Course Description
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
The following is the course description for the Administrative Support Course:
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
You Will:
Getting Organized
Manage their time more effectively
Prioritize their time so they can get it all done
Complete Special Tasks
Verbal Communication Skills
Non-Verbal Communication Skills
Empowering Yourself
Deal better with their managers
Taking Care of Yourself is a priority
Agenda
Course Core Competencies:
Module 1: Getting Organized (I)
Topic A: Dealing with Email
Topic B: Managing Electronic Files
Topic C: Keeping Track of the Paper Trail
Topic D: Making the Most of Voice Mail
Module 2: Getting Organized (II)
Topic A: Keeping Your Workspace Organized
Topic B: Using a To-Do Book
Topic C: The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 3: Managing Time
Topic A: Managing Your Time
Topic B: Keeping Others on Track
Topic C: Maintaining Schedules
Module 4: Getting It All Done On Time
Topic A: Prioritizing
Topic B: The Secret to Staying on Track
Topic C: Goal Setting
Module 5: Special Tasks
Topic A: Planning Small Meetings
Topic B: Planning Large Meetings
Topic C: Organizing Travel
Module 6: Verbal Communication Skills
Topic A: Listening and Hearing: They Aren’t the Same
Topic B: Asking Questions
Topic C: Communicating with Power
Module 7: Non-Verbal Communication Skills
Topic A: Body Language
Topic B: The Signals You Send to Others
Topic C: It’s Not What You Say, It’s How You Say It
Module 8: Empowering Yourself
Topic A: Being Assertive
Topic B: Resolving Conflict
Topic C: Building Consensus
Topic D: Making Decisions
Module 9: The Team of Two
Topic A: Working with Your Manager
Topic B: Influencing Skills
Topic C: What to Do in Sticky Situations
Module 10: Taking Care of Yourself
Topic A: Ergonomics
Topic B: Stress Management
Topic C: Dealing with a Heavy Workload