Microsoft Dynamics® CRM 2011 Installation and Deployment Training Course


Microsoft Official Curriculum Course Number: 80296
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The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, and more.

After completing this course, students will be able to:
- Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
- Identify the hardware and software requirements for each component of a Microsoft Dynamics CRM implementation.
- Install Microsoft Dynamics CRM Server.
- Install Microsoft Dynamics CRM Reporting Extensions.
- Install and configure the Microsoft Dynamics CRM E-mail Router.
- Describe the deployment methods for installing Microsoft Dynamics CRM for Outlook.
- Configure Claims-based authentication and Internet-facing deployment.
- Upgrade to Microsoft Dynamics CRM 2011.
- Manage Microsoft Dynamics CRM organizations using the Deployment Manager.
- Describe the high availability options for Microsoft Dynamics CRM 2011.
Lesson 1: Microsoft Dynamics CRM Components  
  • Microsoft Dynamics CRM Components 
  • Microsoft Dynamics CRM Server 
  • Microsoft Dynamics CRM for Office Outlook 
  • Microsoft Dynamics CRM E-mail Router 
  • Microsoft SQL Server 2008 
  • Microsoft Dynamics CRM Reporting Extensions 
  • Microsoft Dynamics CRM Language Packs 
  • Microsoft SharePoint 
  • Internet Information Services 
  • Active Directory 
  • Internet Facing Deployment and Active Directory Federation Services
Lesson 2: Planning the Installation  
  • Planning the Microsoft Dynamics CRM Deployment 
  • Privileges for the Installation User 
  • Supported Server Technologies 
  • Hardware Requirements 
  • Software Requirements 
  • Active Directory and Microsoft Dynamics CRM 2011 
  • Securing Network Traffic 
  • Microsoft Dynamics CRM Offerings 
  • Microsoft Dynamics CRM 2011 Licensing Model
Lesson 3: Microsoft Dynamics CRM Server Installation  
  • Microsoft Dynamics CRM Server Architecture 
  • Components Installed During Server Setup 
  • Microsoft Dynamics CRM Website 
  • Required Installation Rights for Microsoft Dynamics CRM Server 
  • Install Microsoft Dynamics CRM 2011 Server 
  • Installation Troubleshooting 
  • Post-Installation Tasks 
  • Install Microsoft Dynamics CRM using the Command Line 
  • Sample Data 
  • Lab : Install Microsoft Dynamics CRM 2011 Server 
  • Lab : Load Sample Data
Lesson 4: Microsoft Dynamics CRM 2011 Reporting Extensions 
  • Microsoft Dynamics CRM 2011 Reporting Overview 
  • Microsoft Dynamics CRM Reporting Extensions 
  • Installing Microsoft Dynamics CRM Reporting Extensions 
  • Microsoft Dynamics CRM Reporting Authoring Extension 
  • Lab : Install Reporting Extensions
Lesson 5: Installing and Deploying the E-mail Router  
  • Understanding the E-mail Router 
  • Install the E-mail Router and Rule Deployment Wizard 
  • Configure the E-mail Router 
  • Set Up a Forward Mailbox 
  • Deploy Inbox Rules 
  • Approve E-mail Addresses 
  • Install the E-mail Router on Multiple Computers 
  • Troubleshooting 
  • Discussion - E-mail Router 
  • Lab : Install the E-mail Router 
  • Lab : Configure the E-mail Router
Lesson 6: Microsoft Dynamics CRM for Microsoft Office Outlook  
  • Microsoft Dynamics CRM for Outlook Overview 
  • Installation Requirements 
  • Deployment Methods 
  • Install Microsoft Dynamics CRM for Outlook 
  • Configure Microsoft Dynamics CRM for Outlook 
  • Configure User E-mail Settings 
  • Installing Microsoft Dynamics CRM for Outlook using the Command Line 
  • Using Microsoft Dynamics CRM for Outlook with Offline Capability 
  • Lab : Install Microsoft Dynamics CRM for Outlook 
  • Lab : Offline Capability
Lesson 7: Configure an Internet Facing Deployment  
  • Overview of Claims-Based Authentication 
  • General Requirements 
  • Certificates 
  • Install Active Directory Federation Services 2.0 
  • Configure AD FS 2.0 
  • Configure Claims-Based Authentication 
  • Configure Internet-Facing Deployment
Lesson 8: Upgrading to Microsoft Dynamics CRM 2011  
  • Upgrade Considerations 
  • Upgrade Process Phases 
  • Phase 1 - Prepare to Upgrade 
  • Phase 2 - Establish the Test Environment 
  • Phase 3 - Upgrade and Validate the Test Environment 
  • Phase 4 - Upgrade and Validate the Production Deployment 
  • Perform an In-place Upgrade of Microsoft Dynamics CRM 4.0 Server 
  • Perform a Migration Upgrade of Microsoft Dynamics CRM 4.0 Server 
  • Perform a Connect to Existing Deployment Upgrade of Microsoft Dynamics CRM 4.0 Server 
  • Upgrading the Microsoft Dynamics CRM 4.0 E-mail Router 
  • Planning the Upgrade of Microsoft Dynamics CRM 4.0 for Outlook 
  • Upgrading Microsoft Dynamics CRM 4.0 for Outlook
Lesson 9: Microsoft Dynamics CRM Deployment Manager  
  • Redeploying Microsoft Dynamics CRM 
  • Deployment Administrators 
  • Create a New Organization 
  • Manage Existing Organizations 
  • Importing Organizations 
  • Manage Servers 
  • Configure Access from the Internet 
  • Update Web Addresses 
  • View License Information 
  • Upgrade the Microsoft Dynamics CRM Edition 
  • Lab : Duplicate Adventure Works Cycles Organization
Lesson 10: High Availability Options  
  • Install Microsoft Dynamics CRM Server on Multiple Computers 
  • Network Load Balancing 
  • Clustering Microsoft SQL Server 
  • High-availability Options for Other Supporting Components

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