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Customer Service

Customer Service Training Classes and Seminars

TrainUp.com Lists 5 Live customer service Training Events, 11 Virtual Live customer service Events, 89 Online customer service Courses, and 2 Training Video Collections

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Customer Service Training Your Way

Customer Service Training, Customer Support Courses and Seminars

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

Request Customer Service On-Site Training. We bring the best instructors to you.

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.
# of Event(s)
12
x
view all dates and locations.
# of Event(s)
12 EVENTS
Duration
2 days
Duration
2 days
Price: $2295 VIEW DETAILS

Assertiveness Training

Gain more confidence, decisiveness and respect with assertiveness training!
# of Event(s)
21
x
view all dates and locations.
# of Event(s)
21 EVENTS
Duration
3 days
Duration
3 days
Price: $2595 VIEW DETAILS
# of Event(s)
22
x
view all dates and locations.
# of Event(s)
22 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS
# of Event(s)
22
x
view all dates and locations.
# of Event(s)
22 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS
# of Event(s)
10
x
view all dates and locations.
# of Event(s)
10 EVENTS
Duration
1 day
Duration
1 day
Price: $199 VIEW DETAILS

Customer Service Essentials Training

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer...
# of Event(s)
8
x
view all dates and locations.
# of Event(s)
8 EVENTS
Duration
1 Day
Duration
1 Day
Price: $690 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success...
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
3 Days
Duration
3 Days
Price: $2650 VIEW DETAILS

Developing Positive Assertiveness

<div><ul> <li>Develop Positive Assertiveness</li> <li>Ensure Successful Change</li> <li>Feelings: The Emotional Part of Assertiveness</li> <li>Changing Your Behaviors</li> <li>Expanding Your Assertiveness</li> <li>Assertive Power Steps</li> <li>Assertive Confrontation</li> </ul></div>...
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS
# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
Duration
1 Day
Duration
1 Day
Price: $199 VIEW DETAILS

Customer Service Essentials

<b>You Will Learn How To</b><ul> <li>Adopt a confident, consistent approach that ensures great service</li> <li>Apply best practice communication techniques to connect with your customers</li> <li>Choose and apply techniques that create customer loyalty and exceed expectations</li> <li>Respond positively and constructively to customer problems</li> </ul><br/><b>Who Should Attend</b>Anyone who needs to interact effectively or build relationships with external or internal customers. This incl...
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $517 VIEW DETAILS
# of Event(s)
12
x
view all dates and locations.
# of Event(s)
12 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS
# of Event(s)
16
x
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# of Event(s)
16 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Excellence in Technical Customer Service

<div><ul> <li>Understand why profit is a primary objective of businesses and Support plays a role in contributing to profitability.</li> <li>Learn how Customer Support can affect customer perceptions about products, brands, and companies.</li> <li>Gain the skills to achieve a more efficient support organization, which can accomplish more than inefficient groups.</li> <li>Learn how the ability to provide timely, quality answers to customer issues can be the essence of support’s mission and a prim...
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $695 VIEW DETAILS

Customer Service

You will have a strong skillset in in-person and over the phone techniques, dealing with difficult customers, and generating return business....
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 days
Duration
1 days
Price: $395 VIEW DETAILS

Multilevel Marketing

Multi-Level Marketing, you will discover the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building their marketing and networking circles....
# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS

Train The Trainer

The Train-The-Trainer Course will offer various types of trainer’s tools to create and deliver engaging, compelling Courses that will encourage trainees to come back for more. ...
# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS

Support/ Customer Service Training

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions....
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
1 Day
Duration
1 Day
Price: $499 VIEW DETAILS

Call Center Training

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole....
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS

Telephone Etiquette

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge....
# of Event(s)
3
x
view all dates and locations.
# of Event(s)
3 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS

Critical Thinking

Critical Thinking will help you be a more rational and disciplined thinker. It will reduce your prejudice and bias and will provide you with a better understanding of your environment....
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
n/a
Duration
n/a
Price: $499 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS

Customer Service Manager Training

Customer Service Manager Training
Duration
230 minutes
Duration
230 minutes
Price: $249 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS
Duration
32 minutes
Duration
32 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
27 minutes
Duration
27 minutes
Price: $74 VIEW DETAILS
Duration
24 minutes
Duration
24 minutes
Price: $74 VIEW DETAILS

Frontline Customer Service Representative Training

Frontline Customer Service Representative Training
Duration
220 minutes
Duration
220 minutes
Price: $249 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
29 minutes
Duration
29 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS

Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service
Duration
1 day
Duration
1 day
Price: $99 VIEW DETAILS
Duration
180 minutes
Duration
180 minutes
Price: $74 VIEW DETAILS

Common Customer Service Legal Issues

Common Customer Service Legal Issues
Duration
1 day
Duration
1 day
Price: $99 VIEW DETAILS
Duration
n/a
Duration
n/a
Price: $74 VIEW DETAILS
Duration
176 minutes
Duration
176 minutes
Price: $74 VIEW DETAILS
Duration
90 minutes
Duration
90 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS
Duration
210 minutes
Duration
210 minutes
Price: $74 VIEW DETAILS
Duration
210 minutes
Duration
210 minutes
Price: $74 VIEW DETAILS

Customer Service Fundamentals

Customer Service Fundamentals Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Essential Skills Part 1

Customer Service Essential Skills Part 1 Bundle
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Essential Skills Part 2

Customer Service Essential Skills Part 2 Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Representative, Skills

Customer Service Representative, Skills Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Customer Service Representative, Process

Customer Service Representative, Process
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Fundamentals Part 2

Customer Service Fundamentals Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Customer Service Management Video Collection

Customer Service Management Video Collection
# of Courses
19
Price: $69 VIEW DETAILS

Customer Service and the Act of Listening

Customer Service and the Act of Listening
# of Courses
12
Price: $90 VIEW DETAILS

Customer Service Representative, Professionalism

Customer Service Representative, Professionalism
# of Courses
4
Price: $199 VIEW DETAILS

Effective Customer Service Skills

Effective Customer Service Skills
# of Courses
5
Price: $171 VIEW DETAILS

Customer Service Video Collection

Customer Service Video Collection
# of Courses
59
Price: $119 VIEW DETAILS

Effective Customer Service Strategies

Effective Customer Service Strategies
# of Courses
6
Price: $193 VIEW DETAILS

Customer Service Fundamentals Part 1

Customer Service Fundamentals Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus and Advocacy Part 1

Customer Focus and Advocacy Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Frontline Call Center Skills

Frontline Call Center Skills
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus and Advocacy Part 2

Customer Focus and Advocacy Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Managing Customer-Driven Process Improvement

Managing Customer-Driven Process Improvement
# of Courses
7
Price: $239 VIEW DETAILS

Inbound Call Center Management

Inbound Call Center Management
# of Courses
7
Price: $239 VIEW DETAILS

Essential Skills for Business Professionals

In this comprehensive eLearning collection, you'll discover everything you need to learn to stay competitive, smart and strategic in the corporate world while polishing your personal and professional ...
# of Courses
243
Price: $199 VIEW DETAILS

Unconscious Bias and Diversity

Unconscious Bias and Diversity Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Customer Focus

Customer Focus Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Unconscious Bias

Unconscious Bias Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Skills for Working with Difficult People

Skills for Working with Difficult People Bundle
# of Courses
4
Price: $169 VIEW DETAILS

Fundamentals of Working with Difficult People

Fundamentals of Working with Difficult People Bundle
# of Courses
7
Price: $259 VIEW DETAILS

Business Essentials eLearning Library

Business Essentials Library
# of Courses
349
Price: $1000 VIEW DETAILS

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TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

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Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

Request Information

Can't find what you're looking for? Our team responds within 30 minutes. Ask about getting $250 off your first on-site training.

Frequently Asked Questions about Customer Service
What is a customer service program?

Customer service programs consist of company service standards and training that teaches employees how to achieve and maintain a high rate of customer satisfaction. This training includes learning how to interface with customers from all backgrounds and situations while being a kind, courteous, and professional face for the company.

Why is customer service training important?

Companies want their employees to practice good customer service habits becuase they know that giving great service builds customer loyalty. Companies that build strong relationships with their customers understand that the customer is key to the public perception of their brand as well as their future sales. Customer service training teaches employees how to win business by acting as a courteous, kind, and helpful extention of the company as a whole.

What skills do you need for customer service?

Good customer service professionals use empathy when they converse with customers. In essence, they live by the golden rule- treating others the way they would like to be treated. Other skills that they utalize are adaptability, to change their communication approach to suit certain types of customers, as well as always using positive language. Clear Communication Skills are a must, and because some customers may become irrate or frustrated in a situation, it is also very important to practive self-control, patience, and to take responsibility for negative situations when they occur.

What are 3 benefits of good customer service?

There are three main benefits to good customer service. The first of course is increased sales, because if you treat buyers well, they will return. The second benefit is that your public image will be favorable, which helps in attracting new customers. Thirdly, you will have steadfast customer loyalty. Customers will remain loyal to brands that they trust, and that treat them well. The moment a customer has a negative experience, they are more likely to shop your competitors, therefore customer service is essential to retain customers and earn repeat business.

What is the most important thing about customer service?

The most important thing about customer service is creating a positive buying experience for the customer. In addition, it is import to swiftly resolve any post-purchase issues such as delivery delays or damaged items, as keeping customers happy is what ensures that they remain loyal to your brand. The customer experience does not end at the moment they purchase a product or service, infact it continues throughout that service or product delivery and afterwards in follow up customer service outreach to ensure their continued satisfaction with their purchase.

How does training improve customer service?

Customer service training allows you to learn about and gain an understanding of various customer types and personalities. It also arms you with the tactics you need to successfully de-escalate and navigate through difficult encounters to resolve issues. Training workshops often incorporate role-play exercises to help you practice your skills and learn to adapt them to your workplace. Learning to handle complaints effectively and to create overall customer satisfaction will boost your sales, and lessen complaints toward your company.

How do you learn customer service?

The best way to learn good customer service habbits is to attend customer service training. In training, you learn about your customers and how to address their needs. Training workshops let you roleplay as both agent and customer so that you can understand the unique perspectives of your customers as well as how to respond to them in the most effective and appropriate way. TrainUp.com has several customer service training options, in both workshop format, as well as elearning and video courses.

What is a customer service certificate?

A customer service certificate refers to a certificate program that prepares individuals for a career as a customer service representative. These certificate programs teach students to become proficient in all areas of customer service, such as effective communication and customer relationship management.

What are the qualities of a good customer service representative?

The best customer service agents know that listening, patience, and attentiveness are very important qualities needed to build a trusting, positive, and respectful relationship with a customer. Clear communication skills, knowledge of the Product, and the ability to 'read' customers are all equally as important to become a successful sales or customer service professional.

What are the benefits of being a customer service representative?

A personal benefit of working in customer service is that you'll build transferable skills. These are skills that come from talking with and connecting with others. Emotional intellegence, problem solving, and the ability to read a person are powerful skills that you will use throughout your life and career. Whether you end up in sales and customer service, or move into a different profession, transferrable skills are talents that you can take with you wherever you go!

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