Course Description
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
By the end of this workshop, you should be able to:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages
Agenda
Course Core Competencies:
Module 1: The Big Picture
Topic A: What is Communication?
Topic B: How Do We Communicate?
Topic C: Other Factors in Communication
Module 2: Understanding Communication Barriers
Topic A: An Overview of Common Barriers
Topic B: Language Barriers
Topic C: Cultural Barriers
Topic D: Differences in Time and Place
Module 3: Paraverbal Communication Skills
Topic A: The Power of Pitch
Topic B: The Truth about Tone
Topic C: The Strength of Speed
Module 4: Non-Verbal Communication
Topic A: Understanding the Mehrabian Study
Topic B: All About Body Language
Topic C: Interpreting Gestures
Module 5: Speaking Like a Star
Topic A: S = Situation
Topic B: T = Task
Topic C: A = Action
Topic D: R = Result
Topic E: Summary
Module 6: Listening Skills
Topic A: Seven Ways to Listen Better Today
Topic B: Understanding Active Listening
Topic C: Sending Good Signals to Others
Module 7: Asking Good Questions
Topic A: Open Questions
Topic B: Closed Questions
Topic C: Probing Question
Module 8: Appreciative Inquiry
Topic A: The Purpose of AI
Topic B: The Four Stages
Topic C: Examples and Case Studies
Module 9: Mastering the Art of Conversation
Topic A: Level One: Discussing General Topics
Topic B: Level Two: Sharing Ideas and Perspectives
Topic C: Level Three: Sharing Personal Experiences
Topic D: Our Top Networking Tips
Module 10: Advanced Communication Skills
Topic A: Understanding Precipitating Factors
Topic B: Establishing Common Ground
Topic C: Using “I” Messages