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Customer Service

Customer Service Training Classes and Seminars

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, LearnKey.com, and New Horizons. TrainUp.com also lists more than 72 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

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On-Site Customer Service Training

Have a group to train? Request on-site Customer Service training today to bring this training right to your own office. We will bring our experts to you!

Request On-Site Quote

Customer Service Training, Customer Support Courses and Seminars

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, LearnKey.com, and New Horizons. TrainUp.com also lists more than 72 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
2 days
Duration
2 days
Price: $2095 VIEW DETAILS

Providing Outstanding Customer Service

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service....
# of Event(s)
196
x
view all dates and locations.
# of Event(s)
196 EVENTS
Duration
2 days
Duration
2 days
Price: $1500 VIEW DETAILS

Customer Service Essentials

You Will Learn How To:Adopt a confident, consistent approach that ensures great serviceApply best pr...
# of Event(s)
40
x
view all dates and locations.
# of Event(s)
40 EVENTS
Duration
1 day
Duration
1 day
Price: $690 VIEW DETAILS

Customer Service

Understand the importance of “impression management” and the employee’s role in making a difference. Learn ways to move customers from loyal to advocates and how to deal with difficult customers....
# of Event(s)
295
x
view all dates and locations.
# of Event(s)
295 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)

Microsoft Dynamics 365 Customer Service Training (MB-230)
# of Event(s)
11
x
view all dates and locations.
# of Event(s)
11 EVENTS
Duration
1 day
Duration
1 day
Price: $690 VIEW DETAILS

Quality Customer Service

Quality Customer Service
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Customer Service Is An Attitude

Customer Service Is An Attitude
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $200 VIEW DETAILS

Customer Service

Customer Service
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $250 VIEW DETAILS

Excellence in Service - Basic

Identify customer types, set customer expectations and maintain a positive attitude when working with customers....
# of Event(s)
158
x
view all dates and locations.
# of Event(s)
158 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Excellence in Service - Advanced

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers....
# of Event(s)
196
x
view all dates and locations.
# of Event(s)
196 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Handling a Difficult Customer

In this course, students will gain a valuable skill set to deal with difficult customers in various situations....
# of Event(s)
152
x
view all dates and locations.
# of Event(s)
152 EVENTS
Duration
1 day
Duration
1 day
Price: $395 VIEW DETAILS

Assertiveness Training

Gain more confidence, decisiveness and respect with assertiveness training!
# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
Duration
3 days
Duration
3 days
Price: $2345 VIEW DETAILS

How to Become a Better Communicator

The How to Become a Better Communicator Seminar
# of Event(s)
23
x
view all dates and locations.
# of Event(s)
23 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
32 minutes
Duration
32 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
27 minutes
Duration
27 minutes
Price: $74 VIEW DETAILS
Duration
24 minutes
Duration
24 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
29 minutes
Duration
29 minutes
Price: $74 VIEW DETAILS

Customer Service: Make it Easy!

This "Customer Service: Make it Easy!" video course reinforces four essential customer service concepts: Acknowledge, Observe, Listen and Act. First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you’ll see how to make the customer's experience easier. Thi...
Duration
18 minutes
Duration
18 minutes
Price: $59 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS

The Cornerstones Of Sales And Customer Service

Turn good customer service into increased sales and increased customer satisfaction. <br><br>This course shows you how to leverage your good customer service to achieve the best possible outcome: cust...
Duration
n/a
Duration
n/a
Price: $145 VIEW DETAILS

Employee Awareness: Excellence in Customer Service

Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your ...
Duration
26 minutes
Duration
26 minutes
Price: $59 VIEW DETAILS

Customer Service Series

3 Sessions – 4-6 Hours of Interactive Training Quickly improve customer service skills inside your o...
Duration
n/a
Duration
n/a
Price: $425 VIEW DETAILS

Helping Customers Through Quality Service

Quality service is the basis of great customer service. <br><br>In this course, you'll learn five rules; how to make your customers feel welcome, ask and listen, give your undivided attention, go the ...
Duration
n/a
Duration
n/a
Price: $129 VIEW DETAILS
Duration
n/a
Duration
n/a
Price: $74 VIEW DETAILS
Duration
1 day
Duration
1 day
Price: $199 VIEW DETAILS
Duration
22 minutes
Duration
22 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
n/a
Duration
n/a
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS

The Power Of Telephone Courtesy

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.<br><br>This video shows the r...
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS
Duration
6 minutes
Duration
6 minutes
Price: $74 VIEW DETAILS

Calming Upset Customers Course

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. Yo...
Duration
n/a
Duration
n/a
Price: $99 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
15 minutes
Duration
15 minutes
Price: $74 VIEW DETAILS

Customer Service Fundamentals

Customer Service Fundamentals Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Essential Skills Part 1

Customer Service Essential Skills Part 1 Bundle
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Essential Skills Part 2

Customer Service Essential Skills Part 2 Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Analyzing Your Customer Service

Analyzing Your Customer Service
# of Courses
9
Price: $79 VIEW DETAILS

Customer Service Representative, Process

Customer Service Representative, Process
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Fundamentals Part 2

Customer Service Fundamentals Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Customer Service Representative, Professionalism

Customer Service Representative, Professionalism
# of Courses
4
Price: $199 VIEW DETAILS

Effective Customer Service Skills

Effective Customer Service Skills
# of Courses
5
Price: $171 VIEW DETAILS

Customer Service Essential Practices

Customer service applies to customers before, during, and after a buyer makes a purchase. This microlearning video collection discusses ways to provide exceptional customer service at every level....
# of Courses
12
Price: $79 VIEW DETAILS
# of Courses
16
Price: $89 VIEW DETAILS

Effective Customer Service Strategies

Effective Customer Service Strategies
# of Courses
6
Price: $193 VIEW DETAILS

Customer Service Fundamentals Part 1

Customer Service Fundamentals Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus and Advocacy Part 2

Customer Focus and Advocacy Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Managing Customer-Driven Process Improvement

Managing Customer-Driven Process Improvement
# of Courses
7
Price: $239 VIEW DETAILS

Inbound Call Center Management

Inbound Call Center Management
# of Courses
7
Price: $239 VIEW DETAILS

Essential Skills for Business Professionals

In this comprehensive eLearning collection, you'll discover everything you need to learn to stay competitive, smart and strategic in the corporate world while polishing your personal and professional ...
# of Courses
243
Price: $199 VIEW DETAILS

Unconscious Bias and Diversity

Unconscious Bias and Diversity Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Unconscious Bias

Unconscious Bias Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Skills for Working with Difficult People

Skills for Working with Difficult People Bundle
# of Courses
4
Price: $169 VIEW DETAILS

Customer Focus

Customer Focus Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Business Premium eLearning Library

Don’t get left behind in today’s tech-driven, fast-paced business environment. Let TrainUp.com help ...
# of Courses
3171
Price: $2500 VIEW DETAILS

Business Essentials eLearning Library

Business Essentials Library
# of Courses
368
Price: $1000 VIEW DETAILS

Working with Difficult People in the Workplace

Working with Difficult People in the Workplace
# of Courses
3
Price: $119 VIEW DETAILS

Essential Selling Skills Part 2

Essential Selling Skills Part 2
# of Courses
6
Price: $219 VIEW DETAILS

Solution Selling

Solution Selling
# of Courses
7
Price: $239 VIEW DETAILS

Sales Negotiations Part 1

Sales Negotiations Part 1
# of Courses
5
Price: $199 VIEW DETAILS

TrainUp.com is your one-stop source for the best customer service training courses nationwide. Start your search now and browse more than 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, LearnKey.com, and New Horizons. TrainUp.com also lists more than 72 self-paced online customer support training courses, micro-learning videos, and eLearning bundles. If you are in need of group customer service training solutions for your team, visit our on-site customer service training page to request a training quote today. We will bring the best instructor to you!

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Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

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Can't find what you're looking for? Our team responds within 30 minutes. Ask about getting $250 off your first on-site training.

 
Frequently Asked Questions about Customer Service
What is a customer service program?

Customer service programs consist of company service standards and training that teaches employees how to achieve and maintain a high rate of customer satisfaction. This training includes learning how to interface with customers from all backgrounds and situations while being a kind, courteous, and professional face for the company.

Why is customer service training important?

Companies want their employees to practice good customer service habits becuase they know that giving great service builds customer loyalty. Companies that build strong relationships with their customers understand that the customer is key to the public perception of their brand as well as their future sales. Customer service training teaches employees how to win business by acting as a courteous, kind, and helpful extention of the company as a whole.

What skills do you need for customer service?

Good customer service professionals use empathy when they converse with customers. In essence, they live by the golden rule- treating others the way they would like to be treated. Other skills that they utalize are adaptability, to change their communication approach to suit certain types of customers, as well as always using positive language. Clear Communication Skills are a must, and because some customers may become irrate or frustrated in a situation, it is also very important to practive self-control, patience, and to take responsibility for negative situations when they occur.

What are 3 benefits of good customer service?

There are three main benefits to good customer service. The first of course is increased sales, because if you treat buyers well, they will return. The second benefit is that your public image will be favorable, which helps in attracting new customers. Thirdly, you will have steadfast customer loyalty. Customers will remain loyal to brands that they trust, and that treat them well. The moment a customer has a negative experience, they are more likely to shop your competitors, therefore customer service is essential to retain customers and earn repeat business.

What is the most important thing about customer service?

The most important thing about customer service is creating a positive buying experience for the customer. In addition, it is import to swiftly resolve any post-purchase issues such as delivery delays or damaged items, as keeping customers happy is what ensures that they remain loyal to your brand. The customer experience does not end at the moment they purchase a product or service, infact it continues throughout that service or product delivery and afterwards in follow up customer service outreach to ensure their continued satisfaction with their purchase.

How does training improve customer service?

Customer service training allows you to learn about and gain an understanding of various customer types and personalities. It also arms you with the tactics you need to successfully de-escalate and navigate through difficult encounters to resolve issues. Training workshops often incorporate role-play exercises to help you practice your skills and learn to adapt them to your workplace. Learning to handle complaints effectively and to create overall customer satisfaction will boost your sales, and lessen complaints toward your company.

How do you learn customer service?

The best way to learn good customer service habbits is to attend customer service training. In training, you learn about your customers and how to address their needs. Training workshops let you roleplay as both agent and customer so that you can understand the unique perspectives of your customers as well as how to respond to them in the most effective and appropriate way. TrainUp.com has several customer service training options, in both workshop format, as well as elearning and video courses.

What is a customer service certificate?

A customer service certificate refers to a certificate program that prepares individuals for a career as a customer service representative. These certificate programs teach students to become proficient in all areas of customer service, such as effective communication and customer relationship management.

What are the qualities of a good customer service representative?

The best customer service agents know that listening, patience, and attentiveness are very important qualities needed to build a trusting, positive, and respectful relationship with a customer. Clear communication skills, knowledge of the Product, and the ability to 'read' customers are all equally as important to become a successful sales or customer service professional.

What are the benefits of being a customer service representative?

A personal benefit of working in customer service is that you'll build transferable skills. These are skills that come from talking with and connecting with others. Emotional intellegence, problem solving, and the ability to read a person are powerful skills that you will use throughout your life and career. Whether you end up in sales and customer service, or move into a different profession, transferrable skills are talents that you can take with you wherever you go!

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