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Customer Service

Customer Service Training Classes and Seminars

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 4 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, Lorman Education, and New Horizons. TrainUp.com also lists more than 18 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

On-Site Customer Service Training

Have a group to train? Request on-site Customer Service training today to bring this training right to your own office. We will bring our experts to you!

Request On-Site Quote

Customer Service Training, Customer Support Courses and Seminars

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 4 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, Lorman Education, and New Horizons. TrainUp.com also lists more than 18 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

Request Customer Service On-Site Training. We bring the best instructors to you.

Providing Outstanding Customer Service

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service....
# of Event(s)
158
x
view all dates and locations.
# of Event(s)
158 EVENTS
Duration
2 days
Duration
2 days
Price: $1500 VIEW DETAILS

HDI Customer Service Representative (HDI-CSR)

HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $895 VIEW DETAILS

Customer Service

Understand the importance of “impression management” and the employee’s role in making a difference. Learn ways to move customers from loyal to advocates and how to deal with difficult customers....
# of Event(s)
252
x
view all dates and locations.
# of Event(s)
252 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Customer Service Essentials

You Will Learn How To:Adopt a confident, consistent approach that ensures great serviceApply best pr...
# of Event(s)
30
x
view all dates and locations.
# of Event(s)
30 EVENTS
Duration
1 day
Duration
1 day
Price: $690 VIEW DETAILS

Customer Service

Customer Service
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $250 VIEW DETAILS

Quality Customer Service

Quality Customer Service
# of Event(s)
15
x
view all dates and locations.
# of Event(s)
15 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
2 days
Duration
2 days
Price: $2095 VIEW DETAILS

Excellence In Service

Excellence In Service
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Handling a Difficult Customer

In this course, students will gain a valuable skill set to deal with difficult customers in various situations....
# of Event(s)
147
x
view all dates and locations.
# of Event(s)
147 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Excellence in Service - Basic

Identify customer types, set customer expectations and maintain a positive attitude when working with customers....
# of Event(s)
150
x
view all dates and locations.
# of Event(s)
150 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Excellence in Service - Advanced

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers....
# of Event(s)
150
x
view all dates and locations.
# of Event(s)
150 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

How to Become a Better Communicator

The How to Become a Better Communicator Seminar
# of Event(s)
103
x
view all dates and locations.
# of Event(s)
103 EVENTS
Duration
1 day
Duration
1 day
Price: $158 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
32 minutes
Duration
32 minutes
Price: $74 VIEW DETAILS
Duration
24 minutes
Duration
24 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
27 minutes
Duration
27 minutes
Price: $74 VIEW DETAILS
Duration
29 minutes
Duration
29 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS

The Cornerstones Of Sales And Customer Service

Turn good customer service into increased sales and increased customer satisfaction. <br><br>This course shows you how to leverage your good customer service to achieve the best possible outcome: cust...
Duration
n/a
Duration
n/a
Price: $145 VIEW DETAILS

Customer Service Series

3 Sessions – 4-6 Hours of Interactive Training Quickly improve customer service skills inside your o...
Duration
n/a
Duration
n/a
Price: $425 VIEW DETAILS

Helping Customers Through Quality Service

Quality service is the basis of great customer service. <br><br>In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the ...
Duration
n/a
Duration
n/a
Price: $129 VIEW DETAILS
Duration
1 day
Duration
1 day
Price: $199 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
n/a
Duration
n/a
Price: $74 VIEW DETAILS
Duration
n/a
Duration
n/a
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
22 minutes
Duration
22 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS

The Power Of Telephone Courtesy

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.<br><br>This video shows the r...
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS

Calming Upset Customers Course

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. Yo...
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS

Customer Service Fundamentals

Customer Service Fundamentals Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Essentials of Customer Service

Essentials of Customer Service Bundle
# of Courses
8
Price: $289 VIEW DETAILS

Customer Service Essential Skills Part 1

Customer Service Essential Skills Part 1 Bundle
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Essential Skills Part 2

Customer Service Essential Skills Part 2 Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Skills

Customer Service Skills Bundle
# of Courses
5
Price: $199 VIEW DETAILS

Analyzing Your Customer Service

Analyzing Your Customer Service
# of Courses
9
Price: $189 VIEW DETAILS

Customer Service Representative, Process

Customer Service Representative, Process
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Fundamentals Part 2

Customer Service Fundamentals Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Customer Service Representative, Professionalism

Customer Service Representative, Professionalism
# of Courses
4
Price: $199 VIEW DETAILS

Customer Service Essential Practices

Customer service applies to customers before, during, and after a buyer makes a purchase. This microlearning video collection discusses ways to provide exceptional customer service at every level....
# of Courses
12
Price: $199 VIEW DETAILS
# of Courses
16
Price: $199 VIEW DETAILS

Customer Service Fundamentals Part 1

Customer Service Fundamentals Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus

Customer Focus Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Managing Customer-Driven Process Improvement

Managing Customer-Driven Process Improvement
# of Courses
7
Price: $239 VIEW DETAILS

Inbound Call Center Management

Inbound Call Center Management
# of Courses
7
Price: $239 VIEW DETAILS

Solution Selling

Solution Selling
# of Courses
7
Price: $239 VIEW DETAILS

Customer Focus and Advocacy Part 2

Customer Focus and Advocacy Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Working with Difficult People

Working with Difficult People Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Unconscious Bias

Unconscious Bias Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Unconscious Bias and Diversity

Unconscious Bias and Diversity Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Skills for Working with Difficult People

Skills for Working with Difficult People Bundle
# of Courses
4
Price: $169 VIEW DETAILS

Essential Selling Skills Part 2

Essential Selling Skills Part 2
# of Courses
6
Price: $219 VIEW DETAILS

Sales Negotiations Part 1

Sales Negotiations Part 1
# of Courses
5
Price: $199 VIEW DETAILS

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 4 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, Lorman Education, and New Horizons. TrainUp.com also lists more than 18 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

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Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

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