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Customer Service

Customer Service Training Classes and Seminars

TrainUp.com Lists 5 Live customer service Training Events, 11 Virtual Live customer service Events, 89 Online customer service Courses, and 2 Training Video Collections

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Customer Service Training Your Way

Customer Service Training, Customer Support Courses and Seminars

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

Request Customer Service On-Site Training. We bring the best instructors to you.

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

Customer Service Institute

Master the essential principles of customer service within a blended learning community and start developing your new skills now. Develop new skills in prioritization, active listening, critical thinking and more....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
n/a
Duration
n/a
Price: $995 VIEW DETAILS

Customer Service Making the Connection

We have all heard stories of mediocre at best (and awful at worst) customer service. However, there are also many examples of organizations who use simple, thoughtful strategies to provide their customers exemplary service. This course will help you make the connection needed for exceptional service....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS

Emotional Intelligence Building Empathy Skills

"Building Empathy Skills" is an empowering and introspective workshop designed to equip participants with the essential skills and techniques necessary to become a positive influence with those they lead and engage with daily....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS

Assertiveness Training

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assert...
# of Event(s)
10
x
view all dates and locations.
# of Event(s)
10 EVENTS
Duration
3 Days
Duration
3 Days
Price: $2595 VIEW DETAILS

Customer Service Excellence: How to Win and Keep Customers

<p>Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professi...
# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
Duration
2 Days
Duration
2 Days
Price: $2295 VIEW DETAILS

How to Become a Better Communicator

Learn how to become a better communicator and how to communicate effectively and confidently with these practical and proven techniques and skills that are essential not only for managers, supervisors and team leaders, but for anyone at any level looking for better relationships, greater success and more respect!...
# of Event(s)
14
x
view all dates and locations.
# of Event(s)
14 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

How to Work Better With Difficult People

This LIVE, virtual course will show you how to deal effectively with toxic co-workers.
# of Event(s)
10
x
view all dates and locations.
# of Event(s)
10 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

Customer Service Essentials Training

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer...
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 Days
Duration
1 Days
Price: $750 VIEW DETAILS

Dealing With Today's Difficult Customers

This LIVE, virtual training provides the tools that customer service professionals need to confidently handle today’s challenging customers....
# of Event(s)
18
x
view all dates and locations.
# of Event(s)
18 EVENTS
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

Developing Positive Relationships at Work Training

The Developing Positive Relationships at Work training course is a learning experience that organizations need to ensure that individuals unite around a common mission, value diversity, rise above personal slights, take responsibility, and cultivate an environment based on trust. This training will help you model the behavior you want as well as teach the value of getting to know your employees as individuals....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 Days
Duration
1 Days
Price: $595 VIEW DETAILS

Understanding and Improving Assertiveness

Enhance your communication skills and self-confidence with our course, "Understanding and Improving Assertiveness." Learn practical techniques to express yourself effectively and navigate interpersonal interactions with confidence....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
n/a
Duration
n/a
Price: $169 VIEW DETAILS

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

This class includes a free Microsoft exam voucher. This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 Days
Duration
1 Days
Price: $595 VIEW DETAILS

Building Effective Workplace Relationships

Building Effective Workplace Relationships is a comprehensive course designed to enhance interpersonal skills and foster positive colleague connections. Participants will learn practical communication, collaboration, and conflict-resolution strategies to create a harmonious work environment....
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
n/a
Duration
n/a
Price: $149 VIEW DETAILS

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
n/a
Duration
n/a
Price: $395 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS

Customer Service Manager Training

Customer Service Manager Training
Duration
230 minutes
Duration
230 minutes
Price: $249 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
32 minutes
Duration
32 minutes
Price: $74 VIEW DETAILS

Frontline Customer Service Representative Training

Frontline Customer Service Representative Training
Duration
220 minutes
Duration
220 minutes
Price: $249 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
29 minutes
Duration
29 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
24 minutes
Duration
24 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
27 minutes
Duration
27 minutes
Price: $74 VIEW DETAILS

Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service
Duration
1 Days
Duration
1 Days
Price: $99 VIEW DETAILS

Common Customer Service Legal Issues

Common Customer Service Legal Issues
Duration
1 Days
Duration
1 Days
Price: $99 VIEW DETAILS
Duration
90 minutes
Duration
90 minutes
Price: $74 VIEW DETAILS
Duration
176 minutes
Duration
176 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS

Lending, Payments, and the Importance of Quality Customer Service

Lending, Payments, and the Importance of Quality Customer Service
Duration
1 Days
Duration
1 Days
Price: $149 VIEW DETAILS

Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS

Customer Service Fraud Detection and Prevention

Customer Service Fraud Detection and Prevention
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS

Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals
Duration
1 Days
Duration
1 Days
Price: $99 VIEW DETAILS

Customer Service Series

3 Sessions – 4-6 Hours of Interactive Training Quickly improve customer service skills inside your o...
Duration
n/a
Duration
n/a
Price: $425 VIEW DETAILS

Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service
Duration
1 Days
Duration
1 Days
Price: $99 VIEW DETAILS

Common Reasons Good People Provide Bad Service

Common Reasons Good People Provide Bad Service
Duration
1 Days
Duration
1 Days
Price: $99 VIEW DETAILS

The Cornerstones Of Sales And Customer Service

Turn good customer service into increased sales and increased customer satisfaction. <br><br>This course shows you how to leverage your good customer service to achieve the best possible outcome: cust...
Duration
n/a
Duration
n/a
Price: $145 VIEW DETAILS

Helping Customers Through Quality Service

Quality service is the basis of great customer service. <br><br>In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the ...
Duration
n/a
Duration
n/a
Price: $129 VIEW DETAILS

Customer Service Fundamentals

Customer Service Fundamentals Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Video Collection

Customer Service Video Collection
# of Courses
59
Price: $119 VIEW DETAILS

Essentials of Customer Service

Essentials of Customer Service Bundle
# of Courses
14
Price: $289 VIEW DETAILS

Customer Service and the Act of Listening

Customer Service and the Act of Listening
# of Courses
12
Price: $90 VIEW DETAILS

Customer Service Management Video Collection

Customer Service Management Video Collection
# of Courses
19
Price: $69 VIEW DETAILS

Customer Service Essential Skills Part 1

Customer Service Essential Skills Part 1 Bundle
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Essential Skills Part 2

Customer Service Essential Skills Part 2 Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Representative, Skills

Customer Service Representative, Skills Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Customer Service Skills

Customer Service Skills Bundle
# of Courses
10
Price: $199 VIEW DETAILS

Analyzing Your Customer Service

Analyzing Your Customer Service
# of Courses
18
Price: $79 VIEW DETAILS

Customer Service Representative, Process

Customer Service Representative, Process
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Fundamentals Part 2

Customer Service Fundamentals Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Customer Service Representative, Professionalism

Customer Service Representative, Professionalism
# of Courses
4
Price: $199 VIEW DETAILS

Effective Customer Service Skills

Effective Customer Service Skills
# of Courses
5
Price: $199 VIEW DETAILS

Effective Customer Service Strategies

Effective Customer Service Strategies
# of Courses
6
Price: $219 VIEW DETAILS

Customer Service Fundamentals Part 1

Customer Service Fundamentals Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus and Advocacy Part 1

Customer Focus and Advocacy Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Frontline Call Center Skills

Frontline Call Center Skills
# of Courses
5
Price: $199 VIEW DETAILS

Essential Skills for Business Professionals

In this comprehensive eLearning collection, you'll discover everything you need to learn to stay competitive, smart and strategic in the corporate world while polishing your personal and professional ...
# of Courses
243
Price: $199 VIEW DETAILS

Inbound Call Center Management

Inbound Call Center Management
# of Courses
7
Price: $239 VIEW DETAILS

Customer Focus and Advocacy Part 2

Customer Focus and Advocacy Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Managing Customer-Driven Process Improvement

Managing Customer-Driven Process Improvement
# of Courses
7
Price: $239 VIEW DETAILS

Customer Focus

Customer Focus Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Skills for Working with Difficult People

Skills for Working with Difficult People Bundle
# of Courses
4
Price: $169 VIEW DETAILS

Fundamentals of Working with Difficult People

Fundamentals of Working with Difficult People Bundle
# of Courses
7
Price: $259 VIEW DETAILS

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TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

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Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Support Courses and Workshops

Customer service is one of the most important factors for businesses as customer service directly impacts customers and potential revenue. Quality customer service ensures that a company's customers will receive exceptional service or help with their questions and concerns, which in turn creates more opportunities for the company.  Customer service representatives engage with customers to provide information in response to inquiries about products or services and resolve complaints. Communication with customers plays a critical role in providing an interface between the consumer and the company in an integral manner.  By recognizing the importance of customer relations, many businesses place the future of their business in the hands of customer service to generate repeat business and future revenue. 

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Can't find what you're looking for? Our team responds within 30 minutes. Ask about getting $250 off your first on-site training.

Frequently Asked Questions about Customer Service
What is a customer service program?

Customer service programs consist of company service standards and training that teaches employees how to achieve and maintain a high rate of customer satisfaction. This training includes learning how to interface with customers from all backgrounds and situations while being a kind, courteous, and professional face for the company.

Why is customer service training important?

Companies want their employees to practice good customer service habits becuase they know that giving great service builds customer loyalty. Companies that build strong relationships with their customers understand that the customer is key to the public perception of their brand as well as their future sales. Customer service training teaches employees how to win business by acting as a courteous, kind, and helpful extention of the company as a whole.

What skills do you need for customer service?

Good customer service professionals use empathy when they converse with customers. In essence, they live by the golden rule- treating others the way they would like to be treated. Other skills that they utalize are adaptability, to change their communication approach to suit certain types of customers, as well as always using positive language. Clear Communication Skills are a must, and because some customers may become irrate or frustrated in a situation, it is also very important to practive self-control, patience, and to take responsibility for negative situations when they occur.

What are 3 benefits of good customer service?

There are three main benefits to good customer service. The first of course is increased sales, because if you treat buyers well, they will return. The second benefit is that your public image will be favorable, which helps in attracting new customers. Thirdly, you will have steadfast customer loyalty. Customers will remain loyal to brands that they trust, and that treat them well. The moment a customer has a negative experience, they are more likely to shop your competitors, therefore customer service is essential to retain customers and earn repeat business.

What is the most important thing about customer service?

The most important thing about customer service is creating a positive buying experience for the customer. In addition, it is import to swiftly resolve any post-purchase issues such as delivery delays or damaged items, as keeping customers happy is what ensures that they remain loyal to your brand. The customer experience does not end at the moment they purchase a product or service, infact it continues throughout that service or product delivery and afterwards in follow up customer service outreach to ensure their continued satisfaction with their purchase.

How does training improve customer service?

Customer service training allows you to learn about and gain an understanding of various customer types and personalities. It also arms you with the tactics you need to successfully de-escalate and navigate through difficult encounters to resolve issues. Training workshops often incorporate role-play exercises to help you practice your skills and learn to adapt them to your workplace. Learning to handle complaints effectively and to create overall customer satisfaction will boost your sales, and lessen complaints toward your company.

How do you learn customer service?

The best way to learn good customer service habbits is to attend customer service training. In training, you learn about your customers and how to address their needs. Training workshops let you roleplay as both agent and customer so that you can understand the unique perspectives of your customers as well as how to respond to them in the most effective and appropriate way. TrainUp.com has several customer service training options, in both workshop format, as well as elearning and video courses.

What is a customer service certificate?

A customer service certificate refers to a certificate program that prepares individuals for a career as a customer service representative. These certificate programs teach students to become proficient in all areas of customer service, such as effective communication and customer relationship management.

What are the qualities of a good customer service representative?

The best customer service agents know that listening, patience, and attentiveness are very important qualities needed to build a trusting, positive, and respectful relationship with a customer. Clear communication skills, knowledge of the Product, and the ability to 'read' customers are all equally as important to become a successful sales or customer service professional.

What are the benefits of being a customer service representative?

A personal benefit of working in customer service is that you'll build transferable skills. These are skills that come from talking with and connecting with others. Emotional intellegence, problem solving, and the ability to read a person are powerful skills that you will use throughout your life and career. Whether you end up in sales and customer service, or move into a different profession, transferrable skills are talents that you can take with you wherever you go!

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