and Communication Flexibility to Strengthen Relationships
Top people skills needed to survive in the workplace
4 different communication styles and the need to adjust to the other person’s communication preferences
Valuable communication tactics that will strengthen your relationships
Comments
Cancelation Policy: If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.