Course Description
The following is the course description for the Administrative Office Procedures Course:
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.
You Will:
Organize a binder.
Develop procedures.
Prepare checklists.
Understand succession planning.
Collect the correct tools.
Agenda
Course Core Competencies:
Module 1: Why Your Office Needs Administrative Procedures
Topic A: Business Continuity
Topic B: Succession Planning
Topic C: Internal and External Audit Requirements
Topic D: Recovery Planning
Module 2: Gathering the Right Tools
Topic A: Binder
Topic B: Section Divider
Topic C: Sheet Protectors
Topic D: Cover to Cover Binders
Module 3: Identifying Procedures to Include
Topic A: Tracking Tasks for Some Days
Topic B: Reach Out to Other Employees for Feedback/Ideas
Topic C: Write Down Daily Tasks
Topic D: Keep Track Using a Spreadsheet
Module 4: Top Five Procedures to Record
Topic A: Use a Template to Stay Consistent from Track to Track
Topic B: Be as Detailed as Possible
Topic C: Use Bullet Points Instead of Paragraphs
Topic D: Someone to Execute the Procedure
Module 5: What to Include in Your Binder (I)
Topic A: Phone Etiquette
Topic B: Business Writing
Topic C: Effective Time Management
Topic D: Creating Meeting Arrangements
Module 6: What to Include in Your Binder (II)
Topic A: on Absences
Topic B: Breaks
Topic C: Salaries
Topic D: Benefits
Module 7: Organizing Your Binder
Topic A: Create a Table of Contents
Topic B: List Each Section (e.g. Accounting)
Topic C: List Procedures in that Section
Topic D: Keep Binder Updated with any New Changes
Module 8: What Not to Include in the Procedure Guide
Topic A: Passwords
Topic B: Identify Other Confidential Information Via Your Employer
Topic C: Store Information in a Separate Folder Outside of the Guide
Topic D: Find a Secure Location to Store
Module 9: Share Office Procedure Guide
Topic A: Give Guide to Boss/Executive to Review
Topic B: Inform Office Personnel of Procedure Guide
Topic C: Place Guide in a Visible Area
Topic D: Allow Office Personnel to Express Improvements/Updates if Needed
Module 10: Successfully Executing the Guide
Topic A: Create a One Hour Meeting/Seminar for Employees
Topic B: Stay Consistent with Procedures
Topic C: Make Employees Aware of any Updated Changes
Topic D: Keep Open to Improvements