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ITIL

ITIL Training Classes and Seminars

TrainUp.com connects you to ITIL training courses from 29 training providers, including SkillSoft, New Horizons, and Pink Elephant. Browse instructor-led and virtual ITIL training seminars along with a variety of self-paced classes. TrainUp.com offers 0 online e-learning ITIL training courses, available either online or recorded webinars. TrainUp.com also offers the ability to request in-house or onsite ITIL training courses or train-the-trainer curriculum programs.

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ITIL Training Courses and Seminars

TrainUp.com connects you to ITIL training courses from 29 training providers, including SkillSoft, New Horizons, and Pink Elephant. Browse instructor-led and virtual ITIL training seminars along with a variety of self-paced classes. TrainUp.com offers 0 online e-learning ITIL training courses, available either online or recorded webinars. TrainUp.com also offers the ability to request in-house or onsite ITIL training courses or train-the-trainer curriculum programs.

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(79 Courses)
Live(79)
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online(176)
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ITIL® Foundation
ITIL Foundation
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# of Event(s)
83
x
view all dates and locations.
# of Event(s)
83 EVENTS
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Duration
3 days
Duration
3 days
Price: $2495 img VIEW DETAILS

Microservices Adoption Workshop
Microservices Adoption Workshop
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# of Event(s)
8
x
view all dates and locations.
# of Event(s)
8 EVENTS
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Service Transition
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# of Event(s)
42
x
view all dates and locations.
# of Event(s)
42 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

ITIL® Intermediate Capabilities: Operational Support and Analysis
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# of Event(s)
41
x
view all dates and locations.
# of Event(s)
41 EVENTS
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS

ITIL® Intermediate Capabilities: Release Control & Validation
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# of Event(s)
41
x
view all dates and locations.
# of Event(s)
41 EVENTS
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS

ITIL® Intermediate Capabilities: Service Offerings & Agreements
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# of Event(s)
41
x
view all dates and locations.
# of Event(s)
41 EVENTS
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Continual Service Improvement
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# of Event(s)
82
x
view all dates and locations.
# of Event(s)
82 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Service Operations
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# of Event(s)
41
x
view all dates and locations.
# of Event(s)
41 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Service Strategy
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# of Event(s)
41
x
view all dates and locations.
# of Event(s)
41 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

ITIL® Expert: Managing Across the Lifecycle (MALC)
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# of Event(s)
82
x
view all dates and locations.
# of Event(s)
82 EVENTS
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Duration
5 days
Duration
5 days
Price: $3870 img VIEW DETAILS

ITIL® Intermediate Capabilities: Planning Protection & Optimization
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# of Event(s)
82
x
view all dates and locations.
# of Event(s)
82 EVENTS
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Duration
5 days
Duration
5 days
Price: $3095 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Service Design
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# of Event(s)
82
x
view all dates and locations.
# of Event(s)
82 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

Configuration Management with Puppet (DO405)
You Will Learn How To Write Puppet manifests that utilize a variety of Puppet DSL resources. De
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# of Event(s)
66
x
view all dates and locations.
# of Event(s)
66 EVENTS
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Duration
5 days
Duration
5 days
Price: $3400 img VIEW DETAILS

Adopting DevOps in an ITIL Environment
This course is intended to help clients with existing ITIL adoption that are also considering or are...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
2 days
Duration
2 days
Price: $1795 img VIEW DETAILS

Governance of Enterprise IT (CGEIT) Exam Preparation

Governance of Enterprise IT (CGEIT) Exam Preparation
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# of Event(s)
69
x
view all dates and locations.
# of Event(s)
69 EVENTS
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Duration
4 days
Duration
4 days
Price: $2990 img VIEW DETAILS

ITIL® 2011 Awareness
The ITIL® Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL®. Participants will learn the principles, core elements and benefits of the Service Lifecycle approach....
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# of Event(s)
84
x
view all dates and locations.
# of Event(s)
84 EVENTS
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Duration
1 day
Duration
1 day
Price: $665 img VIEW DETAILS

ITIL v3 Foundation Exam Preparation Boot Camp
ITIL v3 Foundation Exam Preparation Boot Camp
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
4 days
Duration
4 days
Price: $1495 img VIEW DETAILS

Introduction to Using Puppet
Introduction to Using Puppet
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# of Event(s)
8
x
view all dates and locations.
# of Event(s)
8 EVENTS
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

Achieving ITIL® Practitioner Certification
Introduction to ITIL Practitioner A structured implementation approach Key elements of ITIL Prac
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# of Event(s)
70
x
view all dates and locations.
# of Event(s)
70 EVENTS
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

ITIL® Practitioner
This highly practical course is designed to show you how to implement service improvements based around ITIL's philosophy of "Adopt and adapt." In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam i...
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# of Event(s)
5
x
view all dates and locations.
# of Event(s)
5 EVENTS
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Duration
2 days
Duration
2 days
Price: $2395 img VIEW DETAILS

ITIL® Foundation 2011 Edition
Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle....
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# of Event(s)
909
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view all dates and locations.
# of Event(s)
909 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

Prince2 Foundation Certification
The PRINCE2? Foundation will provide participants with a fundamental understanding of the PRINCE2? p...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
3 days
Duration
3 days
Price: $2095 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Continual Service Improvement (2011 Edition)
1 - COURSE INTRODUCTION 2 - CSI INTRODUCTION 3 - CSI PRINCIPLES 4 - CSI PROCESS (SEVEN-STEP IMP
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

ITIL® Intermediate Lifecycle: Service Design (2011 Edition)
1 - COURSE INTRODUCTION 2 - SERVICE DESIGN INTRODUCTION 3 - ORGANIZING FOR SERVICE DESIGN 4 - S
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
4 days
Duration
4 days
Price: $2595 img VIEW DETAILS

ITIL® Practitioner Certification (2016 Edition)
The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge....
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# of Event(s)
207
x
view all dates and locations.
# of Event(s)
207 EVENTS
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Duration
2 days
Duration
2 days
Price: $1950 img VIEW DETAILS

Business Value Analysis
Business Value Analysis (ICP-BVA)
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# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
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Duration
3 days
Duration
3 days
Price: $1495 img VIEW DETAILS

ITIL Service Operation
ITIL Service Operation
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Service Offerings and Agreements

ITIL Service Offerings and Agreements
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
5 days
Duration
5 days
Price: $2295 img VIEW DETAILS

ITIL Service Strategy

ITIL Service Strategy
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Release, Control & Validation

ITIL Release, Control & Validation
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
5 days
Duration
5 days
Price: $2295 img VIEW DETAILS

ITIL Continual Service Improvement
ITIL Continual Service Improvement
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Service Design Lifecycle

ITIL Service Design Lifecycle
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Planning, Protection & Optimization
ITIL Planning, Protection & Optimization
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
5 days
Duration
5 days
Price: $2295 img VIEW DETAILS

ITIL® Foundation Certification (2011 Lifecycle Edition)
In this course, students will acquire the essential skills and information necessary to lead and man...
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# of Event(s)
10
x
view all dates and locations.
# of Event(s)
10 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL® Service Lifecycle: Continual Service Improvement
ITIL« Service Lifecycle: Continual Service Improvement
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# of Event(s)
13
x
view all dates and locations.
# of Event(s)
13 EVENTS
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Duration
3 days
Duration
3 days
Price: $2995 img VIEW DETAILS

ITIL® Service Lifecycle: Service Operation
ITIL« Service Lifecycle: Service Operation
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# of Event(s)
17
x
view all dates and locations.
# of Event(s)
17 EVENTS
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Duration
3 days
Duration
3 days
Price: $2995 img VIEW DETAILS

ITIL® Service Lifecycle: Service Strategy
ITIL« Service Lifecycle: Service Strategy
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# of Event(s)
15
x
view all dates and locations.
# of Event(s)
15 EVENTS
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Duration
3 days
Duration
3 days
Price: $2995 img VIEW DETAILS

HDI Support Center Analyst
Help desk professionals and support center analysts provide front-line support and act as the primar...
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# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
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Duration
2 days
Duration
2 days
Price: $1495 img VIEW DETAILS

Achieving ITIL® Foundation Certification
Service Management as a Practice Concepts of IT service management The efficient development of new...
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# of Event(s)
423
x
view all dates and locations.
# of Event(s)
423 EVENTS
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Duration
3 days
Duration
3 days
Price: $1950 img VIEW DETAILS

ITIL® Service Capability: Release, Control, and Validation
ITIL« Service Capability: Release, Control and Validation
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# of Event(s)
9
x
view all dates and locations.
# of Event(s)
9 EVENTS
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Duration
5 days
Duration
5 days
Price: $3495 img VIEW DETAILS

ITIL® Service Capability: Service Offerings and Agreements
ITIL« Service Capability: Service Offerings and Agreements
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# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
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Duration
5 days
Duration
5 days
Price: $3295 img VIEW DETAILS

ITIL® Service Lifecycle: Service Design
ITIL« Service Lifecycle: Service Design
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# of Event(s)
7
x
view all dates and locations.
# of Event(s)
7 EVENTS
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Duration
3 days
Duration
3 days
Price: $2995 img VIEW DETAILS

ITIL® Service Lifecycle: Service Transition
ITIL« Service Lifecycle: Service Transition
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# of Event(s)
11
x
view all dates and locations.
# of Event(s)
11 EVENTS
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Intermediate Qualification: Continual Service Improvement
ITIL® Intermediate: Continual Service Improvement
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# of Event(s)
94
x
view all dates and locations.
# of Event(s)
94 EVENTS
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Managing Across the Lifecycle (MALC) Qualification
ITIL® Managing Across the Lifecycle Qualification
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# of Event(s)
82
x
view all dates and locations.
# of Event(s)
82 EVENTS
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Operational Support and Analysis
ITIL® Intermediate: Operational Support and Analysis
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# of Event(s)
70
x
view all dates and locations.
# of Event(s)
70 EVENTS
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Planning, Protection and Optimization
ITIL® Intermediate: Planning, Protection and Optimization
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# of Event(s)
59
x
view all dates and locations.
# of Event(s)
59 EVENTS
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Release, Control and Validation
ITIL® Intermediate: Release, Control and Validation
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# of Event(s)
47
x
view all dates and locations.
# of Event(s)
47 EVENTS
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Design
ITIL® Intermediate: Service Design
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# of Event(s)
78
x
view all dates and locations.
# of Event(s)
78 EVENTS
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Offerings and Agreements
ITIL® Intermediate: Service Offerings and Agreements
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# of Event(s)
58
x
view all dates and locations.
# of Event(s)
58 EVENTS
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Duration
5 days
Duration
5 days
Price: $3190 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Operation
ITIL® Intermediate: Service Operation
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# of Event(s)
94
x
view all dates and locations.
# of Event(s)
94 EVENTS
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Strategy
ITIL® Intermediate: Service Strategy
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# of Event(s)
81
x
view all dates and locations.
# of Event(s)
81 EVENTS
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL® Intermediate Qualification: Service Transition
ITIL® Intermediate: Service Transition
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# of Event(s)
71
x
view all dates and locations.
# of Event(s)
71 EVENTS
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL®v3: Managing Across the Lifecycle
ITIL« Expert Qualification: Managing Across the Lifecycle
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# of Event(s)
8
x
view all dates and locations.
# of Event(s)
8 EVENTS
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Duration
5 days
Duration
5 days
Price: $3695 img VIEW DETAILS

ITIL® Service Capability: Operational Support and Analysis
ITIL« Service Capability: Operational Support and Analysis
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# of Event(s)
12
x
view all dates and locations.
# of Event(s)
12 EVENTS
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Duration
5 days
Duration
5 days
Price: $3495 img VIEW DETAILS

COBIT 5 Foundation
COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives fo...
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# of Event(s)
5
x
view all dates and locations.
# of Event(s)
5 EVENTS
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Duration
3 days
Duration
3 days
Price: $2695 img VIEW DETAILS

ITIL® Service Capability: Planning, Protection, and Optimization
ITIL« Service Capability: Planning, Protection and Optimization
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# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
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Duration
5 days
Duration
5 days
Price: $3495 img VIEW DETAILS

Preparing for TOGAF Accreditation
Preparing for TOGAF® Certification
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# of Event(s)
81
x
view all dates and locations.
# of Event(s)
81 EVENTS
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Duration
4 days
Duration
4 days
Price: $2990 img VIEW DETAILS

Kanban Workshop
Kanban WorkshopIn this Kanban training course, you will learn how to:Optimize the flow of work by ma...
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# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
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Duration
3 days
Duration
3 days
Price: $1395 img VIEW DETAILS

COBIT® 5 Foundation
Key Features of COBIT 5 Structure of the COBIT 5 framework Business needs and benefits provided
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# of Event(s)
82
x
view all dates and locations.
# of Event(s)
82 EVENTS
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Duration
3 days
Duration
3 days
Price: $2650 img VIEW DETAILS

ITIL Intermediate Lifecycle Service Operations with Exam
This 3-day course covers the management and control of the activities and techniques within Service ...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
1 Day
Duration
1 Day
Price: $2495 img VIEW DETAILS

Certified ITIL Foundations V3 Course
ITIL Foundation Certification Course
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# of Event(s)
8
x
view all dates and locations.
# of Event(s)
8 EVENTS
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Duration
3 days
Duration
3 days
Price: $2295 img VIEW DETAILS

Intermediate IT Audit School

From the EU Data Protection Act to Sarbanes-Oxley, recent regulations require organizations to ensur...
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# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
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Duration
n/a
Duration
n/a
Price: $2495 img VIEW DETAILS

ITIL Foundation (IT Service Management Best Practices)
This course, based on the ITIL best practice service lifecycle approach, provides IT managers, pract...
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# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
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Duration
n/a
Duration
n/a
Price: $2095 img VIEW DETAILS

ITIL Service Lifecycle – Operation
SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Foundations
SummaryIn this exciting and dynamic course, you will get an introduction to the lifecycle of managin...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
img
Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Service Capability – Service offerings & Agreements (SOA)
SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
4 days
Duration
4 days
Price: $2495 img VIEW DETAILS

ITIL Service Lifecycle – Continual Service Improvement (CSI)
SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
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Duration
3 days
Duration
3 days
Price: $2495 img VIEW DETAILS

ITIL Service Capability – Planning, Protection & Optimization (PPO)
SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
4 days
Duration
4 days
Price: $2495 img VIEW DETAILS

ITIL Service Lifecycle – Strategy
SummaryITIL® is comprised of five core publications: Service Strategy, Service Design, Service T...
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# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Service Capability – Operational Support & Analysis (OSA)
SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
img
Duration
4 days
Duration
4 days
Price: $2495 img VIEW DETAILS

ITIL Service Lifecycle – Transition
SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

ITIL Managing Across the Lifecycle (MALC)
SummaryThis is the ITIL course that leads to the ITIL Expert in IT Service Management certification....
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
5 days
Duration
5 days
Price: $2495 img VIEW DETAILS

ITIL Service Capability – Release, Control & Validation (RCV)
SummaryIn this course, you will be immersed in the practical aspects of the ITIL service lifecycle a...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
4 days
Duration
4 days
Price: $2495 img VIEW DETAILS

ITIL Service Lifecycle – Design
SummaryIn this course, you will be immersed in the overall concepts, processes, policies, and method...
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
img
Duration
3 days
Duration
3 days
Price: $1995 img VIEW DETAILS

3-Hour Virtual Seminar on GDPR - European Privacy Regulation what and how
The GDPR (General Data Protection Regulation) compels companies that process Personally Identifiable Information (PII) of European citizens to demonstrate their insight in all PII processing in their business....
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
1 day
Duration
1 day
Price: $290 img VIEW DETAILS

ITIL® Practitioner - Accredited
The ITIL Practitioner course goes beyond the what and the why and provides practitioners a methodical way (the how) to use the ITIL guidance to improve whether by introducing new or by changing existing services or processes....
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
n/a
Duration
n/a
Price: $2095 img VIEW DETAILS

ITIL® Foundation Certification Course
ITIL® Foundation Training - Accredited Our most popular accredited ITIL class
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# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
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Duration
3 days
Duration
3 days
Price: $1475 img VIEW DETAILS

ITIL® Managing Across the Lifecycle
ITIL® Managing Across the Lifecycle
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# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
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Duration
5 days
Duration
5 days
Price: $2995 img VIEW DETAILS
course type: View All

ITIL® Service Strategy Processes
A well-executed service strategy that encompasses proper demand management, financial management, an...
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Duration
46 minutes
Ec
Duration
46 minutes
Ec
Price: $74 img VIEW DETAILS

Writing Skills for Technical Professionals
Writing Skills for Technical Professionals Bundle
# of courses
3
Eb
# of courses
3
Eb
Price: $139 img VIEW DETAILS

Software Testing Foundations
Software Testing Foundations Bundle
# of courses
11
Eb
# of courses
11
Eb
Price: $379 img VIEW DETAILS

ITIL® Continual Service Improvement
Organizations striving for long-term sustainability need to be able to build upon and improve servic...
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Duration
37 minutes
Ec
Duration
37 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Operation Processes
Organizations need to effectively coordinate, manage, and control their day-to-day operations for pr...
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Duration
43 minutes
Ec
Duration
43 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Design Concepts
Aligning IT services with business objectives and needs is critical for effective IT service managem...
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Duration
42 minutes
Ec
Duration
42 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Service Foundation Part 2
ITIL® 2011 Service Foundation Part 2 Bundle
# of courses
4
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# of courses
4
Eb
Price: $169 img VIEW DETAILS

ITIL® 2011 Service Foundation Part 1
ITIL® 2011 Service Foundation Part 1 Bundle
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® 2011 Foundation
ITIL® 2011 Foundation Bundle
# of courses
11
Eb
# of courses
11
Eb
Price: $379 img VIEW DETAILS

Overview of the ITIL® Service Lifecycle
Organizations that provide IT services to internal or external customers need to have the capabiliti...
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Duration
48 minutes
Ec
Duration
48 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Operation Concepts
IT services are only achieve their true value when the planned and expected benefits are realized. S...
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Duration
33 minutes
Ec
Duration
33 minutes
Ec
Price: $74 img VIEW DETAILS

COBIT 5 Foundation
COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives fo...
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Duration
3 days
Ec
Duration
3 days
Ec
Price: $695 img VIEW DETAILS

Writing for Technical Professionals: Preparation and Planning
Being technically knowledgeable is a good start for anyone wishing to write about a particular techn...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Function Activities
Every IT service requires applications – software that provides functioning for systems, services, a...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Event Management

Sie sollten zu jedem Zeitpunkt den Status aller Komponenten in Ihrer IT-Infrastruktur kennen. Das Mo...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Überblick: Einführung in das ITIL® Framework
Prozesse, die eingerichtet werden, um die Arbeit einer Organisation zu bewältigen, müssen immer in i...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF® Advanced - Reference Models and Capability Framework
The Open Group Architecture Framework (TOGAF®) defines two reference models – the Technical Referenc...
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Duration
95 minutes
Ec
Duration
95 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Request Fulfillment Process Interfaces and Challenges
What would you think if you called your Internet provider to get a new password, and they told you i...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to the Service Desk
Whether you call your Internet provider because you can't connect to your bank because your online b...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Service Desk – Messgrößen und Outsourcing
Service Desks sind ein integraler Bestandteil jeder IT-Organisation. Es ist daher unerlässlich, dass...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation Syllabus Part 2
ITIL® 2011 Edition Foundation Syllabus Part 2
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges

An efficient Problem Management process is vital in ensuring your organization is ready to handle an...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep ITIL V3 Foundation (ITV3F)
To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Access Management
You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab a...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in den Service Desk
Ganz gleich, ob Sie Ihren Internetanbieter kontaktieren, weil Sie keine Verbindung zu Ihrem Onlineba...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
A process or group of processes in place to manage the work of an organization, regardless of how me...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Software Testing Foundations Part 1
Software Testing Foundations Part 1
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

ITIL® 2011 Edition OSA: Funktionsaktivitäten
Für jeden IT Service werden Softwareanwendungen benötigt. Anwendungen, die dafür sorgen, dass System...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Overview: Certification and Benefits
It's widely accepted that certification in a particular subject area builds credibility and trust in...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Überlegungen zu Technologie und Implementierung
Die Implementierung von Prozessen und Technologien in einer Organisation stellt hohe Anforderungen a...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Operation Processes
IT organizations need to ensure that their services are operating properly. Service Operation proces...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 2
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 2
# of courses
6
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# of courses
6
Eb
Price: $219 img VIEW DETAILS

TOGAF® Advanced - Content Framework And Continuum
The Open Group Architecture Framework (TOGAF®) provides an approach for designing, planning, impleme...
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Duration
95 minutes
Ec
Duration
95 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Design Processes
Effective IT service solutions must be designed to meet all IT service provider and customer needs. ...
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Duration
74 minutes
Ec
Duration
74 minutes
Ec
Price: $74 img VIEW DETAILS

Mentoring Information Technology Infrastructure Library Foundations (ITIL)
SkillSoft Mentors are available to help students with their studies for the Information Technology I...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL: Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance be...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL Operational Support & Analysis Self-Paced Online Format
ITIL Operational Support & Analysis Self-Paced Online Forma
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $729 img VIEW DETAILS

ITIL: Configuration and Release Management
Organizations make substantial investments in their information technology infrastructures. That inv...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Strategy Prozesse
Um zu einer Entscheidung über die optimale Vorgehensweise für das Wachstum ihrer IT Service Organisa...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Operation Prozesse
IT-Organisationen müssen sicherstellen, dass ihre Services ordnungsgemäß funktionieren. Service Oper...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Design Fundamentals
IT organizations must design their services according to their business objectives, thereby aligning...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Service Catalog Implementation Overview Self-Paced Online

The Service Catalog Implementation Overview is a dynamic, self-paced, 90-minute online offering, ide...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $199 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in den Service Desk
Ganz gleich, ob Sie Ihren Internetanbieter kontaktieren, weil Sie keine Verbindung zu Ihrem Onlineba...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Mentoring ITIL Foundation
Skillsoft Mentors are available to help students with their studies for the ITIL Foundation exam. Yo...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Prozesse und Prinzipien der Service Transition
IT-Organisationen müssen ihre Service Designs in betriebliche Abläufe umsetzen. Service Transition P...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Overview: Certification and Benefits
It's widely accepted that certification in a particular subject area builds credibility and trust in...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges

What would you think if you called your Internet provider to get a new password, and they told you i...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 1
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® V3 - OSA: Schnittstellen und Herausforderungen des Problem Management Prozesses
Ein effizienter Problem Management Prozess ist unerlässlich, um sicherzustellen, dass Ihr Unternehme...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Technology and Implementation Considerations
Implementing processes and technologies in any organization requires significant planning, analysis ...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF® Advanced - Guidelines and Techniques
In this course, you'll examine phase G, phase H, and architecture requirements management of the Arc...
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Duration
97 minutes
Ec
Duration
97 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Interaktionen des Incident Management
Die Fähigkeit, ein Problem wirksam zu lösen, ist sowohl für Sie selbst als auch für Ihre Kunden sehr...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Überblick: Zertifizierung und Vorteile
Bekanntlich stärkt es die Glaubwürdigkeit und das Vertrauen in Ihre Arbeit und Leistung, wenn Sie ei...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Processus d'exploitation des services
Les entreprises informatiques doivent s'assurer que leurs services fonctionnent correctement. Les pr...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals
IT organizations should incorporate service improvement continually throughout the lifecycle of ever...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Foundation Overview
The ITIL® Foundation Overview course will enable you to develop an understanding of some key aspects...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF® Fundamentals - Content Framework and Capability Basics
This course will go over the auxiliary areas of TOGAF® related to tracking architectural outputs, re...
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Duration
121 minutes
Ec
Duration
121 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions
IT organizations must manage their day-to-day service operations according to their business objecti...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: ITIL und der Servicelebenszyklus
Organisationen, die internen oder externen Kunden IT Services bereitstellen, müssen ausgezeichnete S...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep Information Technology Infrastructure Library Foundations (ITIL)
To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Strategy Fundamentals
IT organizations face a variety of challenges to maintain a strategic advantage over their competito...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITILV3_42
Learning Objectives
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation Syllabus Part 1
ITIL® 2011 Edition Foundation Syllabus Part 1
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL V3 - Continual Service Improvement Fundamentals
IT organizations should incorporate service improvement continually throughout the lifecycle of ever...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Principes fondamentaux de la stratégie des services
Les entreprises informatiques sont confrontées à plusieurs défis en vue de conserver un avantage str...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Grundlagen des Service Design
IT-Organisationen müssen ihre Services im Hinblick auf ihre Business-Ziele gestalten und sie so auf ...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: Continuity and Availability Management
American businesses have had to face many disasters since the onset of the new millennium. There hav...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Access Management
You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab a...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Problem Management
Es ist unvermeidbar, dass im Laufe des IT-Servicelebenszyklus früher oder später Probleme auftreten....
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Funktionsaktivitäten
Für jeden IT Service werden Softwareanwendungen benötigt. Anwendungen, die dafür sorgen, dass System...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 – ITIL и «жизненный цикл» услуг
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Grundlagen der Service Strategy

Bei dem Versuch, einen strategischen Vorteil gegenüber ihren Wettbewerbern aufrechtzuerhalten, stehe...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Incident Management Interactions
The ability to resolve a problem efficiently is critical for both you and your customers. But what h...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Transition Concepts and Processes
Successfully transitioning planned and designed IT services into the live environment is a key step ...
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Duration
73 minutes
Ec
Duration
73 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
Service Desks are an integral part of any IT service-providing organization, and it's vital to accur...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Problem Management

Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, t...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Foundation
This ITIL 2011 Foundation course is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers....
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $1150 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
IT organizations face a variety of challenges to maintain a strategic advantage over their competito...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung ins Incident Management
In der IT Service Delivery ist kein Prozess vollkommen ausfallsicher: Es kann immer zu ungeplanten U...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Request Fulfillment

When you think of reasons for contacting the IT Department in your organization, it's most likely to...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL Awareness Overview Self-Paced Online
Online Learning For Fast, Efficient Organizational ITIL Awareness! Why An ITIL Awareness Overview
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $129 img VIEW DETAILS

ITIL® V3 OSA: Function Activities
Every IT service requires applications – software that provides functioning for systems, services, a...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Interaktionen des Incident Management
Die Fähigkeit, ein Problem wirksam zu lösen, ist sowohl für Sie selbst als auch für Ihre Kunden sehr...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 - Überblick: Entwickeln einer Servicekultur
Organisationen auf der ganzen Welt sind heutzutage mehr als je zuvor auf Informationstechnologien an...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Incident Management

No process in IT service delivery is foolproof; at some point in time an unplanned interruption will...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Event Management

Sie sollten zu jedem Zeitpunkt den Status aller Komponenten in Ihrer IT-Infrastruktur kennen. Das Mo...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Incident Management
No process in IT service delivery is foolproof; at some point in time an unplanned interruption will...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Problem Management
Es ist unvermeidbar, dass im Laufe des IT-Servicelebenszyklus früher oder später Probleme auftreten....
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

Writing Technical and Under Pressure
Writing Technical and Under Pressure
# of courses
4
Eb
# of courses
4
Eb
Price: $169 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Functions
When you hear the term 'manage', you might typically think in terms of people management – the staff...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Access Management
Sie würden vermutlich Ihre Auto-, Haus- oder Büroschlüssel nicht offen herumliegen lassen, sodass je...
img
Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Grundlagen des Continual Service Improvement
IT-Organisationen sollten an allen Services, die sie ihren Kunden anbieten, während des gesamten Ser...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Service Desk Metrics and Outsourcing
Service Desks are an integral part of any IT service-providing organization, and it's vital to accur...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Incident Management

In der IT Service Delivery ist kein Prozess vollkommen ausfallsicher: Es kann immer zu ungeplanten U...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Principes fondamentaux de la conception des services
Les entreprises informatiques doivent concevoir leurs services en fonction de leurs objectifs, les a...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to the Service Desk
Whether you call your Internet provider because you can't connect to your bank because your online b...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in Operational Support & Analysis
Im Rahmen von ITIL® gilt die Service Operation (Servicebetrieb) manchmal auch als Fabrik der IT. Dab...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
IT organizations face a variety of challenges to maintain a strategic advantage over their competito...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Prozesse und Richtlinien der Service Transition
IT-Organisationen sollten ihre IT Service Designs in die Live-Umgebung überführen. Solide Prozesse d...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Awareness
ITIL® Awareness course is designed to enable participants to understand the overall structure of ITIL®. The course uses an example that follows a business idea from inception to production. ...
img
Duration
n/a
Ec
Duration
n/a
Ec
Price: $250 img VIEW DETAILS

ITIL V3 : Principes et fonctions de l'exploitation des services
Les entreprises informatiques doivent gérer l'exploitation quotidienne des services en fonction de l...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 - OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses
Wie würden Sie reagieren, wenn Sie bei Ihrem Internetanbieter ein neues Passwort anfordern und man I...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Überlegungen zu Technologie und Implementierung
Die Implementierung von Prozessen und Technologien in einer Organisation stellt hohe Anforderungen a...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Processus de la stratégie des services
Pour pouvoir décider de la meilleure manière de faire croître une société de services informatiques,...
img
Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Foundation Syllabus v4.2: Prozesse der Service Operation
IT-Organisationen müssen sicherstellen, dass ihre Services einwandfrei funktionieren. Die Prozesse d...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Technology and Implementation Considerations
Implementing processes and technologies in any organization requires significant planning, analysis ...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles
IT organizations need to transition their service designs into operations. Service Transition proces...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
IT organizations need to transition their IT service designs into the live environment. Sound Servic...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep ITIL V3 Operational Support and Analysis
To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Prozesse der Service Strategy
Um zu entscheiden, welches der beste Weg zum Wachstum eines IT Serviceunternehmens ist, müssen Servi...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Operation Prinzipien und Funktionen
IT-Organisationen müssen ihren täglichen Servicebetrieb gemäß ihrer Business-Ziele verwalten, so das...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Overview: Creating a Service Culture
Organizations around the globe rely on information technology now more than ever in order to survive...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 Overview: Introduction to the ITIL® V3 Framework
A process or group of processes in place to manage the work of an organization, regardless of how me...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - ITIL and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent s...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Introduction to Service Operation
IT organizations must manage their day-to-day service operation according to their business objectiv...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in Funktionen
Wenn Sie den Begriff 'Management' hören, denken Sie vielleicht an das Personalmanagement, also daran...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL Foundation Self-Paced Online (Official ITIL Foundation Certification)
ITIL Foundation Self-Paced Online (Official ITIL Foundation Certification)Platinum
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $429 img VIEW DETAILS

ITIL Foundation Review
This instructor-led, live virtual ITIL Foundation Review is suitable for anyone who needs to prepare for the official ITIL Foundation certification exam....
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $199 img VIEW DETAILS

ITIL® V3 Überblick: Zertifizierung und Vorteile
Bekanntlich stärkt eine Zertifizierung in einem bestimmten Fachgebiet die Glaubwürdigkeit und das Ve...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Event Management
It's essential that you know the status of all components in your IT infrastructure at any given tim...
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Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

Technical Management Essentials
Technical Management Essentials
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
In order to decide the best path for an IT service organization to grow, service providers need to d...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Design Processes
IT organizations require information to create the design specifications necessary to provide IT ser...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Service Desk – Messgrößen und Outsourcing
Service Desks sind ein integraler Bestandteil jeder IT-Organisation. Es ist daher unerlässlich, dass...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Design Processes
IT organizations require information to create the design specifications necessary to provide IT ser...
img
Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TestPrep ITIL Foundation
To test your knowledge on the skills and competencies being measured by the vendor certification exa...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Strategy Processes
In order to decide the best path for an IT service organization to grow, service providers need to d...
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Duration
60 minutes
Ec
Duration
60 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Design Prozesse
IT-Organisationen benötigen Informationen, um die Designspezifikationen anzulegen, die für die Berei...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Continual Service Improvement
IT organizations should incorporate service improvement continually throughout the lifecycle of ever...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Functions
When you hear the term 'manage', you might typically think in terms of people management – the staff...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

TOGAF Fundamentals - Architectural Artifacts and the Enterprise Continuum
In this course, you will learn about the areas of TOGAF that relate to Content Metamodels, Views, an...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Bundle
Learning Objectives
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL Version 3 - ITIL et le cycle de vie des services
Les prestataires de services informatiques auprès de clients internes ou externes doivent proposer d...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Incident Management Interactions
The ability to resolve a problem efficiently is critical for both you and your customers. But what h...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 : Principes fondamentaux de l'amélioration permanente des services
Les entreprises informatiques doivent inclure la phase d'amélioration permanente des services dans l...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Access Management
Sie würden vermutlich Ihre Auto-, Haus- oder Büroschlüssel nicht offen herumliegen lassen, sodass je...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: Problem and Change Management
Every information technology (IT) system suffers unexpected problems and errors. These unexpected in...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: ITIL® und der Servicelebenszyklus
Organisationen, die ihre internen und externen Kunden mit IT Services versorgen, müssen herausragend...
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Duration
96 minutes
Ec
Duration
96 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Überblick: Entwickeln einer Servicekultur
Organisationen auf der ganzen Welt stützen sich heute mehr denn je auf die Informationstechnologie, ...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Transition Processes and Principles
IT organizations need to transition their service designs into operations. Service Transition proces...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It f...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Problem Management
Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, t...
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Duration
180 minutes
Ec
Duration
180 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in Operational Support & Analysis
Im Rahmen von ITIL® gilt die Service Operation (Servicebetrieb) manchmal auch als Fabrik der IT. Dab...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Strategy Processes
In order to decide the best path for an IT service organization to grow, service providers need to d...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
When you think of reasons for contacting the IT Department in your organization, it's most likely to...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Edition 2011 Foundation: Grundlagen des Service Design
IT-Organisationen sollten ihre Services so konzipieren, dass sie ihren Business-Zielen entsprechen u...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Strategy Grundlagen
IT-Unternehmen stehen einer Reihe von Herausforderungen gegenüber, wenn sie einen strategischen Wett...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Cultural Awareness

The ITIL® Cultural Awareness course will enable you to develop an understanding of some key aspects ...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Operation Processes
IT organizations need to ensure that their services are operating properly. Service Operation proces...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Problem Management Process Interfaces and Challenges
An efficient Problem Management process is vital in ensuring your organization is ready to handle an...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Service Strategy Concepts
It's critical for IT service providers to regularly evaluate and optimize the services they provide ...
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Duration
78 minutes
Ec
Duration
78 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Schnittstellen und Herausforderungen des Request Fulfilment Prozesses

Wie würden Sie reagieren, wenn Sie bei Ihrem Internetanbieter ein neues Passwort anfordern und man I...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Design Prozesse
Zur Umsetzung der Design-Spezifikationen, die zur Bereitstellung von IT Services für ihre Kunden erf...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in das Request Fulfilment

Wenn Sie vorhaben, sich an die IT-Abteilung Ihrer Organisation zu wenden, dann höchstwahrscheinlich ...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Einführung in das Request Fulfilment

Wenn Sie vorhaben, sich an die IT-Abteilung Ihrer Organisation zu wenden, dann höchstwahrscheinlich ...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Orientation

The ITIL® Orientation course will enable you to develop an understanding of some key aspects of IT S...
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Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Mentoring ITIL V3 Operational Support and Analysis
SkillSoft Mentors are available to help students with their studies for the ITIL V3 Operational Supp...
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Duration
n/a
Ec
Duration
n/a
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Overview: Creating a Service Culture
Organizations around the globe rely on information technology now more than ever in order to survive...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Design Processes
IT organizations require information to create the design specifications necessary to provide IT ser...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Event Management

It's essential that you know the status of all components in your IT infrastructure at any given tim...
img
Duration
210 minutes
Ec
Duration
210 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Einführung in die Service Operation
IT-Organisationen sollten ihre tagtägliche Service Operation (Servicebetrieb) in Übereinstimmung mit...
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Duration
66 minutes
Ec
Duration
66 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition OSA: Einführung in Funktionen
Wenn Sie den Begriff Management hören, denken Sie vielleicht an das Personalmanagement, also daran M...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 3
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) Part 3
# of courses
5
Eb
# of courses
5
Eb
Price: $199 img VIEW DETAILS

ITIL® 2011 Edition Foundation: Service Design Fundamentals
IT organizations must design their services according to their business objectives, thereby aligning...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Writing for Technical Professionals: Effective Writing Techniques
Once you have planned the structure of a writing project, you need to plan your writing approach bas...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Operation Processes
IT organizations need to ensure that their services are operating properly. Service Operation proces...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Testing Throughout the Software Life Cycle
Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems ...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
Organizations that provide IT services to internal or external customers need to provide excellent s...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 - Service Operation Principles and Functions
IT organizations must manage their day-to-day service operations according to their business objecti...
img
Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

Übersicht ITIL® V3: Einführung in das ITIL®V3 Framework
Ein Prozess bzw. eine Prozessgruppe zum Management der Arbeit eines Unternehmens, ganz gleich, wie p...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® Edition 2011 Foundation: Continual Service Improvement
IT-Organisationen sollten alle Services, die sie ihren Kunden bieten, während des gesamten Servicele...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL® V3 OSA: Introduction to Operational Support and Analysis

Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It f...
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Duration
150 minutes
Ec
Duration
150 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL: Financial and Security Management
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and...
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Duration
120 minutes
Ec
Duration
120 minutes
Ec
Price: $74 img VIEW DETAILS

ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
IT organizations must design their services according to their business objectives, thereby aligning...
img
Duration
90 minutes
Ec
Duration
90 minutes
Ec
Price: $74 img VIEW DETAILS

Kanban Fundamentals
After watching this video; you will be able to distinguish between Agile; Scrum; and Kanban.
# of Videos
26
Price: $99 img VIEW DETAILS

TOGAF 9.1
After watching this video; you will be able to describe concepts around architectural artifacts and understand that certain phases will produce certain artifacts ....
# of Videos
50
Price: $99 img VIEW DETAILS

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ITIL Courses and Workshops

ITIL is the IT Infrastructure Library and ITIL is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce (OCG). ITIL was developed in the late 1980's by the CCTA (now the OGC). By the mid 1990's it had become the world-wide de facto standard in technology service management. ITIL focuses on best practices that each individual organization can be adapt and adopt in different ways according to its needs. ITIL has become popular because of its framework that is scalable to very large and very small organizations and everything in between.
ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL is organized into sets of texts which are defined by related functions service support, service delivery, managerial, ITIL Training, software support, computer operations, security management, and environmental. ITIL training and services can be found at TrainUp.com.  TrainUp can put together ITIL training and ITIL on-site training for your corporation.


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