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Customer Service

Customer Service Training Classes and Seminars

TrainUp.com Lists 5 Live customer service Training Events, 11 Virtual Live customer service Events, 89 Online customer service Courses, and 2 Training Video Collections

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Customer Service Training Your Way

Customer Service Training, Customer Support Courses and Seminars

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

Request Customer Service On-Site Training. We bring the best instructors to you.

TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

Assertiveness Training

Gain more confidence, decisiveness and respect with assertiveness training!
# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
Duration
3 days
Duration
3 days
Price: $2345 VIEW DETAILS

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
2 days
Duration
2 days
Price: $2095 VIEW DETAILS

How to Become a Better Communicator

The How to Become a Better Communicator Seminar
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with...
# of Event(s)
1
x
view all dates and locations.
# of Event(s)
1 EVENTS
Duration
1 day
Duration
1 day
Price: $2085 VIEW DETAILS

Excellence in Service Training: Basic through Advanced

In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customers...
# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
Duration
2 days
Duration
2 days
Price: $1190 VIEW DETAILS

Developing Positive Assertiveness

This dynamic full-day class will help participants improve teamwork, focus discussions, and build relationships, but will also help individuals to become competent, constructive, confident, and perform at their best. Further, you will learn how to ask for what you need, handle confrontations gracefully, and put your ideas forward with confidence....
# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Quality Customer Service Training

This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: Having a positive attitude toward customers Encouraging customer feedback Responding to customer problems Developing long term relationships Seeking to exceed customer expectations Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External c...
# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Customer Service Management (CSM) Fundamentals

In this 2-day interactive course attendees master the usage of the ServiceNow Customer Service Management (CSM) application. This course is designed for AdministratorÆs responsible for managing the Customer Service Management application. A combination of lecture, group discussions, and lab work helps attendees achieve the following: Explore the Customer Service Management application, related applications in the ServiceNow platform, use cases and architecture Manage core Customer Service data ...
# of Event(s)
7
x
view all dates and locations.
# of Event(s)
7 EVENTS
Duration
3 days
Duration
3 days
Price: $2400 VIEW DETAILS

Customer Service Excellence

Transform your team to extraordinary with Customer Service Excellence. This LIVE, virtual, instructor-led course will help your team understand the importance of adopting the customer’s viewpoint and becoming a true advocate for the customer. Participants enrolled in this highly interactive, virtual workshop will learn how to strive for an extraordinary customer experience every time by mastering the guiding principles of customer service....
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
1 day
Duration
1 day
Price: $149 VIEW DETAILS

Customer Service Management (CSM) Implementation

In this 2-day interactive course attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation. Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussion, and hands-on labs, participants build oná existing knowledge and skills by applying implementation best practices. Course topics include...
# of Event(s)
9
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view all dates and locations.
# of Event(s)
9 EVENTS
Duration
2 days
Duration
2 days
Price: $1700 VIEW DETAILS

Microsoft Dynamics 365 Customer Service Training (MB-230)

<b>Important Course Information</b><ul class="accordion"> <li> <h3>Software/Tools</h3> <div> <p>Dynamics</p> </div> </li> <li> <h3>Requirements</h3> <div> <p>This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.</p> </div> </li> <li> <h3>Who Should Attend This Course</h3> <div> <p>A Dynamics 365 Customer Service Functional Consul...
# of Event(s)
6
x
view all dates and locations.
# of Event(s)
6 EVENTS
Duration
3 days
Duration
3 days
Price: $2650 VIEW DETAILS

Handling Difficult Customers

The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward....
# of Event(s)
4
x
view all dates and locations.
# of Event(s)
4 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Excellence in Technical Customer Service

As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply important principles and skills you can use as a technical customer service representative. You will also need to respond to customer service queries via a re...
# of Event(s)
5
x
view all dates and locations.
# of Event(s)
5 EVENTS
Duration
1 day
Duration
1 day
Price: $595 VIEW DETAILS

Dynamics 365 for customer engagement for customer services -MB-230T01

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.á Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts áas they take you step by step from creating cases to interacting with customers to resolving those cases. Once youÆve resolved those cases you can learn from data analysis the key detail...
# of Event(s)
2
x
view all dates and locations.
# of Event(s)
2 EVENTS
Duration
3 days
Duration
3 days
Price: $2095 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS

Customer Service Manager Training

Customer Service Manager Training
Duration
230 minutes
Duration
230 minutes
Price: $249 VIEW DETAILS
Duration
31 minutes
Duration
31 minutes
Price: $74 VIEW DETAILS

Frontline Customer Service Representative Training

Frontline Customer Service Representative Training
Duration
220 minutes
Duration
220 minutes
Price: $249 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
32 minutes
Duration
32 minutes
Price: $74 VIEW DETAILS
Duration
24 minutes
Duration
24 minutes
Price: $74 VIEW DETAILS
Duration
27 minutes
Duration
27 minutes
Price: $74 VIEW DETAILS
Duration
28 minutes
Duration
28 minutes
Price: $74 VIEW DETAILS
Duration
29 minutes
Duration
29 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS
Duration
180 minutes
Duration
180 minutes
Price: $74 VIEW DETAILS
Duration
n/a
Duration
n/a
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS
Duration
176 minutes
Duration
176 minutes
Price: $74 VIEW DETAILS
Duration
90 minutes
Duration
90 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS
Duration
210 minutes
Duration
210 minutes
Price: $74 VIEW DETAILS
Duration
210 minutes
Duration
210 minutes
Price: $74 VIEW DETAILS
Duration
60 minutes
Duration
60 minutes
Price: $74 VIEW DETAILS
Duration
30 minutes
Duration
30 minutes
Price: $74 VIEW DETAILS

Customer Service Fundamentals

Customer Service Fundamentals Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Essential Skills Part 1

Customer Service Essential Skills Part 1 Bundle
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Essential Skills Part 2

Customer Service Essential Skills Part 2 Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Customer Service Representative, Skills

Customer Service Representative, Skills Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Customer Service Representative, Process

Customer Service Representative, Process
# of Courses
5
Price: $199 VIEW DETAILS

Customer Service Fundamentals Part 2

Customer Service Fundamentals Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Customer Service Management Video Collection

Customer Service Management Video Collection
# of Courses
19
Price: $69 VIEW DETAILS

Customer Service and the Act of Listening

Customer Service and the Act of Listening
# of Courses
12
Price: $90 VIEW DETAILS

Customer Service Representative, Professionalism

Customer Service Representative, Professionalism
# of Courses
4
Price: $199 VIEW DETAILS

Effective Customer Service Skills

Effective Customer Service Skills
# of Courses
5
Price: $171 VIEW DETAILS

Customer Service Video Collection

Customer Service Video Collection
# of Courses
59
Price: $119 VIEW DETAILS

Effective Customer Service Strategies

Effective Customer Service Strategies
# of Courses
6
Price: $193 VIEW DETAILS

Customer Service Fundamentals Part 1

Customer Service Fundamentals Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus and Advocacy Part 1

Customer Focus and Advocacy Part 1
# of Courses
5
Price: $199 VIEW DETAILS

Frontline Call Center Skills

Frontline Call Center Skills
# of Courses
5
Price: $199 VIEW DETAILS

Customer Focus and Advocacy Part 2

Customer Focus and Advocacy Part 2
# of Courses
4
Price: $169 VIEW DETAILS

Managing Customer-Driven Process Improvement

Managing Customer-Driven Process Improvement
# of Courses
7
Price: $239 VIEW DETAILS

Inbound Call Center Management

Inbound Call Center Management
# of Courses
7
Price: $239 VIEW DETAILS

Essential Skills for Business Professionals

In this comprehensive eLearning collection, you'll discover everything you need to learn to stay competitive, smart and strategic in the corporate world while polishing your personal and professional ...
# of Courses
243
Price: $199 VIEW DETAILS

Unconscious Bias and Diversity

Unconscious Bias and Diversity Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Customer Focus

Customer Focus Bundle
# of Courses
6
Price: $229 VIEW DETAILS

Unconscious Bias

Unconscious Bias Bundle
# of Courses
3
Price: $139 VIEW DETAILS

Skills for Working with Difficult People

Skills for Working with Difficult People Bundle
# of Courses
4
Price: $169 VIEW DETAILS

Fundamentals of Working with Difficult People

Fundamentals of Working with Difficult People Bundle
# of Courses
7
Price: $259 VIEW DETAILS

Business Essentials eLearning Library

Business Essentials Library
# of Courses
349
Price: $1000 VIEW DETAILS

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TrainUp.com is your one-stop source for the best virtual customer service training and live courses nationwide. Start your search now and browse among 5 live instructor-led customer service training classes near you, from the industry's best customer service training companies such as SkillSoft, BizLibrary, and LearnKey.com TrainUp.com also lists more than 89 self-paced online customer service training courses, micro-learning videos, and eLearning bundles. If you have a team to train, we can conduct a course just for you. Check out our onsite on-site customer service training page to request a custom virtual or in-person training quote today.

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Request Customer Service On-Site Training. We bring the best instructors to you.

Customer Support Courses and Workshops

Ultimately, every business exists because it provides some type of service to some type of customer. Whether that service might be food for hungry workers or complex derivatives products designed to insure multi-billion dollar investments for banks, businesses survive because of the quality of their services and the quality of the interactions with their customers.

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means-either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.

Recognizing the importance of customer relations, many businesses hire customer service professionals who are trained to handle any issue from client complaints to special requests. TrainUp can help businesses and individuals find customer service training programs to help teach the skills necessary to deal with the issues that are likely arise in their industry.

Request Information

Can't find what you're looking for? Our team responds within 30 minutes. Ask about getting $250 off your first on-site training.

Frequently Asked Questions about Customer Service
What is a customer service program?

Customer service programs consist of company service standards and training that teaches employees how to achieve and maintain a high rate of customer satisfaction. This training includes learning how to interface with customers from all backgrounds and situations while being a kind, courteous, and professional face for the company.

Why is customer service training important?

Companies want their employees to practice good customer service habits becuase they know that giving great service builds customer loyalty. Companies that build strong relationships with their customers understand that the customer is key to the public perception of their brand as well as their future sales. Customer service training teaches employees how to win business by acting as a courteous, kind, and helpful extention of the company as a whole.

What skills do you need for customer service?

Good customer service professionals use empathy when they converse with customers. In essence, they live by the golden rule- treating others the way they would like to be treated. Other skills that they utalize are adaptability, to change their communication approach to suit certain types of customers, as well as always using positive language. Clear Communication Skills are a must, and because some customers may become irrate or frustrated in a situation, it is also very important to practive self-control, patience, and to take responsibility for negative situations when they occur.

What are 3 benefits of good customer service?

There are three main benefits to good customer service. The first of course is increased sales, because if you treat buyers well, they will return. The second benefit is that your public image will be favorable, which helps in attracting new customers. Thirdly, you will have steadfast customer loyalty. Customers will remain loyal to brands that they trust, and that treat them well. The moment a customer has a negative experience, they are more likely to shop your competitors, therefore customer service is essential to retain customers and earn repeat business.

What is the most important thing about customer service?

The most important thing about customer service is creating a positive buying experience for the customer. In addition, it is import to swiftly resolve any post-purchase issues such as delivery delays or damaged items, as keeping customers happy is what ensures that they remain loyal to your brand. The customer experience does not end at the moment they purchase a product or service, infact it continues throughout that service or product delivery and afterwards in follow up customer service outreach to ensure their continued satisfaction with their purchase.

How does training improve customer service?

Customer service training allows you to learn about and gain an understanding of various customer types and personalities. It also arms you with the tactics you need to successfully de-escalate and navigate through difficult encounters to resolve issues. Training workshops often incorporate role-play exercises to help you practice your skills and learn to adapt them to your workplace. Learning to handle complaints effectively and to create overall customer satisfaction will boost your sales, and lessen complaints toward your company.

How do you learn customer service?

The best way to learn good customer service habbits is to attend customer service training. In training, you learn about your customers and how to address their needs. Training workshops let you roleplay as both agent and customer so that you can understand the unique perspectives of your customers as well as how to respond to them in the most effective and appropriate way. TrainUp.com has several customer service training options, in both workshop format, as well as elearning and video courses.

What is a customer service certificate?

A customer service certificate refers to a certificate program that prepares individuals for a career as a customer service representative. These certificate programs teach students to become proficient in all areas of customer service, such as effective communication and customer relationship management.

What are the qualities of a good customer service representative?

The best customer service agents know that listening, patience, and attentiveness are very important qualities needed to build a trusting, positive, and respectful relationship with a customer. Clear communication skills, knowledge of the Product, and the ability to 'read' customers are all equally as important to become a successful sales or customer service professional.

What are the benefits of being a customer service representative?

A personal benefit of working in customer service is that you'll build transferable skills. These are skills that come from talking with and connecting with others. Emotional intellegence, problem solving, and the ability to read a person are powerful skills that you will use throughout your life and career. Whether you end up in sales and customer service, or move into a different profession, transferrable skills are talents that you can take with you wherever you go!

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