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In this three-part, lecture-only course, you will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Professional (CTP+) certification exam. The CompTIA CTP+ certification is the largest vendor-neutral convergence certification program and represents the collaborative efforts of leading industry manufacturers worldwide, including Avaya, Inter-Tel, and Toshiba. Using CompTIA Approved Quality Curriculum (CAQC) official CTP+ courseware, our certified instructors will help you learn the vendor-independent networking skills and concepts necessary for entry-level IT and telecommunications professionals. To ensure that you're exam-ready, this course includes: Official CTP+ Study Guide Official CTP+ online assessments Voucher for the CN0-201 CTP+ exam Our classes are taught using CompTIA Authorized Quality Curriculum (CAQC) training materials.

Part 1: Data Networking

1. Introduction to Data Networking

  • Networks Defined
  • Bluetooth and Radio Frequency Identification (RFID)
  • Networking Models and Evolution
  • Next-Generation Technologies
  • Network Topologies
  • Network Operating Systems
  • Microsoft Windows Servers
  • UNIX
  • Novell Netware
  • Operating System Error Logs
  • Embedded Operating Systems
  • Case Study

2. Networking Protocols

  • Basics of Networking Protocols
  • OSI Reference Model
  • Major Networking Protocols
  • TCP/IP
  • NetBIOS and NetBEUI
  • Protocols and the NIC
  • Choosing and Combining Protocols
  • Case Study

3. LANs and WANs

  • Basics of Local Area Networks (LANs) and Wide Area Networks (WANs)
  • LANs
  • WANs
  • Common Network Components
  • Common Peripheral Ports
  • Transmission Media
  • Transmission Types
  • IEEE LAN Standards
  • WAN Standards
  • T-Carrier System
  • E-Carrier System
  • Wireless Network Technologies
  • Wireless Standards
  • Wireless Security
  • Attaching a WAP to a Wired Network
  • Case Study

4. TCP/IP Suite and Internet Addressing

  • A TCP/IP Refresher
  • Internet Architecture
  • Request for Comments (RFCs)
  • Internet Protocols
  • Demultiplexing
  • Introduction to Routing
  • Routing Protocols
  • Port Numbers
  • Internet Addressing
  • Internet Address Classes
  • IP Addressing Rules
  • Private IP Addressing
  • Subnetworks
  • Customer Subnet Masks
  • IP Address Conservation
  • Normal TCP/IP Desktop Configurations
  • Internet Protocol version 6 (IPv6) Addressing Essentials
  • Case Study

5. TCP/IP Troubleshooting

  • TCP/IP Troubleshooting Tools
  • Useful Network Files
  • Internet Control Message Protocol (ICMP)
  • General Network Commands
  • Maximum Transmission Unit (MTU)
  • Name and Address Commands
  • Network Analyzers
  • Troubleshooting Considerations
  • Planning Data Networks
  • Case Study

Part 2: Telephony Networking

1. Telephony Essentials

  • Telephony Basics
  • Industry Standards and Protocols
  • The Central Office
  • CO Connections
  • Trunks and Signaling
  • Digital Trunks and the Digital Signal Hierarchy
  • Synchronous Optical Network (SONET) and Synchronous Digital Hierarchy (SDH)
  • The Primary Reference Source
  • Cabling and Wiring
  • Call-Processing Steps
  • Case Study

2. Investigating the Local Loop

  • Inside the Demarcation Point
  • Signaling Types
  • RJ-11 Connectors and Wiring
  • RJ-12 Connectors and Wiring
  • BT-431A and BT-631A Connectors and Wiring
  • Case Study

3. Infrastructure Issues and Standards

  • Common Telephony Issues
  • Network Equipment Building System
  • Standards Bodies
  • Proper Cabling Procedures
  • Securing Equipment
  • Case Study

4. Troubleshooting

  • Terms and Tools
  • Troubleshooting Analog Lines
  • Troubleshooting Digital Lines
  • Case Study

5. Analog and Digital Signaling

  • Signaling Categories
  • In-Band and Out-of-Band Signaling
  • Analog Signaling
  • Digital Signaling
  • Private Integrated Service Network (PISN)
  • Signaling System Seven (SS7)
  • Computer-Telephone Integration
  • Case Study

Part 3: Convergence Technology

1. Convergence Industry Standards and Protocols

  • Convergence Defined
  • Common VoIP Protocols
  • Governing Organizations in Convergence Technologies
  • Institute of Electrical and Electronics Engineers (IEEE)
  • International Telecommunication Union (ITU)
  • VoIP and Interoperability
  • Internet Engineering Task Force (IETF)
  • Electronic Industries Alliance (EIA)
  • Telecommunications Industry Association (TIA)
  • American National Standards Institute (ANSI)
  • Telcordia (Formerly Bellcore)
  • The OSI/RM and Convergence Protocols
  • Case Study

2. Enabling Voice over IP (VoIP)

  • Investigating VoIP
  • Investigating Gatekeepers and Gateways
  • Troubleshooting VoIP
  • Large Data Frames and Delay Budgets
  • Quality of Service (QoS) Issues
  • Voice Compression and Decompression
  • Comparing and Contrasting Transmission Media
  • Bandwidth Limitations for Voice Traffic
  • VoIP Software and Hardware
  • Case Study

3. Network Convergence

  • Characteristics of Convergent Networks
  • Circuit-Based vs. Convergence Calling
  • Selecting Codecs
  • Convergence Signaling Protocols
  • H-Series Protocols
  • Session Initiation Protocol (SIP)
  • Media Gateway Control Protocol (MGCP)
  • Network Call Signaling (NCS)
  • Bandwidth Concerns
  • VoIP Service Providers
  • VoIP and Firewalls
  • Planning a Convergent Network
  • Case Study

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