Course Description
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
Here are our learning objectives:
Define coaching, mentoring and the GROW model.
Identify and set appropriate goals using the SMART technique of goal setting.
Identify the steps necessary in defining the current state or reality of your employee’s situation.
Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
Identify the benefits of building and fostering trust with your employee.
Identify the steps in giving effective feedback while maintaining trust.
Identify and overcoming common obstacles to the growth and development of your employee.
Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.
Agenda
Course Core Competencies:
Module 1: Defining Coaching and Mentoring
Topic A: What is Coaching?
Topic B: What is Mentoring?
Topic C: Introducing the G.R.O.W. Model
Module 2: Setting Goals
Topic A: Goals in the Context of GROW
Topic B: Identifying Appropriate Goal Areas
Topic C: Setting SMART Goals
Module 3: Understanding the Realities
Topic A: Getting a Picture of Where You Are
Topic B: Identifying Obstacles
Topic C: Structuring a Plan
Module 4: Developing Options
Topic A: Identifying Paths
Topic B: Choosing Your Final Approach
Topic C: Structuring a Plan
Module 5: Wrapping it All Up
Topic A: Creating the Final Plan
Topic B: Identifying the First Step
Topic C: Getting Motivated
Module 6: The Importance of Trust
Topic A: What is Trust?
Topic B: Trust and Coaching
Topic C: Building Trust
Module 7: Providing Feedback
Topic A: The Feedback Sandwich
Topic B: Providing Constructive Criticism
Topic C: Encouraging Growth and Development
Module 8: Overcoming Roadblock
Topic A: Common Obstacles
Topic B: Re-evaluating Goals
Topic C: Focusing on Progress
Module 9: Reaching the End
Topic A: How to Know When You’ve Achieved Success
Topic B: Transitioning the Coachee
Topic C: Wrapping it All Up
Module 10: How Mentoring Differs from Coaching
Topic A: The Basic Differences
Topic B: Blending the Two Models
Topic C: Adapting the GROW Model for Mentoring
Topic D: Focusing on the Relationship